Was your travel disrupted? Here's what you're owed — and what you won't get | Canada News Media
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Was your travel disrupted? Here’s what you’re owed — and what you won’t get

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The weather may be clearing, but many travellers are still unable to reach their destination or return home after last week’s winter storm. Many others are still waiting for answers and refunds after their travel plans went awry.

Hundreds of Canadians have spent days stuck in Mexico, Cuba and the Dominican Republic after Sunwing repeatedly cancelled their flights home. Stranded flyers say they have received little information or support from the airline.

WestJet and Air Canada passengers also reported issues reaching their destinations.

Meanwhile, some rail passengers are still waiting to reach their destinations after Via Rail trains were halted between Windsor and Quebec City overnight Friday into Saturday, leaving travellers stuck on board for more than 20 hours. Via Rail resumed service between Toronto, Ottawa and Montreal on Tuesday but warned of significant delays due to congestion along the routes.

While some travellers wait to find out when they might reach their destinations, others are wondering when they might receive refunds and compensation — if, that is, they’re entitled to anything at all.

The long wait began for travellers at Montreal’s Pierre Elliott Trudeau International Airport on Friday. Some passengers have yet to reach their destinations, while others are stranded and can’t get home. (Andrej Ivanov/AFP/Getty Images)

Air travel rights

There are clear rules for Canadian airlines in case of delays and cancellations, but exactly what passengers are entitled to depends on the cause of the disruption. For instance, if passengers are grounded due to reasons within the airline’s control — such as crew shortages — they are entitled to food and drink, accommodation if they have to wait overnight for a new flight, and compensation if their flight delay was more than three hours.

But if the situation is outside of the airline’s control, such as bad weather, passengers don’t get those same standards of care or compensation.

Large airlines are also supposed to rebook passengers on a new flight to their destination within 48 hours of their original departure time, even if that means booking them a ticket on a competitor’s flight. But small airlines, such as Sunwing, are required to only rebook passengers on their next available flight, or on another airline they have a partnership with.

In a statement, Sunwing said it was working to organize “recovery” flights, and said customers could book their own flights home on a different airline and then submit a refund request for their unused Sunwing flight.

John Lawford, executive director of the Public Interest Advocacy Centre in Ottawa, said it appeared that airlines were not being “forthcoming” with passengers about their right to be rebooked on another carrier.

Sunwing passengers wait at Cancun International Airport in Mexico on Tuesday. The airline says it is arranging ‘recovery’ flights for stranded travellers, but it would not say where or when those flights would take place. (Elizabeth Ruiz/AFP/Getty Images)

“Insist on trying to get a flight on a different airline…. Passengers should know they have that right if they can’t be rebooked within two days,” Lawford said.

He recommends that any delayed or stranded passengers keep all of their receipts and file a claim for compensation with their airline.

Fewer rights for rail passengers

There are no equivalent passenger rights protecting rail travellers — meaning Via Rail customers whose trips were disrupted in recent days are entitled only to whatever the company wants to give them.

In a statement to CBC News on Tuesday, Via Rail said passengers whose trains were cancelled between Dec. 24 and 26 would automatically receive a full refund. Passengers could cancel Dec. 27 trips online and obtain a refund.

Customers would need to contact Via Rail to request a refund for a connecting leg of their journey or a return trip.

Ester Ahn gets in a cab after her train was cancelled due to a Via Rail service stoppage around Cobourg, Ont., on Saturday. (Nick Lachance/Reuters)

It was unclear whether passengers who spent lengthy periods trapped on stopped trains last week would receive any compensation.

Via Rail said all trains on its Toronto to Ottawa and Toronto to Montreal routes would be running on the regular schedule beginning on Wednesday, but delays were possible.

Better accountability?

In the United States, Southwest Airlines is facing extra scrutiny after cancelling thousands of flights and leaving travellers stranded at airports across the country in recent days.

The U.S. Department of Transportation and the U.S. Senate committee on commerce, science and transportation both plan to look into the airline’s actions — including why it cancelled even more flights after the worst of the bad weather had passed.

Southwest Airlines cancelled more than 12,000 flights around the holiday weekend, prompting investigations by the U.S. Department of Transportation and a Senate committee. Here, travellers wait at Baltimore/Washington International Airport on Tuesday. (Michael A. McCoy/Reuters)

Lawford suggested that Canadian travellers could put pressure on lawmakers to improve air passenger rights by contacting their local MP to share their travel experience.

In a statement to CBC News, a spokesperson for federal Transport Minister Omar Alghabra said his office and Transport Canada were “in regular contact with airlines and airports to ensure they have what they need to keep passengers moving safely.”

Regarding Via Rail’s disruptions, the spokesperson said the government would “hold all those involved accountable,” without providing further details.

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Driving for Uber or writing on Fiverr? How to handle taxes on digital platform income

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Digital platforms like Uber, Airbnb and Etsy have made it easier than ever to make some extra cash on the side, but experts say you need to be diligent about tracking and reporting that additional income, or risk the consequences.

“Especially in the first year … make sure that if you’re not familiar with how to report self-employed income, seek assistance and get it right, rather than take the risk of getting it wrong. It’ll take a lot longer and cost a lot more to fix it,” said Bruce Goudy, director of BDO Canada’s indirect tax practice.

More and more Canadians are earning income from websites and apps, whether they’re renting out a property on Airbnb, delivering food through Uber Eats, or doing graphic design on Fiverr.

In December 2023, 927,000 people ages 15 to 69 years old said they had earned money from a digital platform in the preceding year, said Statistics Canada. This included platforms that pay workers directly and those that connect workers with clients.

If you earn money through a digital platform, you are considered self-employed, said Stefanie Ricchio, a chartered professional accountant and spokesperson for TurboTax Canada.

Instead of the standard T4 tax form you get from an employer, you’ll need to report your self-employment income on a T2125 form when you file your taxes.

As well as your income, you also need to report your expenses, said Ricchio. These expenses can include home office costs, car maintenance, and even the fees you pay to the digital platform — there are hundreds of deductions available, she said.

“The more eligible deductions that you apply to that income, the less that tax bill is going to be when you file.”

Because you’re generally not collecting taxes when you earn money on a digital platform, you need to be prepared to pay those taxes when you file, said Ricchio. She recommends setting aside about a quarter of your income for this purpose.

For those who are new to being self-employed, it can require a big mindset change, she said.

Once you’re earning $30,000 or more over four consecutive quarters, you have to register for a GST/HST account, said Ricchio, though you can voluntarily do it earlier.

But if you are providing rideshare services, you have to sign up right at the beginning, she said.

“It’s immediate because you start charging GST, HST immediately.”

This threshold might take some sellers by surprise, said Goudy, which is why it’s important to monitor your revenues closely so you’re not caught off guard.

Goudy noted that since Canada has several different sales tax jurisdictions, sellers should make sure they’re aware of those implications — tax obligations are based on where the customer is located, not the seller.

Canada recently introduced new reporting rules for digital platform operators, which came into effect this year. The rules themselves target the platforms, but could affect people working through those platforms too.

Certain platforms are now required to collect and report information to the Canada Revenue Agency on sellers who live in Canada or in countries that have implemented the same rules, and who sell to people in Canada or those countries, according to the CRA. This information may include identifying details like names and addresses, platform fees, property locations (if applicable) and payment details.

“What pre-empted this is obviously the rise of e-commerce, digital, the digital transaction community,” said Ricchio.

“They know that they have been missing transactions that have gone unknown to the CRA … so this is now the mechanism to help them capture it, to ensure that everyone is paying tax where they should be on that income.”

Sellers may be asked for additional information so the platform can fulfil these obligations, the agency added.

If a seller doesn’t provide their tax identification information to the platform, they can be fined $500, the CRA said.

Certain sellers are excluded from these obligations, including those with “less than 30 relevant activities for the sale of goods” and for whom the total amount paid or credited was below $2,800 during the reportable period, according to the CRA.

Sellers need to make sure they do their due diligence and comply with all their reporting requirements, said Goudy, as what they file has to match what the platform reports.

Non-compliance can result in penalties, he said, as well as any penalties or interest on unpaid taxes.

“The CRA is going to be able to cross-check this information readily available,” he said.

“If the sellers were not compliant before … then it’s going to be pretty obvious.”

Another change this year is that if you operate a short-term rental in a designated province or municipality where you’re not allowed to do so, the CRA will disqualify your business deductions, said Ricchio.

If you’re earning digital platform income on top of your regular employment income, Ricchio said the extra money could potentially push you into a higher tax bracket.

This will not only affect your rate of taxation but could also hit any benefits you’re used to receiving, such as the Canada Child Benefit or the GST/HST credit, she said. “That’s also sometimes a shock for people.”

This report by The Canadian Press was first published Oct. 17, 2024.

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Interfor selling Quebec operations for $30M, closing Montreal corporate office

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BURNABY, B.C. – Interfor Corp. is selling its three manufacturing facilities in Quebec and closing its corporate office in Montreal as the lumber producer plans to leave the province and focus on other parts of the company.

Interfor chief executive Ian Fillinger says the decision to exit its Quebec operations was influenced by recent developments that have restricted the availability of economic fibre, including record forest fires in 2023.

The company says it has signed a deal to sell its sawmills in Val-d’Or and Matagami as well as its Sullivan remanufacturing plant in Val-d’Or, along with all associated forestry and business operations, to Chantiers Chibougamau Ltée (CCL) for $30 million in cash.

Interfor and CCL will also enter into a multi-year contract for the supply of machine stress rated lumber to Interfor’s I-Joist engineered wood products facility in Sault Ste. Marie, Ont.

Interfor says it expects to take an impairment charge in its third quarter associated with the announcement.

The sale does not include any countervailing or anti-dumping duty deposits related to the ongoing U.S.-Canada softwood lumber trade dispute.

This report by The Canadian Press was first published Oct. 16, 2024.

Companies in this story: (TSX:IFP)

The Canadian Press. All rights reserved.

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TD Bank Group says Charles Schwab investment will add C$178M for Q4

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TORONTO – TD Bank Group says The Charles Schwab Corp.’s third-quarter results are expected to translate into about $178 million of reported equity in net income for the Canadian bank’s fourth quarter.

TD says that excluding about $2 million after-tax in acquisition-related charges and $27 million after-tax in amortization of acquired intangibles, its adjusted equity in net income from its investment in Schwab will be $207 million.

TD is expected to release its full fourth-quarter results on Dec. 5.

Schwab, which keeps its books in U.S. dollars, reported Tuesday a third-quarter profit of US$1.41 billion, up from US$1.13 billion a year earlier.

On an adjusted basis, Schwab says it earned US$1.53 billion in its latest quarter compared with US$1.52 billion in the same quarter last year.

TD announced in August that it had sold 40.5 million Schwab shares. The sale reduced its interest in Schwab to 10.1 per cent from 12.3 per cent.

This report by The Canadian Press was first published Oct. 16, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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