The final cost of the controversial ArriveCan app is impossible to determine due to poor financial record-keeping, a new auditor general report has found.
It is just one of the findings that Canada’s Auditor General Karen Hogan highlighted in a damning report about the pandemic-era tool.
Overall, Hogan found that the Canada Border Services Agency (CBSA), the Public Health Agency of Canada (PHAC) and Public Services and Procurement Canada “repeatedly failed to follow good management practices in the contracting, development and implementation of the ArriveCan application.”
“This is probably the first example that I’ve seen such a glaring disregard for some of the most basic and fundamental policies and rules,” Hogan told the House public accounts committee on Monday.
Hogan said she found “omissions everywhere” in the financial record-keeping.
“I have to say I am deeply concerned by what this audit didn’t find,” she told MPs on the committee.
“We didn’t find records to accurately show how much was spent on what, who did the work, or how and why contracting decisions were made — and that paper trail should have existed.”
WATCH | ‘We paid too much,’ for ArriveCan, says auditor general:
Total cost of ArriveCan ‘impossible to determine,’ auditor general finds
5 hours ago
Duration 2:35
A new auditor general report has found the final cost of the controversial ArriveCan app is ‘impossible to determine’ due to what it says is poor financial record-keeping.
CBSA said previously the development and operation of the app cost an estimated $54 million.
Hogan estimates the project cost was $59.5 million — but, as the report notes, she was only able to arrive at that figure based on the information available to her.
“We found that financial records were not well-maintained by the Canada Border Services Agency. We were unable to determine a precise cost for the ArriveCan application because of [the agency’s] poor documentation and weak controls,” the report says.
Poor record-keeping makes it impossible to know exactly how much the ArriveCan app cost, says a report by Canada’s auditor general. (Giordano Ciampini/The Canadian Press)
The report says that 18 per cent of invoices submitted by outside contractors that worked on the app didn’t have “sufficient supporting documentation” to accurately determine the cost of the project.
Hogan told the committee that the government “paid too much” for the project and that poor record-keeping compromised accountability.
The report also notes that the CBSA has estimated that $12.2 million of the $59.5 million estimate could have been unrelated to ArriveCan.
Hogan said she was unable to determine what was included in spending on the app and what wasn’t. She said that the actual cost of the app could be higher or lower than the $59.5 million estimate.
“There could be amounts there that should not be linked to ArriveCan, but there also could be amounts that are linked to ArriveCan that were not flagged in the books,” she said.
Government relied heavily on outside contractors
CBSA depended heavily on third-party contractors to develop the app. The report cites that reliance as a major factor in its ballooning costs.
Hogan’s report suggests that a reduction in the use of outside contractors could have lowered costs and “enhanced value for money.”
As an example, the report estimates that the per diem costs for external ArriveCan contractors was $1,090, while the average daily cost of an equivalent internal position is $675.
The CBSA said in a statement Monday that it’s implementing the recommendations Hogan made in her report. The agency also argued that the app needed to be rolled out quickly at the start of the pandemic.
“The CBSA was working as quickly as possible to replace a paper process that was not meeting public health needs and was also impacting the border with significant wait times that disrupted the essential flow of people and goods,” the statement said.
WATCH | Poilievre blasts government over ArriveCan costs:
Poilievre criticizes use of outside consultants after ArriveCan report
14 hours ago
Duration 1:48
Conservative Leader Pierre Poilievre says a government led by him would cut down on outside consultants after Auditor General Karen Hogan’s report on the ArriveCan app found a ‘glaring disregard’ for basic management practices.
Hogan told MPs on Monday that seeking outside help for the app at the start of the pandemic was “reasonable.” But she said she would have expected less reliance on outside contractors as the project continued.
“We didn’t see that transition, whether it be that the public service take over some of the operations of the application or that there be a transfer of some knowledge or skill,” she said.
Conservative Leader Pierre Poilievre blasted the government over the app’s costs and accused Prime Minister Justin Trudeau of “wasting [taxpayers’] money.” He promised to cut back on third-party outsourcing if his party forms government after the next election.
“Public servants do the work more accountably and they do it more affordably,” Poilievre told reporters outside the House of Commons on Monday.
WATCH | ArriveCan contracting practice was ‘unacceptable,’ says LeBlanc
ArriveCan contracting practice was ‘unacceptable,’ says LeBlanc
12 hours ago
Duration 2:44
Public Safety Minister Dominic LeBlanc says he’s glad the auditor general has drawn attention to the ‘lack of rigour in the contracting process’ for ArriveCan.
Responding to questions from reporters on Monday, Public Safety Minister Dominic LeBlanc said ArriveCan’s “contracting process was unacceptable.”
Pressed to state whether the Liberal government takes any responsibility for the process, LeBlanc said it already has started corrective measures.
“The Trudeau government accepts that taxpayers’ money needs to be treated with the utmost respect. In no way are we going to defending this particular contracting process,” he said.
LeBlanc said he’s confident that an ongoing CBSA investigation into the matter will root out any wrongdoing that occurred during the contracting process.
NDP Leader Jagmeet Singh blamed the rise in government outsourcing on both Liberal and Conservative governments.
“This is the result of years of Conservatives and Liberals creating a system that allows wealthy consultants to procure government contracts and make millions in profits at the expense of our professional public service and Canadian taxpayers,” he said in a media statement.
Firm influenced criteria for contract it was later awarded
There is also little documentation to show why or how the biggest contractor — GC Strategies — was chosen for the project.
The company is a two-person consulting firm that advertises itself as being able to help companies navigate the government’s procurement process.
GC Strategies was given a sole-source contract in April 2020 despite a lack of evidence that the firm provided a proposal document for the project, the report says.
Hogan notes that at least one other firm provided an initial proposal for the same contract.
WATCH | AG says firm shouldn’t have been involved in developing contract criteria:
Outside vendor ‘likely limited competition’ in ArriveCan proposal process, auditor general says
12 hours ago
Duration 1:31
Auditor General Karen Hogan says GC Strategies’ involvement in the request for proposal process for Arrive Can likely led to very ‘restrictive and narrow’ selection criteria that allowed only the consulting firm to respond to the proposal request.
The report indicates that the auditor general couldn’t determine which government official made the final decision to select GC Strategies for the April 2020 contract.
And Hogan also found that GC Strategies was later involved in developing requirements that were later used for a competitive contract. That contract — valued at $25 million — was awarded to GC Strategies, the report says.
“In our view, flaws in the competitive processes to award further ArriveCan contracts raised significant concerns that the process did not result in the best value for money,” the report reads.
Alexander Jeglic, Canada’s procurement ombudsman, found the criteria used in awarding one contract “heavily favoured” GC Strategies. (Justin Tang/The Canadian Press)
A previous report by Alexander Jeglic, Canada’s procurement ombudsman, found that the criteria used in awarding the $25-million contract were “overly restrictive” and “heavily favoured” GC Strategies.
Jeglic also found that GC Strategies “copied and pasted” government-listed requirements for subcontractors on numerous occasions when submitting proposals to CBSA officials.
Speaking to reporters following her appearance at committee, Hogan echoed Jeglic’s conclusion that the requirements for the $25 million contract heavily favoured GC Strategies. Hogan noted that GC Strategies was ultimately the only firm to bid on the contract.
“[The requirements] were very restrictive and narrow, which likely limited competition,” she said.
“That kind of involvement by an outside vendor in a competitive process should not happen.”
CBSA officials invited to ‘dinners and other activities’
Hogan’s report also raised concerns about CBSA officials having a close relationship with certain contractors, noting that the officials in question were invited “to dinners and other activities.”
Those officials did not disclose information about these invitations to their supervisors, which she said “created a significant risk or perception of a conflict of interest around procurement decisions.”
The report notes that further investigation of these findings was not pursued because they are subject to ongoing investigations by the CBSA and the RCMP.
The CBSA has been conducting an internal investigation of the ArriveCan contracts. Agency president Erin O’Gorman told the House government operations committee last month that the investigation’s preliminary findings caused her great concern.
O’Gorman said the investigation found “a pattern of persistent collaboration between certain officials and GC Strategies. They show efforts to circumvent or ignore established procurement processes and roles and responsibilities.”
O’Gorman cautioned that the investigation is still ongoing, but a copy of the preliminary findings was provided to MPs on the committee last week.
TAMPA, Fla. (AP) — The Tampa Bay Lightning selected Victor Hedman as the team captain on Wednesday as training camp opened, making the big defenseman the successor to Steven Stamkos.
Hedman, who is going into his 16th season with Tampa Bay, was considered the obvious choice to get the “C” after the Lightning did not re-sign Stamkos and their longtime captain left to join Nashville.
“Victor is a cornerstone player that is extremely well respected by his teammates, coaches and peers across the NHL,” general manager Julien BriseBois said. “Over the past 15 seasons, he has been a world-class representative for our organization both on and off the ice. Victor embodies what it means to be a member of the Tampa Bay Lightning and is more than ready for this exciting opportunity. We are looking forward to watching him flourish in his new role as we continue to work towards our goal of winning the Stanley Cup.”
The 33-year-old from Sweden was a key contributor in the Lightning hoisting the Cup back to back in 2020 and ’21, including playoff MVP honors on the first of those championship runs. Hedman also took home the Norris Trophy as the NHL’s top defenseman in 2018 and finished in the top three in voting five other seasons.
Ryan McDonagh, who was reacquired early in the offseason in a trade with the Predators, and MVP finalist Nikita Kucherov will serve as alternate captains with the Lightning moving on to the post-Stamkos era.
TORONTO – While Toronto FC is looking to improve its position on the pitch, general manager Jason Hernandez is trying to do the same off it.
That has been easier said than done this season.
Sending winger Jahkeele Marshall-Rutty to CF Montreal for up to $1.3 million (all dollar figures in U.S. funds) in general allocation money before the secondary transfer window closed in early August helped set the stage for future moves.
But there have been plenty of obstacles, which Hernandez has been working to clear.
“We feel a lot more confident going into this upcoming off-season that we did the one prior,” said Hernandez. “There’s a level of what I would say booby-traps that were uncovered when I first got the (GM) role at the end of last summer.”
The club is paying off departed forwards Adam Diomande and Ayo Akinola as well as a $500,000 payment due in 2024 to Belgium’s Anderlecht for Jamaican international defender Kemar Lawrence. That payment was part of the transfer fee for Lawrence, who joined TFC from Anderlecht in May 2021 and was traded to Minnesota United in March 2022.
Diomande was waived while Akinola’s contract was terminated by mutual agreement.
“That comes to an end in ’25, which is nice,” said Hernandez. “We had to suffer from a salary cap perspective this season. But those things coming off, the Jahkeele Marshall-Rutty money coming in, we’re going to be in a position to make some good additions, which is positive.”
While MLS clubs are allowed one contract buyout per year, Toronto had already used its on former captain Michel Bradley, who retired after last season. Bradley had previously restructured his contract, deferring money.
TFC’s only other move during the summer transfer window was the signing of free-agent defender Henry Wingo. Hernandez said the club knew going into the window that it was likely limited to the one acquisition “unless other business happened”
“We knew we had this bucket of money and we knew we were going to go get Henry,” said Hernandez.
While the sale of the highly touted Marshall-Rutty opened up other possibilities, it came on the eve of the transfer window closing. And the team did not like what it saw in the free-agent market.
“A lot of the opportunities we were presented in the free agency space felt more like a short-term, Band-Aid decision versus what actually the club probably needs.”
Hernandez was not willing to take in players who came with a “club-friendly” salary cap charge in 2024 and a much bigger number in 2025.
Instead, Toronto promoted forward Charlie Sharp and wingback Nate Edwards to the first team from TFC 2 ahead of last Friday’s roster freeze.
MLS teams are operating on a salary budget of $5.47 million this season, which covers up to 20 players on the senior roster (clubs can elect to spread that number across 18 players). But the league has several mechanisms that allow those funds to go further, including using allocation money (both general and targeted) to buy down salaries.
Designated players only count $683,750 — the maximum salary charge — against the cap no matter their actual pay. Toronto’s Lorenzo Insigne is actually earning $15.4 million with fellow Italian Federico Bernardeschi collecting $6.295 million and Canadian Richie Laryea $1.208 million.
Hernandez says Laryea’s contract can — and “very likely” will — be restructured so as to remove the designated player status.
There are benefits in going with just two designated players rather than three.
Teams that elect to go with two DPs can sign up to four players as part of the league’s “U22 Initiative.” The pluses of that structure include a reduced salary cap charge for the young players and up to an extra $2 million in general allocation money.
Hernandez says the club is currently pondering whether that is the way to go.
Captain Jonathan Osorio who is earning $836,370 this season, restructured his deal to allow the team to sign Laryea as a DP. In doing so, Osorio had his option year guaranteed so his contact runs through 2026.
Hernandez and coach John Herdman will have decisions to make come the end of the year.
The contracts of goalkeeper Greg Ranjitsingh ($94,200), defenders Kevin Long ($277,500), Shane O’Neill ($413,000) and Kobe Franklin ($100,520), midfielder Alonso Coello ($94,050) and Brandon Servania ($602,710), and forward Prince Owusu ($807,500) — all on the club’s senior roster — expire at the end of 2024 with club options to follow.
While there is more work to do, Hernandez believes TFC is on the right road.
Toronto, which finished last in the league at 4-20-10 in 2023, went into Wednesday’s game against visiting Columbus in a playoff position at eighth in the East at 11-15-3.
“By every metric, we are miles ahead of where we were at this point last year,” said Hernandez.
“That’s a low bar, so that’s not saying much,” he added.
But he believes TFC is “quite competitive” when it has all its players at its disposal.
“To get results in this final stretch, we’re going to need our prominent players to really show up and have big performances, and be supported by the rest of the cast.”
After Columbus, TFC plays at Colorado and Chicago and hosts the New York Red Bulls and Inter Miami. The club also travels to Vancouver for the Canadian Championship final.
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This report by The Canadian Press was first published Sept. 18, 2024
Mackenzie Hughes might just be what the International team needs as this year’s Presidents Cup.
Hughes, from Dundas, Ont., is one of three Canadians on the squad competing in the match-play event at Royal Montreal Golf Club next week.
His putting skills, cool demeanour under pressure, pre-existing connections with teammates and clubhouse leadership could help the team — made up of non-American players outside Europe — end a nine-tournament losing skid to the United States at the biennial event.
“I’ve had this one circled on the calendar for a few years now,” said Hughes on joining fellow Canadians Taylor Pendrith and Corey Conners as captain’s picks on the 12-player International team. “I pretty much knew that when it was announced the tournament would be in Canada and that Mike Weir was going to be the captain, you pretty much knew where that was going to go.
“To get that call from (Weir) is really special because he’s the guy that I looked up to, we all looked up to, as Canadian golfers.”
Pendrith and Conners are returning to the team after a disappointing 17 1/2 to 12 1/2 loss to the United States at Quail Hollow Club in Charlotte, N.C. in 2022.
Hughes was ranked 14th on the International team standings in 2022 and could have easily been included on that squad after Australia’s Cameron Smith and Chile’s Joaquin Niemann were ruled ineligible after jumping ship to the rival LIV Golf circuit.
However, captain Trevor Immelman of South Africa instead chose the lower ranked Christiaan Bezuidenhout (16th) of South Africa, Pendrith (18th), South Korea’s Kim Si-woo (20th) and Australia’s Cameron Davis (25th).
“I certainly wanted to be on that team but also I understood the picks,” said Hughes, who lives in Charlotte and plays at Quail Hollow regularly. “I think that like a lot of guys that don’t get picked you more so look back on your own play and I wish I had made that selection easier for them.
“I didn’t do myself any favours in the six weeks leading up to it and that’s a hard pill to swallow.”
It may have been a costly oversight on Immelman’s part, as finishing holes was an issue for the International team in 2022 and Hughes is one of the best putters on the PGA Tour. This season he’s third in shots gained around the green and fifth in shots gained from putting.
“It doesn’t mean that just because I was there it would have turned the tide, but I’d like to think maybe I could have helped,” said Hughes. “That’s why you play the matches. You have to get out there and do it.”
This year Hughes made it easier for Weir, the Canadian golf legend from Brights Grove, Ont., to choose him. Hughes is 51st in the FedEx Cup Fall standings and has made the cut seven tournaments in a row, including a tie for fourth at last week’s Procore Championship.
“Mac played very solidly all year. Really like his short game, an all-around short game,” said Weir on Sept. 3 after announcing his captain’s picks. “He’s one of the elite and best short game guys on the PGA Tour
“I also love Mac’s grit. So that was the reason I picked him.”
Hughes’s intangible qualities go beyond grit.
He, Pendrith and Conners will arrive at Royal Montreal as a unit within the International squad, having become close friends while playing on Kent State University’s men’s golf team before turning pro. They’re also part of a group of Canadians, including Nick Taylor and Adam Hadwin of Abbotsford, B.C., that regularly practice together before PGA Tour events.
“To have those guys with me is really icing on the cake, it’s very special,” said Hughes. “Opportunities like this don’t come around very often: to play this kind of team competition, which is already hard to do, but to play with some of your best friends, it almost seems scripted.”
An 11-year professional, Hughes has also been a member of the PGA Tour’s player advisory council the past two years and has been an outspoken advocate for making professional golf more accessible to fans.
Although Weir relied heavily on analytics to make his captain’s selections, Hughes’s character came up again and again when asked why he was named to the team.
“I just have a gut feeling with Mac that he has what it takes in these big moments,” said Weir. “They’re big pressure moments, and I have a feeling he’s going to do great in those moments.”
DP WORLD TOUR — Aaron Cockerill of Stony Mountain, Man., continues his chase for a spot in the Europe-based DP World Tour’s playoffs. The top 50 players on the Race to Dubai standings make the DP World Tour Championship and Cockerill moved eight spots up to 39th in the rankings after tying for ninth at last week’s Irish Open. He’ll be back at it on Thursday at the BMW PGA Championship at the Wentworth Club in Surrey, England.
KORN FERRY TOUR — Myles Creighton of Digby, N.S., is ranked 38th on the second-tier Korn Ferry Tour’s points list. He leads the Canadian contingent into this week’s Nationwide Children’s Hospital Championship. He’ll be joined at Ohio State University Golf Club — Scarlet Course in Columbus, Ohio by Edmonton’s Wil Bateman (53rd), Etienne Papineau (65th) of St-Jean-Sur-Richelieu, Que., and Sudarshan Yellamaraju (99th) of Mississauga, Ont.
CHAMPIONS TOUR — Calgary’s Stephen Ames is the lone Canadian at this week’s Pure Insurance Championship. He’s No. 2 on the senior circuit’s points list. The event will start Friday and be played at Pebble Beach Golf Links and Spyglass Hill Golf Course in Monterey, Calif.
LPGA TOUR — There are four Canadians in this week’s Kroger City Championship. Savannah Grewal (97th in the Race to CME Globe Rankings) of Mississauga, Ont., Hamilton’s Alena Sharp (115th), and Maude-Aimee Leblanc (142nd) of Sherbrooke, Que., will all tee it up at TPC River’s Bend in Maineville, Ohio.
EPSON TOUR — Vancouver’s Leah John is the low Canadian heading into the Murphy USA El Dorado Shootout. She’s 54th in the second-tier tour’s points list. She’ll be joined by Maddie Szeryk (118th) of London, Ont., and Brigitte Thibault (119th) of Rosemere, Que., at Mystic Creek Golf Club in El Dorado, Ark.
This report by The Canadian Press was first published Sept. 18, 2024.
