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What you need to know about returning to Canada

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After the federal government on Friday told Canadians abroad to come home to help curb the coronavirus’s spread, dozens of travellers contacted CBC News, looking for answers.

Government and airline policies are changing rapidly, so CBC News compiled the most current information to help you get home or resolve your vacation plans during these difficult times.

What’s the government’s latest position?

Some travellers told CBC News they fear the border might be closed by the time they return to Canada. While the government has shut the border to most foreigners, Canadian citizens, permanent residents and Americans can still enter.

However, the number of international flights back to Canada is shrinking.

On Monday, Prime Minister Justin Trudeau announced that as of Wednesday, international flights will be permitted to land only at the main airports in Montreal, Toronto, Calgary and Vancouver.

Meanwhile, airlines are already cutting back flights.

 

Prime Minister Justin Trudeau on Monday urged Canadians abroad to return home. (CBC)

 

However, the federal government said stranded travellers shouldn’t fret because it’s offering emergency loans of up to $5,000 to help Canadians find a way home.

“Our government will set up a support program for Canadians who need to get on a plane,” said Trudeau.

But if you fall ill with the coronavirus while abroad, don’t expect to fly home anytime soon. The prime minister said anyone displaying symptoms won’t be permitted to board a flight to Canada, but they can get financial assistance.

To stay abreast of the situation, Canadians abroad are encouraged to register with the government’s free information service for international travellers. They can also contact Global Affairs Canada for emergency assistance.

What if I can’t reach my airline?

While the government’s request to return home is clear, what’s less clear for travellers is how to proceed. That’s because airlines and travel agencies have been swamped with calls from customers, so many people aren’t able to reach them by phone.

For travellers who have access to the internet, many airlines, including Air Canada, WestJet, Air Transat are waiving change fees and have set up systems where passengers abroad can rebook their trips online.

Sunwing told CBC News that it’s “working around the clock” to fly home passengers on dedicated flights.

Most travellers who booked via a travel agency will have to contact their agency directly to rebook. Some online booking agencies, including Expedia, have also set up systems so passengers can rebook online.

 

 

 

For people who need to call their airline or travel agency before rebooking and are unsuccessful, travel agency spokesperson Allison Wallace suggests they go ahead and book a one-way flight home. While there are no guarantees, she said that airlines are likely to forgive the cost of your original return ticket during these difficult times.

“I would suggest that airlines and suppliers are going to be extremely forgiving, and will understand the situation and will do everything they can,” said Wallace, spokesperson for Flight Centre.

She said travellers who choose this option should save all their receipts and note all measures they took to reach their airline, to make their case at a later date.

What about future flights?

Ottawa is also warning Canadians at home not to travel abroad. But many people set to travel within days are also having trouble contacting their airline.

Air Canada, WestJet, Air Transat and Sunwing are each allowing travellers to make flight changes online, with change fees waived for travel up until April 30.

Sunwing passengers should note that the airline has suspended all southbound flights between March 17 and April 9. Customers with cancelled flights will get a full refund.

Wallace encourages travellers who need to cancel upcoming trips to wait until 72 hours before they were set to travel to call their airline, to prevent clogging up the phone lines.

“I suspect that everybody’s going to be looked after when this is all over,” she said.

Why is my rebooked flight so pricey?

Some travellers who contacted CBC News complained that when they rebooked their flight — even though their change fee was waived — they had to pay a much higher price for a new airline ticket.

WestJet said that it’s currently lowering ticket prices on inbound international flights.

Air Transat said that its price structure hasn’t changed and that its fares are generally cheaper compared to other airlines.

Sunwing said its passengers currently abroad will be flown home at no additional cost.

Air Canada didn’t respond to a request for comment.

 

 

 

Wallace said that passengers with non-refundable tickets are fortunate that they’re even getting change fees waived, because airlines aren’t obligated to compensate passengers for a disruption beyond their control — such as the coronavirus.

“This is not something that is the airline’s fault. It is what they call an act of God.”

Wallace said that airlines are also feeling the financial pinch as the coronavirus takes its toll on their profits. “The travel industry is getting hammered right now and this will be devastating.”

What about my future plans?

For anyone with plans to travel beyond April, Wallace suggests sitting tight. That’s because airlines generally aren’t offering any compensation for flights beyond April at this time.

However, if the coronavirus pandemic worsens, airlines may extend their change fee waivers or start cancelling flights, which means passengers would get a full refund.

“It’s changing constantly,” said Wallace.

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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