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BC Ferries CEO says company working on ‘customer recovery plan’ after vessel removed – Global News

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A key BC Ferries C-class vessel has been removed from service due to a mechanical issue.

The Coastal Renaissance, which was operating on the Tsawwassen and Duke Point route, has an issue with a motor in the engine.

BC Ferries CEO Nicolas Jimenez said the timeline for the vessel to return to service will be measured in weeks, not days.

Jimenez gave an update on the situation on Friday and said BC Ferries is working on a customer recovery plan.

“We are working with customers who are impacted — we are doing this every day — and we will do this for as long as we need to,” he said. “We have a large team that is working continuously to contact customers and book them on other sailings, refund them and offer them free vouchers for future travel.”


Click to play video: 'BC Ferries vessel out for ‘weeks,’ causing cancellations'

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BC Ferries vessel out for ‘weeks,’ causing cancellations


BC Ferries has been able to add extra capacity on Tuesdays and Wednesdays for the Tsawwassen and Duke Point route.

It also said it’s fully staffed and is working with local police detachments to prevent traffic chaos.

There is also a priority queue with customer care that has been created for those impacted.

Jimenez said the company is not done with new preparations and more actions will be taken in the coming days to address the vessel being out of service and a long weekend approaching in early September. It was not said what those preparations would be, at this time.


Click to play video: 'BC Ferries CEO addresses issues, says crews and ferries ready for long weekend'

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BC Ferries CEO addresses issues, says crews and ferries ready for long weekend


Jimenez said due to the removal of the vessel, more service changes will be announced in the coming hours and days.

“Our goal is to keep the reservation levels, which are around 85 per cent, where they are. Maintain the very small percentage of availability for other customers because we know they have certain needs that can’t be planned for,” Jimenez said.

“(We will) find people additional opportunities take sailings at other times. We are also exploring the potential to provide sailings early in the morning and late at night.”

The C-class ferries have had problems this summer, with the Coastal Celebration needing repairs in a dry dock in July.

“Our Customer Service Centre will contact customers with bookings on these cancelled sailings to let them know if we have space available to fit them on an alternate sailing later in the day, or if their booking must be cancelled,” BC Ferries staff said in an alert. “In the case of a cancellation, we will refund fees and/or fares.”

BC Ferries encourages all passengers to stay up to date by visiting its social media pages and website.

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&copy 2023 Global News, a division of Corus Entertainment Inc.

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The problem with rate cuts: Big dividends are going, going … – The Globe and Mail

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  1. The problem with rate cuts: Big dividends are going, going …  The Globe and Mail
  2. Bank of Canada reduces policy rate by 25 basis points to 4¼%  Bank of Canada
  3. Interest rates are dropping. What, if anything, will get cheaper?  CBC.ca
  4. Could aggressive rate cuts unleash a household savings tsunami?  The Globe and Mail
  5. Bank of Canada cuts interest rate to 4.25%, signals more easing to come  Financial Post

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Japanese owner of 7-Eleven Seven & i Holdings rejects Couche-Tard takeover offer

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MONTREAL – The Japanese owner of 7-Eleven has rejected a takeover offer from Quebec-based Alimentation Couche-Tard Inc.

Seven & i Holdings Co. Ltd. said the proposal by the Canadian convenience store operator “grossly undervalues” the company.

In a letter to Couche-Tard, Seven & i called its offer of US$14.86 per share in cash “opportunistically timed” and said the proposal was not in the best interest of its shareholders and other stakeholders.

“We are open to engaging in sincere discussions should you put forth a proposal that fully recognizes our stand-alone intrinsic value and addresses our concerns regarding certainty of closing in the current regulatory environment,” wrote Stephen Dacus, chair of the special committee formed to review the offer.

“However, we do not believe, for several critical reasons, that the proposal you have put forward provides a basis for us to engage in substantive discussions regarding a potential transaction.”

The Japanese company said the Couche-Tard bid did not adequately acknowledge the multiple and significant challenges such a transaction would face from U.S. competition regulators.

In addition to global convenience store chain 7-Eleven, Seven & i owns supermarkets, food producers, household goods retailers and financial services companies.

On Thursday, before Seven & i published its rejection, Couche-Tard said it was confident in its ability to finance and complete the proposed deal.

Analysts have cast doubt on whether the two companies can reach a deal because they believe satisfying Japanese regulators will be onerous and could force Couche-Tard to let go of some of its assets.

Couche-Tard has operations across 31 countries and more than 16,800 stores. If it manages to wrangle Seven & i, that deal would add 85,800 stores to its empire.

This report by The Canadian Press was first published Sept. 6, 2024.

Companies in this story: (TSX:ATD)

The Canadian Press. All rights reserved.

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Ex-Cruise Ship Officer Reveals Insider Secrets of the Cruise Industry

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