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Your Contact Information: Make It Easy to Reach You



Last week I mentioned the 5 must-have sections your resume requires:


  1. Contact information
  2. Resume summary
  3. Professional experience
  4. Skills/Certifications
  5. Education


This column will deal with the first section, your contact information.


Regardless of how you design your resume, your resume begins with your contact information, which creates your resume’s first impression. The question: What information should you include?


Answer: Information that will make it easy for the reader to reach you, along with easily being able to view some of your digital footprints.


A great resume will contain the following contact information:


  • Full Name


Use the format [first name] [last name]. Don’t abbreviate or add “aka” (also known as), which I’ve seen done several times. Just ‘Nick Kossovan.’


  • Professional title


Right under your name, include your professional title. This will help your resume pass the ATS.


IMPORTANT: Your professional title should mirror the position you’re applying for. Let’s say you’re applying for a “Project Manager” position, but your last/current professional title is “Junior Project Manager.” Whoever reads your resume will most likely discard it, assuming you’re underqualified for the position.


As a rule, avoid words like “junior,” “senior,” and “level 2”. Simply state your professional title without creating what I call experience bias.


  • Home address


Career coaches tend to advise not including your home address. I’m of the school of thought job applicants should be upfront regarding their current physical location. Besides, even in 2021, many hiring managers expect to see it, I am one of them. Not including your address may trigger a red flag, making the reader question why you left it off and wondering if you’d have a lengthy commute.


The last thing you want is for your resume to trigger red flags!


There’s also the employer’s ATS (Applicant Tracking System) to consider. Often an employer will program terms found in an address’s anatomy (cities, province, postal codes). You want your resume to be as ATS friendly as possible.


Understandably you may be uncomfortable providing your home address. If this is the case, at least provide your city, province, and postal code.


  • Professional Email Address


Your email address needs to be professional, not something you created back in the day ( Ideally, your email address should be formatted along the lines of [first name] [period] [last name] ( If your first name, period, last name isn’t available with your current email provider, try other email providers (Gmail, Outlook, Yahoo, AOL, to name a few). Also try removing the period ( or try your first initial, period, last name (, or your last name, period, first name (


  • Phone Number


Use the format [area code] [7-digit telephone number] — (403) 555-1234.


Besides basic contact information, you should include links to any relevant Internet presence you have. As you know, your digital footprint will be scrutinized before deciding whether you’re interview worthy. Making it easy for the reader to find you online can only earn you a few points.


  • LinkedIn


Make sure your LinkedIn profile is current, however, not merely a repeat of your resume. Job titles, dates of employment need to match those on your resume.


  • URLs to your personal website/portfolio/blog/video channels


If you have a website or personal blog that’s relevant to the job you’re applying for and positions you as an expert in your field, include it! The same goes for an online portfolio you may have. Then there are video channels, such as YouTube. Suppose you’re applying for a job as a chemist or science teacher. In that case, videos of you explaining organic chemistry will give you a competitive advantage, and therefore belong on your resume.


Only put relevant social media profiles/URLs on your resume. If you’re applying for a Java Developer position, your Stack Overflow profile will be more appropriate than your Twitter account. However, if you’re applying for a social media management position, including your Twitter account, which has over 25,000 followers, would be beneficial.


Never include social media accounts that are more personal than professional, such as Facebook, Instagram, and Snapchat, however, presume employers will seek these accounts out.


Next week I’ll discuss writing a resume summary that will make the reader want to read your resume.



Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers advice on searching for a job. You can send him your questions at


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Lufthansa sets 2024 goal, eyes capital increase



Germany’s flagship carrier Deutsche Lufthansa said it aims to boost its return on capital employed (ROCE) and laid out plans for a capital increase as it prepares for a business recovery amid an easing coronavirus pandemic.

The largest German airline aims to have an adjusted EBIT margin of at least 8% and an adjusted ROCE of at least 10% in 2024, it said late on Monday.

Adjusted ROCE was –16.7% in 2020 and 6.6% in 2019.

The group added it had mandated banks to prepare a possible capital increase, though size and timing have not yet been determined and the German state, which has bailed out the airline during the pandemic, has not yet given its approval.


(Reporting by Ludwig Burger; editing by Jonathan Oatis)

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Virtual Law Firms Are on the Rise in Canada



Virtual law firms have been on the rise for a while. In a 2019 roundtable discussion conducted by the American Bar Association, several firm leaders met to discuss the growing presence of online legal services. The consensus was clear: virtual is the new reality.

That was 2019. In the intervening two years, the world was gripped by a global pandemic that forced most people to conduct their business indoors. As you might have guessed, demand for contactless, remote legal services has only ballooned since that roundtable discussion.

While the roundtable primarily focused on the legal industry in the US, you can witness similar trends here in Canada. Like the taxi industry and entertainment distribution industry before it, law is increasingly moving toward digital spaces.

This article explores what virtual law firms are, what benefits they present for Canadian clients, and what kind of clients are driving the virtual law boom.

Not a Change but an Addition

At its best, the shift from brick-and-mortar law firms to virtual isn’t an alteration of legal services as much as it is an addition.

The best virtual law firms do not compromise on service – they still offer traditional legal services with the expertise of real lawyers. The only difference is that they have added a new medium: a more accessible, transparent means of communication and billing.

Why Canadians Choose Online Law Firms

For some clients, the traditional brick-and-mortar firm was hard to give up. They viewed their lawyer like they viewed their doctor: a professional whose in-person expertise couldn’t be replicated in a digital space. Then, the pandemic hit. As millions more Canadians acclimatized to working online, they also habituated to the idea of doing business online.


Credit: Ketut Subiyanto Via Pexels

The benefits were immediately apparent. Virtual law firms feature streamlined communication, available seven days a week. They eliminate the need to go to a physical office. They offer all the same legal expertise and services as a brick-and-mortar lawyer. And, crucially, they often leverage transparent pricing: flat, predetermined legal fees with no hidden costs. A client looking for affordable legal services in Mississauga or Toronto, for instance, can simply click a few buttons and hire a lawyer on the spot.

Who Is Using These New Services?

You might be wondering: do they wheel a computer into the courtroom when someone avails themselves of a virtual lawyer? No, that isn’t quite the case.

Clients tend to use virtual law firms for everyday legal services – not necessarily courtroom representation. A client looking to create a will or name a power of attorney might choose a virtual lawyer for the sake of simplicity. A homebuyer, looking to keep costs manageable might hire a virtual lawyer for closing since their prices are both more transparent and affordable. A couple seeking to draft a cohabitation agreement may find similar benefits in an online lawyer.

The fact is that virtual legal services are not only here to stay – they are on the rise. Fortunately, the future is friendly; online law firms offer the same legal expertise as their physically housed counterparts, with the added benefits of being accessible and affordable.

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Tourmaline to expand in Montney with C$1.1 billion deal for Black Swan



Canada‘s Tourmaline Oil Corp said on Friday it would buy privately owned Black Swan Energy Ltd in a C$1.1 billion ($908.79 million) deal, as the oil and gas producer looks to expand in the Montney region, one of North America’s top shale plays.

Canada‘s Montney, which straddles Alberta and British Columbia, has seen a wave of consolidation as companies buckled under collapsing oil prices amid the COVID-19 pandemic.

Tourmaline said the deal represents a key part of its ongoing North Montney consolidation strategy and the company sees the area as a key sub-basin for supplying Canadian liquefied natural gas.

The company in April acquired 50% of Saguaro Resources Ltd’s assets in the Laprise-Conroy North Montney play for $205 million and entered into a joint-venture agreement to develop these assets.

Analysts at brokerage ATB Capital Markets called the Black Swan assets a “hand in glove” fit with its recent acquisitions.

Tourmaline stock rose 4.5% to C$32.1.

The deal value consists of 26 million Tourmaline shares and a net debt of up to $350 million, including deal costs.

Tourmaline will acquire an expected average production capacity of over 50,000 boepd when the deal closes, likely in the second half of July.

The company, which also raised its dividend by 1 Canadian cent per share, expects the Black Swan assets to generate free cash flow of $150 million to $200 million in 2022 and beyond.

The Canadian energy sector has seen a flurry of deals with companies expecting to benefit from the rebound in oil prices as global fuel demand picks up.

ARC Resources Ltd in April bought Seven Generations Energy Ltd for C$2.7 billion to create Montney’s largest oil and gas producer.

($1 = 1.2104 Canadian dollars)


(Reporting by Rithika Krishna in Bengaluru; Editing by Vinay Dwivedi)

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