WestJet to remove unmasked passengers from flights and ban them for a year - CBC.ca | Canada News Media
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WestJet to remove unmasked passengers from flights and ban them for a year – CBC.ca

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WestJet is taking tough new measures beginning next week against passengers who refuse to comply with federal masking rules on flights.

The airline says it will go as far booting passengers off flights who consistently refuse to wear a mask or face covering while on board. 

“If the plane has not left the … [ground] and somebody refused to wear a mask, we will return to the gate,” WestJet president and CEO Ed Sims said in an exclusive interview with CBC News.

Sims said in “extreme circumstances” — if passengers continue to ignore masking rules — they will turn the plane around to its point of origin. 

Transport Canada requires everyone over the age of two wear a mask on board all flights. A recent order added that only those with an official doctor’s note are exempt from mandatory masking.

WestJet says it hopes to avoid the extreme measures of ejecting non-compliant passengers seen with increasingly regularity on U.S. carriers. “I have an obligation and a duty of care to our staff. I also have an obligation to every other guest. So my focus is on the 99 per cent of guests who continue to wear masks,” Sims said.

WestJet passengers in masks queue to check-in at Calgary International Airport. (Colin Hall/CBC News)

So, on Friday morning, the airline will announce that effective Sept. 1, 2020 it will implement an escalating response to those resisting mask use: 

  • Guests will first be asked to put the mask on by cabin crew.
  • An official warning will be issued that mask compliance is necessary.

If those two measures don’t get passengers to don a mask, there will be long-term sanctions. Sims said those guests will be put on a year long no-fly list. “We will let those guests who are in wilful non-compliance know that they will be suspended from flying.” 

Air Canada says, as a rule, it doesn’t publicly discuss safety and enforcement measures, but it did confirm it has “a graded approach, up to and including travel bans, to promote compliance with facial covering requirements.”

Air Canada will only say it has had a small number of incidents with passengers refusing to wear masks.

A young passenger wearing a mask at Calgary airport. (Colin Hall/CBC News )

‘This is not just a one and done’

WestJet says it has had 30 issues with passengers refusing to wear a face covering. CEO Ed Sims says that number may increase, “We are taking this opportunity to say this is not just a one and done. If you decide to be in non-compliance, you’re going to be paying that price for at least the next 12 months.”  

University of Calgary infectious disease specialist Craig Jenne says tough mask rules on planes are needed because physical distancing isn’t possible, “We need to bring in those other layers of protection, such as wearing a mask to avoid droplets spreading to the people not only near you, but perhaps circulating the air and even getting to distal rows on the plane.”

Ed Sims, president and CEO of WestJet, speaks during an interview in Vancouver. (CBC News)

Also beginning Sept. 1, WestJet will require all passengers to provide contact information at check-in, regardless of whether that happens online or in the airport. Passengers will no longer be able to by-pass that step. 

The goal is to be able to provide health authorities with the information for rapid contact tracing should a passenger on a flight test positive for the coronavirus. 

WestJet says it is working with the Vancouver airport and researchers to develop a pilot program where passengers on certain flights will be tested for the coronavirus to determine if pre-flight testing can help reduce the spread.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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