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Workers claim B.C. Ferries puts bottom line ahead of safety – Times Colonist

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B.C. Ferries is putting its financial well-being ahead of the health and safety of employees and the travelling public, according to some veteran employees.

Long-term B.C. Ferries’ employees, who work on the busiest routes in the system, said they are stressed out, worn down and concerned about their health and that of the public. Workers who were interviewed asked that their names not be used for fear of reprisal from the company.

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“In my, and most of my co-workers’ opinions, safety is not driving B.C. Ferries right now, the bottom line is driving B.C. Ferries,” said one worker with more than 25 years experience.

All of the employees said there is not enough staff to handle additional cleaning duties required during the COVID-19 pandemic and a travelling public that too often pays little or no attention to safety guidelines such as wearing masks and social-distancing.

They said they have been told B.C. Ferries will not bring on more staff because it does not have the money.

As a result of the pandemic and a massive drop in demand, B.C. Ferries posted a loss of $62 million in the first quarter of this year, which ended June 30.

In its first-quarter results released Thursday, B.C. Ferries said revenue for the quarter dropped by $109 million to $137.4 million as a result of traffic demand falling off by as much as 80 per cent early in the pandemic.

B.C. Ferries spokeswoman Deborah Marshall said crew levels are set by Transport Canada to ensure vessels have sufficient staff for the number of passengers on board.

“In some cases we are sailing with additional staff,” she said. “I can appreciate that some staff may be fearful. Many people in society are feeling fearful given the pandemic. The pandemic has increased stress levels in many of us.”

Marshall said the company has taken strides to protect staff and the public, noting it announced this week that face coverings would be mandatory on all sailings, and cleaning routines have been “stepped up” since the pandemic started. “If any of our crew have concerns, we ask them to raise it with their supervisor or management,” Marshall said. “We are all in this together and commend the job our front-line staff do each and every day.”

But the employees were adamant more workers are needed. “We need more bodies even if just to monitor people and have them stop roaming all over the boat,” said a worker on the Departure Bay-Horseshoe Bay route.

The employees expressed frustration at not being able to do much about people not following social-distancing guidelines or wearing masks. Until this week, ferry passengers had to carry a mask with them, but were not required to wear one unless they were unable to social distance. That policy changed as B.C. Ferries announced Thursday that, as of next week, passengers will be required to wear face masks at all times while aboard vessels or inside terminals.

“We keep getting it jammed down our throats that we can’t enforce [the rules], we can only suggest to people,” one worker said.

“To me, it looks like it was before the pandemic. Things are willy-nilly, there is no social-distancing and no one policing anything. Basically, nothing has changed. We have less passengers, but those passengers are not being required to follow the rules I see being enforced in other businesses.”

All of the workers interviewed said they see grocery stores and restaurants enforcing rules and offering extensive plexiglass protective equipment, but there’s nothing like that on the vessels.

“You can really see it when the boat is about to dock,” said one worker, noting while foot passengers are told to remain seated to ensure physical-distancing as they disembark, there is instead a mass grouping of people queuing to get off. “And no one polices that.”

Since B.C. Ferries opened up services such as gift shops and cafeterias and ferry traffic picked up, the workers said, catering staff have been unable to maintain the rigorous cleaning practices they employed early in the pandemic.

“We ramped up cleaning until the cafeterias opened up, now cleaning has dropped off. Now, it may get done once in a shift maybe twice, and instead of cleaning the entire chair we will only clean the arm rests,” said one worker.

Another said: “I find it completely stressful. It’s so stressful, but I don’t have any choice.” The worker said they need the job to support their family.

A worker on the Swartz Bay-Tsawwassen route, who has been with the company for more than 25 years, said employees have been frustrated by a lack of clarity and direction from head office, as well as the inability for employees to enforce rules.

“Its tough with the public, the ones that don’t want to oblige and wear a mask when they can’t social distance,” the worker said, adding they regularly deal with incidents of passengers reacting poorly to other passengers not following safety guidelines.

“It’s really wearing on the crew because we are constantly dealing with these kinds of issues. People are getting tired, they are on edge.”

The worker said cleaning standards have slipped. “We just can’t keep up,” the worker said. “We’d like to see more people on the ship to monitor these things. We’ve seen it at other businesses who have had to hire more people — we seem to have gone the other way.”

Graeme Johnston, president of the B.C. Ferries and Marine Workers Union, said the workers’ concerns seem to be universal through the membership. He said there have been multiple alerts raised internally at B.C. Ferries about staffing levels.

“People are saying the workload related to cleaning on top of all other duties is just overwhelming,” he said.

“If our members believe the work they are being asked to do is unsafe, then we would tell them to refuse to do the work.

“We saw that happen during the upswing of the pandemic and I would day it is a very real possibility as we see another upswing of it now.

“Whether that results in a service interruption or not will depend on the response of the employer. But it is a real possibility.”

aduffy@timescolonist.com

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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