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'Tone-deaf': MPs grill telecom CEOs about wireless prices at committee – The Globe and Mail

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The chief executives of Canada’s three largest telecom companies stressed that phone and internet prices are coming down during an appearance before MPs on Monday, noting that increased data usage and high spectrum costs may be some reasons Canadians feel otherwise.

The three CEOs – Rogers Communications Inc.’s RCI-B-T Tony Staffieri, BCE Inc.’s Mirko Bibic BCE-T and Telus Corp.’s T-T Darren Entwistle – appeared virtually at the House of Commons industry committee meeting.

Committee members voted unanimously last month to summon the trio to testify after a previous invitation to the chief executives resulted in other corporate representatives showing up instead.

The committee is studying the accessibility and affordability of wireless and broadband services – an issue that came to the forefront in January when Rogers confirmed it was raising prices by an average of $5 for some wireless customers not on contract.

Mr. Staffieri was pressed on the matter Monday, with Liberal MP Francesco Sorbara suggesting the move was “tone-deaf.”

“Would you not admit that the timing was not great?” he asked.

Mr. Staffieri replied that the price hike only affected customers on legacy plans.

“It was important to us to make sure that these customers had choice,” he said. “With two clicks, they could get onto a plan that was in market and give them the best value for money for their circumstance.”

Conservative MP Ryan Williams questioned Mr. Bibic and Mr. Entwistle on whether Bell and Telus would raise their prices in response to Rogers’s move.

Mr. Bibic would not say whether Bell plans to follow suit, insisting the company’s focus is on lowering costs, while Mr. Entwistle said he remained confident Canadians would see price declines but was “not going to talk about price setting in a forum with my two competitors sitting right here.”

Some members of the committee have said they are concerned about cellphone and internet prices in Canada, arguing Canadians pay too much for those services.

But the CEOs cited recent Statistics Canada data showing wireless prices have declined 16 per cent in the past year and 47 per cent over the past five years.

“If you just compare in Canada, 2019 to 2024 alone, we’re offering in some cases 10 times more data for $40 less a month,” Mr. Bibic said. “You can see the massive drop.”

Mr. Entwistle said that “massive increase in data consumption” partly explains why some Canadians may hold the perception that their telecom service prices have gone up. He said Canadians are “amongst the highest data consumers in the world,” which is why the major companies are offering them bigger plans than before.

“If you mathematically cut the cost in half, but the user uses twice as much data as what they did, historically, the cost is going to look the same to the user,” he said.

Mr. Entwistle added the “missing” element of the conversation pertains to the cost of the physical cellphone itself, which he said can make up nearly half of an overall mobile bill.

“That’s an area where we do not control the economics,” he said.

“At the end of the day, those economics are determined by the device manufacturers.”

The three chief executives also each told the committee that the cost they pay in Canada for wireless spectrum – the electromagnetic frequencies that enable smartphone communications – are among the highest in the world and make it more expensive to operate.

Last November, Canadian wireless companies collectively spent about $2.1-billion on chunks of 5G bandwidth in the federal government’s most recent spectrum auction. At the time, experts said the cost of spectrum incurred by the carriers could lead to higher mobile prices as companies recoup their investments.

Mr. Entwistle said that in 2021, spectrum fees accounted for $100 on the annual wireless phone bill of every Canadian.

“That fee reflects the fact that Canadian wireless operators have historically paid the highest prices for spectrum through successive spectrum auctions in the world,” he said.

“That is a significant part of our cost base and I would argue it’s inconsistent with a policy of trying to improve affordability.”

Mr. Bibic added that if government-imposed spectrum prices in Canada followed the global average, “every Canadian’s wireless bill would be $5 per month lower.”

But Conservative MP Rick Perkins suggested the blame also falls on the companies themselves. He said Rogers’s quarterly earnings reports frequently “brag about your average revenue per user going up every year.”

“That’s why Canadians feel they’re paying more, because you’re charging them more,” he said during an exchange with Mr. Staffieri.

“Average revenue per user does not equal price,” Mr. Staffieri replied, noting it is “an accounting metric … and it includes services that the customer can choose to add on.”

“And yours has gone up from $50.75 in 2020, to almost $60 now, in only four years,” Mr. Perkins said.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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