'Trip of a lifetime ruined': Air Canada passenger says he was bumped off flight at the last minute | Canada News Media
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‘Trip of a lifetime ruined’: Air Canada passenger says he was bumped off flight at the last minute

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The “trip of a lifetime” for two Air Canada passengers came to a screeching halt after the airline bumped them off their flight right as they were boarding, with no apparent explanation.

New York Times bestselling author, Dan Gardner, and his 14-year-old son were destined for London, England, on June 16, on what was supposed to be a dream vacation packed with historical visits and a television shooting with Monty Python star John Cleese.

Gardner told CTV News Toronto in an interview Tuesday the trip was booked weeks in advance, and scheduled in a way that would give them enough time to get over jetlag and make it in time for the start of shooting.

They arrived at Toronto Pearson International Airport from Ottawa that Friday night with hours to spare

“Everything looked perfectly normal,” he said, recounting when they were waiting around their gate.

But when they handed their boarding passes to be scanned and boarded onto the flight, Gardner says the ticket agent didn’t let them through and instead pointed him to go to a different agent.

“This person takes us to a nearby table, there are more staff there, they look through their computers, and they say to me, ‘You need to go to customer service,’” Gardner said. “I said, ‘Why?’ and they just repeated, ‘You need to go to customer service.’”

Gardner said he discovered he and his son had been bumped from the flight and waited about three hours in the customer service line to resolve the issue.

“3 a.m., I finally get to the counter, and by 3 a.m., it is now clear that customer service has nothing to offer. They provide us no explanation. They explicitly say we have no hotel (voucher),” he said, adding they were told to leave and call Air Canada’s reservation line.

After another three hours of waiting, this time on the phone, he said nobody answered. So they decided to call it and go back home to Ottawa by catching a VIA train from Union Station.

Gardner says he wrote a complaint to Air Canada, where he received an automated response.

“The automated response said, ‘Due to the high volume of complaints – although they didn’t put it quite like that but that’s what they were saying – we may not be able to get back to you in less than 45 days.’ Are you kidding me?” he said.

The flight didn’t appear to be full, according to Gardner.

“It was absolutely mysterious … It doesn’t matter if you checked in 24 hours earlier, it doesn’t matter that you got a boarding pass with your seat number. We don’t care, you’re not on,” he said.

When asked for comment, an Air Canada spokesperson confirmed the airline is internally investigating the incident.

“We are investigating this regrettable situation and we will be reaching out to the customer directly to address his concerns,” the statement reads, adding they are not in a position to provide more information at this time.

Gardner told CTV News Toronto the reason why he spoke up was for the other people in the customer services line who were “pissed off” and “mystified” about what was happening with their flights and what was going on.

“I just wish Air Canada would start treating its customers like customers, and not cattle,” he said.

 

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Sixth-ranked Canadian women to face World Cup champion Spain in October friendly

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The sixth-ranked Canadian women will face World Cup champion Spain in an international friendly next month.

Third-ranked Spain will host Canada on Oct. 25 at Estadio Francisco de la Hera in Almendralejo.

The game will be the first for the Canadian women since the Paris Olympics, where they lost to Germany in a quarterfinal penalty shootout after coach Bev Priestman was sent home and later suspended for a year by FIFA over her part in Canada’s drone-spying scandal.

In announcing the Spain friendly, Canada Soccer said more information on the interim women’s coaching staff for the October window will come later. Assistant coach Andy Spence took charge of the team in Priestman’s absence at the Olympics.

Spain finished fourth in Paris, beaten 1-0 by Germany in the bronze-medal match.

Canada is winless in three previous meetings (0-2-1) with Spain, most recently losing 1-0 at the Arnold Clark Cup in England in February 2022.

The teams played to a scoreless draw in May 2019 in Logroñés, Spain in a warm-up for the 2019 World Cup. Spain won 1-0 in March 2019 at the Algarve Cup in São João da Venda, Portugal.

Spain is a powerhouse in the women’s game these days.

It won the FIFA U-20 World Cup in 2022 and was runner-up in 2018. And it ousted Canada 2-1 in the round of 16 of the current U-20 tournament earlier this month in Colombia before falling 1-0 to Japan after extra time in the quarterfinal.

Spain won the FIFA U-17 World Cup in 2018 and 2022 and has finished on the podium on three other occasions.

FC Barcelona’s Aitana Bonmati (2023) and Alexia Putellas (2021 and ’22) have combined to win the last three Women’s Ballon d’Or awards.

And Barcelona has won three of the last four UEFA Women’s Champions League titles.

“We continue to strive to diversify our opponent pool while maintaining a high level of competition.” Daniel Michelucci, Canada Soccer’s director of national team operations, said in a statement. “We anticipate a thrilling encounter, showcasing two of the world’s top-ranked teams.”

This report by The Canadian Press was first published Sept. 17, 2024

The Canadian Press. All rights reserved.



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Former Oilers assistant GM Brad Holland follows his father out the door in Edmonton

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EDMONTON – The NHL’s Edmonton Oilers announced Tuesday that assistant general manager Brad Holland is leaving the club.

The move comes almost three months after the departure of former Oilers general manager Ken Holland, Brad’s father.

Oilers chief executive officer and president of hockey operations Jeff Jackson said in a statement that Brad Holland and the team parted ways so Holland could “explore other opportunities.”

Holland, 43, joined the Oilers as a scout in 2019. He was promoted to assistant GM in July 2022.

He had a hand in building the team that advanced to Game 7 of the 2023-24 Stanley Cup final before losing to the Florida Panthers.

The Oilers hired former Chicago Blackhawks GM Stan Bowman to replace Ken Holland on July 1.

This report by The Canadian Press was first published Sept. 17, 2024.

The Canadian Press. All rights reserved.



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Dolphins place Tua Tagovailoa on injured reserve after latest concussion, AP source says

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MIAMI GARDENS, Fla. (AP) — The Miami Dolphins are placing Tua Tagovailoa on injured reserve after the quarterback was diagnosed with his third concussion in two years, a person familiar with the move told The Associated Press on Tuesday.

The person spoke on condition of anonymity because the team had not yet announced the move. Tagovailoa will be sidelined for at least four games with the designation.

He was hurt in the third quarter of a Thursday night game against the Buffalo Bills on a play where he collided with Bills defensive back Damar Hamlin. He ran for a first down and then initiated the contact by lowering his shoulder into Hamlin instead of sliding.

Players from both teams immediately motioned that Tagovailoa was hurt, and as he lay on the turf the quarterback exhibited some signs typically associated with a traumatic brain injury. He remained down on the field for a couple of minutes, got to his feet and walked to the sideline.

Tagovailoa this week began the process of consulting neurologists about his health. He was diagnosed with two concussions in 2022 and one while in college at Alabama.

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