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Tim Hortons sales drop more than 40% in March due to COVID-19 – Yahoo Canada Finance

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Tim Hortons saw sales fall more than 40 per cent in the last two weeks of March as customers adjusted their daily routines and opted to stay home amid the COVID-19 pandemic.

The losses have slightly improved since then, with the coffee and doughnut chain’s parent company Restaurant Brands International reporting that sales have declined by more than a third as of the end of April.

RBI, which reported its first quarter results on Friday, saw comparable sales drop 10.3 per cent at Tim Hortons in the three month period ending March 31, the most among its three fast food chains. Comparable sales – a key metric in the retail industry – fell 3.7 per cent at at Burger King, while Popeyes saw sales surge by 26.2 per cent. 

Similarly, Burger King saw sales fall by low-thirty percentages in the last two weeks of March, but recovered to a loss in the teens by the end of April. At Popeyes, sales were flat in the last two weeks of March, and have returned to pre-COVID-19 levels as of the end of April, in part due to the popularity of the brand’s chicken sandwich.

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="RBI’s stock (QSR) was down nearly 1 per cent as of mid-day trading on Friday.” data-reactid=”27″>RBI’s stock (QSR) was down nearly 1 per cent as of mid-day trading on Friday.

“As COVID-19 has spread, most our guests have put their ordinary routines on pause and consumption has shifted accordingly,” RBI chief executive Jose Cil said on a conference call with analysts Friday. Tim Hortons has seen a pronounced impact, he added, as it relies heavily on routine-based business.

“Breakfast, snacking, and other routine-based day parts have been disproportionately impacted across all of our businesses, and this dynamic is clearly illustrated in our results at Tims, and those of our coffee-oriented competitors in North America.”

Fast food chains around the world are grappling with drastically reduced demand as a result of the coronavirus pandemic.

Tim Hortons began adjusting its operations in response to the crisis in early March, when the coffee chain stopped accepting reusable cups. Shortly after, it had to pivot its marquee Roll Up the Rim contest to an all-digital contest, delaying the handout of nearly 2 million reusable cups and pulling 81 million paper roll-up cups from the market.

“It’s hard to quantify the final impact of the program on sales, given it coincided exactly with lockdowns beginning in Canada,” Cil said.

“But we saw a clear benefit from an all-digital promotion, which greatly contributed to the 1.5 million new app downloads and a significant increase in loyalty registration during the quarter.”

In mid-March Tim Hortons closed all its in-store dining, which represents approximately 40 per cent of the company’s business. RBI’s chief corporate officer Duncan Fulton said the decision has accelerated other ongoing initiatives at Tim Hortons, such as delivery and a new curbside pick-up feature in the company’s app.

“There’s been a very big shift in focus, certainly to drive thru, being our biggest channel, but delivery as well,” Fulton said. Before the crisis, 200 Tim’s locations were offering delivery. That number has now hit 1,100.

“I think the crisis, out of necessity, has made us rapidly advance our digital agenda to get to a place that we probably should have already been at.”

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="Sales at Tim Hortons have been a weak spot amid otherwise stellar results for RBI over the past year. In February, the company had announced a “back to basics” plan that refocused on its coffee, baked goods and breakfast business after a year that saw dozens of promotions and product launches contribute to lagging sales.” data-reactid=”37″>Sales at Tim Hortons have been a weak spot amid otherwise stellar results for RBI over the past year. In February, the company had announced a “back to basics” plan that refocused on its coffee, baked goods and breakfast business after a year that saw dozens of promotions and product launches contribute to lagging sales.

The plan included the rollout of new fresh brewer technology, a refreshed marketing campaign focused on highlighting the company’s coffee, and modernizing its drive-thru operations by introducing digital menu boards. Some of those projects, including the modernizing of the drive-thru, have since been put on pause as the company grapples with the coronavirus crisis.

“While we continued to make progress on key project during the first part of the quarter… the unprecedented impact of COVID-19 has caused us to press pause on many of these initiatives,” RBI’s chief financial officer Matt Dunnigan said on the conference call.

“We remain confident in the rationale behind each of our investment projects, and we’ll resume work once we are sure it is safe to do so.”

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="Download the Yahoo Finance app, available for&nbsp;Apple&nbsp;and&nbsp;Android&nbsp;and sign up for the&nbsp;Yahoo Finance Canada Weekly Brief.” data-reactid=”41″>Download the Yahoo Finance app, available for Apple and Android and sign up for the Yahoo Finance Canada Weekly Brief.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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