TTC continues to investigate ransomware attack that knocked down some communications services - CP24 Toronto's Breaking News | Canada News Media
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TTC continues to investigate ransomware attack that knocked down some communications services – CP24 Toronto's Breaking News

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The Toronto Transit Commission’s Wheel-Trans online booking portal, trip-planning apps and other communications systems continue to be down after the transit agency was hit by a ransomware attack on Thursday.

“Unfortunately, there is no update really to speak of,” TTC Spokesperson Stuart Green told CP24 Saturday morning. “We continue to have issues, we’ve got our internal staff as well as some external cybersecurity experts that we’ve called in to help with this.”

The TTC first learned about the hack Thursday night when an IT employee found “unusual network activity,” according to a statement issued Friday evening.

The TTC said the attack was initially “minimal” but then became progressively worse by mid-Friday.

Hackers also knocked down the TTC’s Vision System, which is used to communicate with vehicle operators.

In the meantime, the TTC is using radio backup to speak with its staff.

“We think we’ve managed to sort of isolate things and stabilize our network…We’ve got sort of a hierarchy of things that we need to get back online first. The first of which would be our Vision System that allows full communication with our operators in the field,” Green said.

As for the TTC’s Wheel-Trans online booking portal, Green said customers who pre-booked a ride will still get service, and customers who want service can make a request by calling the TTC.

Other services disrupted include the ‘Next Vehicle Information System’ on platform screens, the TTC website and the TTC’s internal email service.

“So if you’re trying to use one of the apps on your phone, and you’re waiting at a bus stop you will not see the next vehicle arriving or you may see something but it won’t be accurate, as well as the internal emails that are down so we have no network service,” Green said.

The TTC said that there were no major service interruptions caused by the attack and that there is no risk to employee or customer safety.

Green, however, said it is unknown if any employee or customer information has been compromised.

The transit agency has called in law enforcement and cybersecurity experts, including the City of Toronto’s IT department, to fix the issue and determine the cause of the attack.

Green said the TTC identified the attack early and is updating its system to prevent these attacks from happening again.

“We obviously have done everything we possibly could and humanly could. You know, we identified the threat early. But as anyone who has been a victim of these things knows, and many large organizations have been victims of these things, they move very, very quickly. We are in the process of upgrading our systems.”

There is no timeline yet for when services will be up and running.

“It’s really just a matter of time. We’ll continue to advise customers through our social media channels when we have any updates. It’s going be inconvenient for customers, unfortunately, and, of course, we have to apologize for that.”

The TTC cancelled its planned subway closure on Saturday between St. Clair and College stations to focus on addressing the attack.

-With files from CP24’s Bryann Aguilar

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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