“We call it the Tinder of real estate”: This app uses AI to help you house-hunt | Canada News Media
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“We call it the Tinder of real estate”: This app uses AI to help you house-hunt

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Benjy Katchen founded Wahi, a real estate app that uses AI to help Toronto house hunters.

AI has done some heavy lifting over the past year—ChatGPT is writing high schoolers’ essays, deepfakes are simulating Joe Biden and Donald Trump playing Minecraft together, and the tech is working toward saving lives. Now, our incoming robot overlords may be taking on their greatest challenge yet: the Toronto real estate market. A new real estate brokerage–cum–tech company, Wahi, is using AI to make three major changes to the house hunting process: it compiles a huge range of information that buyers can access directly, crunches agent info to recommend the best possible person for a given neighbourhood and lets buyers play the part of agent themselves—even earning them a bit of the commission. Here, Wahi founder Benjy Katchen explains what he calls “real estate Tinder,” shares how people are earning money while making massive purchases and breaks down whether the AI onslaught should make homebuyers nervous.


Where did the name Wahi come from?
It means “place” in Hawaiian. We thought it was perfect since we’re all about helping customers find their place.

Do you have a place in the city?
I’m living in a 120-year-old detached house in the Annex, but I’ve bought and sold a few homes in Toronto. I wished I had more control over the process. For instance, why do I have to call my realtor or their assistant just to set up alerts for when new homes become available, or to ask what a property was sold for? There were all these roadblocks to getting basic information.

Lots of people find house-hunting infuriating, but not many turn that rage into an app. How did that happen?
My background is in digital banking and financial technology. I worked in that industry for 20 years. In September of 2021, I was introduced to some private equity folks from Brookfield who wanted to create a digital platform for all things real estate. So we launched the app in August of the following year.

For those of us who struggle to understand tech and real estate, could you break down how Wahi works?
Basically, it’s designed to help you find your next home. It lets you see a property’s past sale prices, school scores and other specifics in an easy-to-read layout. We also have what we call “the Tinder of real estate,” where we match consumers to the best real estate agent for them based on what they’re looking for. Alternatively, we have a discount cash-back program where buyers work with one of our remote realtors and organize their own house viewings with our tour assistants. Then, because the costumer is doing some of the work, they earn 1.5 per cent of the sale price as commission. So, if you bought a $1 million house, you’d get $15,000 back.

Tinder is pretty straightforward, but I’m assuming you’re not talking about swiping left and right on houses. How tech savvy does a potential user need to be?
If you know how to use Uber or Airbnb, this should be easy. Of course, my dad is 77 and can’t use Uber, so there may be some people who find it tricky. We could still find them great realtors, though. The layout on the app is a simple map with filters across the top. But we also have the “home hub,” a personalized list of places that fit the requirements users have set up.

What’s really been catching people’s attention is the fact that your app uses AI. Where does that come in?
We use AI to deliver the most accurate instant price estimates in Canada by compiling and analyzing all the different attributes of the property. For example, with a condo, we’d incorporate square footage, number of bedrooms and bathrooms, whether it has a balcony, plus recent sales in that building and similar buildings nearby—and all in in real time. Estimates are so complex; you need machine learning to get that quick assessment. It doesn’t take the place of a formal appraisal, but we’ve tested it against other instant estimates and so far it’s been the most accurate.

People are rightfully wary of information provided by algorithms. Should they be concerned when AI is put in charge of real estate?
I’m baffled trying to think of how we could have a hidden agenda here. If the app shows people houses they don’t want, then they don’t buy them. This is the most important purchase of their lives. They’re not going to buy a home just because an app puts it in front of them.

But could a glitch could screw up a purchase? There’s potentially millions of dollars on the line.
Not really. We’re a licensed brokerage and a member of all the real estate boards across Ontario. There are still humans involved. And of course, there’s still the due diligence that every homeowner should take—going out and looking at homes, getting inspection reports, getting pre-approved for financing. There are no more risks with us than with anyone else.

Are you worried about bad actors trying to hack the process or commit fraud?
We may actually be better at protecting consumers than traditional methods. Normally, if you’re trying to find the best realtor in a given area, you’d come across 25 people and have little information to differentiate them from one another. But, when we recommend someone, it’s because they’ve done at least 10 sales in the neighbourhood over the past three years, write good listings and have a higher transaction volume than normal. We have all their stats.

Your website says Wahi gives users the same data and insights that agents have. But what do you provide that people can’t get on Zolo?
We’ve mapped out every single school district for every school board in Ontario. Normally, you’d have to type each individual address into the TDSB’s website to see if it’s within the boundaries of the school you want. But, if you click on a school in the app, all the listings in its range just pop up. A week ago, we launched a feature where you draw a shape on the map with your finger and it shows you all the listings in that area. It’s not just the data but the experience we layer on top of it.

Critics have said that, while Wahi’s you-do-the-work option can net you some cash, it’s no substitute for a real-life realtor who can point out cracks in the basement.
I think this is where clients want to have their cake and eat it too. If they take the Tinder option, they’ll get a realtor who knows everything, like whether the house has a termite colony or flooding. If they use a desk agent and our tour assistants, then they save some money and get the commission—but they lose that level of local knowledge since they aren’t paying for it. We’re giving people the choice.

Do you ever worry about taking jobs away from traditional realtors?
That’s a sensitive topic, but I don’t think most realtors are that productive. Seventy-nine per cent of realtors in the GTA sold fewer than five homes in 2021, and 32 per cent sold none at all. I’ve heard from professional realtors that the masses of part-timers give their profession a bad name by leaving consumers dissatisfied. So there may end up being fewer realtors overall, but I think it’s a net positive.

Do you use AI for anything aside from real estate?
I’m planning a trip to Greece, and I like to ask ChatGPT for its hotel and restaurant recommendations and compare them with ones from locals and people I know. ChatGPT doesn’t quite substitute for someone who’s been on the ground.

Here’s the million-dollar question: Can AI make the housing market more affordable—or at least less insane?
No. Affordability has to do with the economy, employment, interest rates—all big, high-level issues. They will be there whether we have machine learning or not. AI could help you find a house you can afford faster and better, but unfortunately it won’t make the market itself more affordable.

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Here are some facts about British Columbia’s housing market

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Housing affordability is a key issue in the provincial election campaign in British Columbia, particularly in major centres.

Here are some statistics about housing in B.C. from the Canada Mortgage and Housing Corporation’s 2024 Rental Market Report, issued in January, and the B.C. Real Estate Association’s August 2024 report.

Average residential home price in B.C.: $938,500

Average price in greater Vancouver (2024 year to date): $1,304,438

Average price in greater Victoria (2024 year to date): $979,103

Average price in the Okanagan (2024 year to date): $748,015

Average two-bedroom purpose-built rental in Vancouver: $2,181

Average two-bedroom purpose-built rental in Victoria: $1,839

Average two-bedroom purpose-built rental in Canada: $1,359

Rental vacancy rate in Vancouver: 0.9 per cent

How much more do new renters in Vancouver pay compared with renters who have occupied their home for at least a year: 27 per cent

This report by The Canadian Press was first published Oct. 17, 2024.

The Canadian Press. All rights reserved.

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B.C. voters face atmospheric river with heavy rain, high winds on election day

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VANCOUVER – Voters along the south coast of British Columbia who have not cast their ballots yet will have to contend with heavy rain and high winds from an incoming atmospheric river weather system on election day.

Environment Canada says the weather system will bring prolonged heavy rain to Metro Vancouver, the Sunshine Coast, Fraser Valley, Howe Sound, Whistler and Vancouver Island starting Friday.

The agency says strong winds with gusts up to 80 kilometres an hour will also develop on Saturday — the day thousands are expected to go to the polls across B.C. — in parts of Vancouver Island and Metro Vancouver.

Wednesday was the last day for advance voting, which started on Oct. 10.

More than 180,000 voters cast their votes Wednesday — the most ever on an advance voting day in B.C., beating the record set just days earlier on Oct. 10 of more than 170,000 votes.

Environment Canada says voters in the area of the atmospheric river can expect around 70 millimetres of precipitation generally and up to 100 millimetres along the coastal mountains, while parts of Vancouver Island could see as much as 200 millimetres of rainfall for the weekend.

An atmospheric river system in November 2021 created severe flooding and landslides that at one point severed most rail links between Vancouver’s port and the rest of Canada while inundating communities in the Fraser Valley and B.C. Interior.

This report by The Canadian Press was first published Oct. 17, 2024.

The Canadian Press. All rights reserved.

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No shortage when it comes to B.C. housing policies, as Eby, Rustad offer clear choice

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British Columbia voters face no shortage of policies when it comes to tackling the province’s housing woes in the run-up to Saturday’s election, with a clear choice for the next government’s approach.

David Eby’s New Democrats say the housing market on its own will not deliver the homes people need, while B.C. Conservative Leader John Rustad saysgovernment is part of the problem and B.C. needs to “unleash” the potential of the private sector.

But Andy Yan, director of the City Program at Simon Fraser University, said the “punchline” was that neither would have a hand in regulating interest rates, the “giant X-factor” in housing affordability.

“The one policy that controls it all just happens to be a policy that the province, whoever wins, has absolutely no control over,” said Yan, who made a name for himself scrutinizing B.C.’s chronic affordability problems.

Some metrics have shown those problems easing, with Eby pointing to what he said was a seven per cent drop in rent prices in Vancouver.

But Statistics Canada says 2021 census data shows that 25.5 per cent of B.C. households were paying at least 30 per cent of their income on shelter costs, the worst for any province or territory.

Yan said government had “access to a few levers” aimed at boosting housing affordability, and Eby has been pulling several.

Yet a host of other factors are at play, rates in particular, Yan said.

“This is what makes housing so frustrating, right? It takes time. It takes decades through which solutions and policies play out,” Yan said.

Rustad, meanwhile, is running on a “deregulation” platform.

He has pledged to scrap key NDP housing initiatives, including the speculation and vacancy tax, restrictions on short-term rentals,and legislation aimed at boosting small-scale density in single-family neighbourhoods.

Green Leader Sonia Furstenau, meanwhile, says “commodification” of housing by large investors is a major factor driving up costs, and her party would prioritize people most vulnerable in the housing market.

Yan said it was too soon to fully assess the impact of the NDP government’s housing measures, but there was a risk housing challenges could get worse if certain safeguards were removed, such as policies that preserve existing rental homes.

If interest rates were to drop, spurring a surge of redevelopment, Yan said the new homes with higher rents could wipe the older, cheaper units off the map.

“There is this element of change and redevelopment that needs to occur as a city grows, yet the loss of that stock is part of really, the ongoing challenges,” Yan said.

Given the external forces buffeting the housing market, Yan said the question before voters this month was more about “narrative” than numbers.

“Who do you believe will deliver a better tomorrow?”

Yan said the market has limits, and governments play an important role in providing safeguards for those most vulnerable.

The market “won’t by itself deal with their housing needs,” Yan said, especially given what he described as B.C.’s “30-year deficit of non-market housing.”

IS HOUSING THE ‘GOVERNMENT’S JOB’?

Craig Jones, associate director of the Housing Research Collaborative at the University of British Columbia, echoed Yan, saying people are in “housing distress” and in urgent need of help in the form of social or non-market housing.

“The amount of housing that it’s going to take through straight-up supply to arrive at affordability, it’s more than the system can actually produce,” he said.

Among the three leaders, Yan said it was Furstenau who had focused on the role of the “financialization” of housing, or large investors using housing for profit.

“It really squeezes renters,” he said of the trend. “It captures those units that would ordinarily become affordable and moves (them) into an investment product.”

The Greens’ platform includes a pledge to advocate for federal legislation banning the sale of residential units toreal estate investment trusts, known as REITs.

The party has also proposed a two per cent tax on homes valued at $3 million or higher, while committing $1.5 billion to build 26,000 non-market units each year.

Eby’s NDP government has enacted a suite of policies aimed at speeding up the development and availability of middle-income housing and affordable rentals.

They include the Rental Protection Fund, which Jones described as a “cutting-edge” policy. The $500-million fund enables non-profit organizations to purchase and manage existing rental buildings with the goal of preserving their affordability.

Another flagship NDP housing initiative, dubbed BC Builds, uses $2 billion in government financingto offer low-interest loans for the development of rental buildings on low-cost, underutilized land. Under the program, operators must offer at least 20 per cent of their units at 20 per cent below the market value.

Ravi Kahlon, the NDP candidate for Delta North who serves as Eby’s housing minister,said BC Builds was designed to navigate “huge headwinds” in housing development, including high interest rates, global inflation and the cost of land.

Boosting supply is one piece of the larger housing puzzle, Kahlon said in an interview before the start of the election campaign.

“We also need governments to invest and … come up with innovative programs to be able to get more affordability than the market can deliver,” he said.

The NDP is also pledging to help more middle-class, first-time buyers into the housing market with a plan to finance 40 per cent of the price on certain projects, with the money repayable as a loan and carrying an interest rate of 1.5 per cent. The government’s contribution would have to be repaid upon resale, plus 40 per cent of any increase in value.

The Canadian Press reached out several times requesting a housing-focused interview with Rustad or another Conservative representative, but received no followup.

At a press conference officially launching the Conservatives’ campaign, Rustad said Eby “seems to think that (housing) is government’s job.”

A key element of the Conservatives’ housing plans is a provincial tax exemption dubbed the “Rustad Rebate.” It would start in 2026 with residents able to deduct up to $1,500 per month for rent and mortgage costs, increasing to $3,000 in 2029.

Rustad also wants Ottawa to reintroduce a 1970s federal program that offered tax incentives to spur multi-unit residential building construction.

“It’s critical to bring that back and get the rental stock that we need built,” Rustad said of the so-called MURB program during the recent televised leaders’ debate.

Rustad also wants to axe B.C.’s speculation and vacancy tax, which Eby says has added 20,000 units to the long-term rental market, and repeal rules restricting short-term rentals on platforms such as Airbnb and Vrbo to an operator’s principal residence or one secondary suite.

“(First) of all it was foreigners, and then it was speculators, and then it was vacant properties, and then it was Airbnbs, instead of pointing at the real problem, which is government, and government is getting in the way,” Rustad said during the televised leaders’ debate.

Rustad has also promised to speed up approvals for rezoning and development applications, and to step in if a city fails to meet the six-month target.

Eby’s approach to clearing zoning and regulatory hurdles includes legislation passed last fall that requires municipalities with more than 5,000 residents to allow small-scale, multi-unit housing on lots previously zoned for single family homes.

The New Democrats have also recently announced a series of free, standardized building designs and a plan to fast-track prefabricated homes in the province.

A statement from B.C.’s Housing Ministry said more than 90 per cent of 188 local governments had adopted the New Democrats’ small-scale, multi-unit housing legislation as of last month, while 21 had received extensions allowing more time.

Rustad has pledged to repeal that law too, describing Eby’s approach as “authoritarian.”

The Greens are meanwhile pledging to spend $650 million in annual infrastructure funding for communities, increase subsidies for elderly renters, and bring in vacancy control measures to prevent landlords from drastically raising rents for new tenants.

Yan likened the Oct. 19 election to a “referendum about the course that David Eby has set” for housing, with Rustad “offering a completely different direction.”

Regardless of which party and leader emerges victorious, Yan said B.C.’s next government will be working against the clock, as well as cost pressures.

Yan said failing to deliver affordable homes for everyone, particularly people living on B.C. streets and young, working families, came at a cost to the whole province.

“It diminishes us as a society, but then also as an economy.”

This report by The Canadian Press was first published Oct. 17, 2024.

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