Tech

Screened out by a computer? What job interviews are like without human beings – CBC.ca

Published

4 years ago

March 7, 2021

As the coronavirus pandemic continues, job-seekers expect to attend employment interviews online. But increasingly, the employers and recruiters looking to hire are sitting those same interviews out.

Instead of asking candidates questions face-to-face, many hiring managers are now relying on asynchronous video interview (AVI) platforms that have candidates record answers to questions under a countdown timer.

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AVIs, which are also called one-way or on-demand interviews, have been around for years but their use has surged during the pandemic.

A spokesperson for the American company HireVue, one of the larger companies operating in the market, said the company has seen a 24 per cent increase for its on-demand video interviews during the past year.

VidCruiter’s platform can eliminate the need for logistics such as scheduling interviews, because candidates interview with the automated system at their home on their own timeline. (Submitted by Carlos DaPonte/VidCruiter)

In the same time period, Toronto-based Knockri quadrupled its customers, and Moncton-based VidCruiter doubled its staff.

A representative with VidCruiter told CBC Radio’s The Cost of Living it used to earn 99 per cent of its revenue from clients outside Canada, but that has changed in the past three years. The company said its clients include the CBC, Canadian universities, big corporations — such as Lowe’s — and the federal government.

Candidates may find one-way interviews uncomfortable, and some experts pose questions over fairness, privacy, bias and the use of artificial intelligence. Despite these concerns, industrial-organizational psychologists predict the one-way job interview format is not going away.

Why hiring managers like the one-way interview

Using AVIs can eliminate having to navigate complicated and conflicting schedules, because candidates complete them on their own time. They can also cut travel costs if candidates are screened out before having to meet a potential employer in person.

One of the reasons why a lot of companies are turning to this technology is because of efficiency.– Edwin Torres, University of Central Florida

Timed questions also force candidates to be more succinct with their answers than they might be in traditional interviews.

Edwin Torres, a professor in the Rosen College of Hospitality management at the University of Central Florida, has interviewed hiring managers from hospitality companies using AVIs.

“One of the reasons why a lot of companies are turning to this technology is because of efficiency,” he said.

In addition, video recordings mean employers can re-watch interviews and share them with colleagues.

Job-seekers are not as keen on them

Companies claim AVIs can level the playing field by standardizing job interviews, but some candidates have expressed mixed feelings about the format.

Beatriz Gascon, a student majoring in biochemistry and molecular biology at the University of British Columbia’s Okanagan Campus, struggled during an AVI interview for an internship at genetic sequencing company Illumina, based in the United Kingdom.

Beatriz Gascon was not a fan of her asynchronous interview for an internship. (Submitted by Beatriz Gascon)

Gascon said she appreciated being able to re-record answers on the HireVue platform, but she froze during her second attempt answering a difficult question.

The platform submitted her second attempt, but she did not get the internship.

Gascon said she prefers face-to-face interviews because talking to a person calms her nerves and the format is more forgiving.

“Usually you have time to make small talk or repeat the question back to yourself,” she said but was frustrated that during her timed, one-way interview there was no way to do that, and no time to waste at even going over a question a second time.

Experts find some won’t complete AVIs

According to researchers at the University of Calgary, some candidates are so against one-way interviews in this format, they refuse to complete them.

“There are a number of people who feel very passionately negative,” said Joshua Bourdage, an associate professor of psychology at the University of Calgary.

Companies using AVIs don’t need to bring candidates together like they might have pre-pandemic, as illustrated in this stock photo. (Shutterstock / fizkes)

Bourdage and PhD candidate Eden-Raye Lukacik are researching perceptions of AVIs, including searching and scraping websites for comments about the interview format and then analyzing the emotions conveyed.

Many commenters complained that the AVI process may be more efficient for companies, but the interviews signal an unwillingness to invest time in speaking with applicants.

According to Bourdage, many job-seekers are interpreting this as a signal of what it would be like to work at a company that uses an AVI process.

How are the videos and recordings judged?

Since companies’ algorithms are proprietary and not shared publicly, neither candidates nor academics can fully understand how the recorded videos are evaluated.

Many companies use AVIs as a screening tool before scheduling face-to-face interviews with short-listed candidates, and some use artificial intelligence to rate what candidates say and how they say it.

Artificial intelligence, or AI, can scan for keywords as well as analyze body language and facial expressions.

AI’s advocates claim it can reduce unconscious bias if trained to ignore things like race and gender but this isn’t universally accepted.

“The problem with that technology is that it has biases built into it,” said Sean Fahey, CEO of VidCruiter.

The company’s own research found speech patterns varied in different regions in the U.S. and Canada. For example, an AI system programmed by someone who lived in one of those regions would automatically have a bias according to Fahey.

VidCruiter decided not to use AI in its product until the technology has been proven not to discriminate.

Researchers agree that artificial intelligence can be biased based on who programs it.

“As long as we train those systems on human ratings, on what the human raters tell us about those interviews, it’s so easy to have biases in this data,” said Markus Langer, a postdoctoral researcher in industrial-organizational psychology at Saarland University in Germany.

Langer, who researches AI and asynchronous interviews, said identifying biases is easier with a large and diverse dataset — something that isn’t always available.

How can candidates prepare?

Though Canadians may be comfortable recording videos in a social context, many are unprepared for AVIs according to Kimberley Black, a researcher who hopes to change that.

“Preparation for asynchronous video interviews needs to be a mandatory part of the curriculum now,” said Black, whose recently-defended masters thesis for Ontario Tech University focused on preparing students for asynchronous and one-way interviews.

Ontario Tech University researcher Kimberley Black wants to see asynchronous interview preparation become a mandatory subject for students. (Submitted by Kimberley Black)

Black had college students complete AVIs and critique their peers’ interviews. According to her, the experience led many to realize how much they could improve.

She recommends candidates wear professional clothing, smile, record in front of a neutral background, use hand gestures, and remember to look straight into the camera lens while speaking.

If struggling with that last tip, Black suggests taping a sticky note with a smiley face by the len.

At the University of Calgary, researcher Eden-Raye Lukacik recommends practicing, either by using the interview platform itself where possible or through a practice tool offered by her lab.

Lukacik also said candidates should also present themselves honestly, and pick a time and space that works best for them as they have an edge.

“You kind of get home-court advantage because you’re in your own house.”

Written and produced by Madeleine Cummings.
Click “listen” at the top of the page to hear this segment, or download the Cost of Living podcast.

The Cost of Living airs every week on CBC Radio One, Sundays at 12:00 p.m. (12:30 NT).

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Tech

How to Preorder the PlayStation 5 Pro in Canada

Published

2 days ago

September 10, 2024

Harry Miller

Sony has made it easy for Canadian consumers to preorder the PlayStation 5 Pro in Canada directly from PlayStation’s official website. Here’s how:

Visit the Official Website: Go to direct.playstation.com and navigate to the PS5 Pro section once preorders go live on September 26, 2024.
Create or Log in to Your PlayStation Account: If you don’t have a PlayStation account, you will need to create one. Existing users can simply log in to proceed.
Place Your Preorder: Once logged in, follow the instructions to preorder your PS5 Pro. Ensure you have a valid payment method ready and double-check your shipping information for accuracy.

Preorder Through Major Canadian Retailers

While preordering directly from PlayStation is a popular option, you can also secure your PS5 Pro through trusted Canadian retailers. These retailers are expected to offer preorders on or after September 26:

Best Buy Canada
Walmart Canada
EB Games (GameStop)
Amazon Canada
The Source

Steps to Preorder via Canadian Retailers:

Visit Retailer Websites: Search for “PlayStation 5 Pro” on the website of your preferred retailer starting on September 26.
Create or Log in to Your Account: If you’re shopping online, having an account with the retailer can speed up the preorder process.
Preorder in Store: For those who prefer in-person shopping, check with local stores regarding availability and preorder policies.

3. Sign Up for Notifications

Many retailers and websites offer the option to sign up for notifications when the preorder goes live. If you’re worried about missing out due to high demand, this can be a useful option.

Visit Retailer Sites: Look for a “Notify Me” or “Email Alerts” option and enter your email to stay informed.
Use PlayStation Alerts: Sign up for notifications directly through Sony to be one of the first to know when preorders are available.

4. Prepare for High Demand

Preordering the PS5 Pro is expected to be competitive, with high demand likely to result in quick sellouts, just as with the initial release of the original PS5. To maximize your chances of securing a preorder:

Act Quickly: Be prepared to place your order as soon as preorders open. Timing is key, as stock can run out within minutes.
Double-Check Payment Information: Ensure your credit card or payment method is ready to go. Any delays during the checkout process could result in losing your spot.
Stay Informed: Monitor PlayStation and retailer websites for updates on restocks or additional preorder windows.

Final Thoughts

The PlayStation 5 Pro is set to take gaming to the next level with its enhanced performance, graphics, and new features. Canadian gamers should be ready to act fast when preorders open on September 26, 2024, to secure their console ahead of the holiday season. Whether you choose to preorder through PlayStation’s official website or your preferred retailer, following the steps outlined above will help ensure a smooth and successful preorder experience.

For more details on the PS5 Pro and to preorder, visit direct.playstation.com or stay tuned to updates from major Canadian retailers.

Tech

Introducing the PlayStation 5 Pro: The Next Evolution in Gaming

Published

2 days ago

September 10, 2024

Harry Miller

Since the PlayStation 5 (PS5) launched four years ago, PlayStation has continuously evolved to meet the demands of its players. Today, we are excited to announce the next step in this journey: the PlayStation 5 Pro. Designed for the most dedicated players and game creators, the PS5 Pro brings groundbreaking advancements in gaming hardware, raising the bar for what’s possible.

Key Features of the PS5 Pro

The PS5 Pro comes equipped with several key performance enhancements, addressing the requests of gamers for smoother, higher-quality graphics at a consistent 60 frames per second (FPS). The console’s standout features include:

Upgraded GPU: The PS5 Pro’s GPU boasts 67% more Compute Units than the current PS5, combined with 28% faster memory. This allows for up to 45% faster rendering speeds, ensuring a smoother gaming experience.
Advanced Ray Tracing: Ray tracing capabilities have been significantly enhanced, with reflections and refractions of light being processed at double or triple the speed of the current PS5, creating more dynamic visuals.
AI-Driven Upscaling: Introducing PlayStation Spectral Super Resolution, an AI-based upscaling technology that adds extraordinary detail to images, resulting in sharper image clarity.
Backward Compatibility & Game Boost: More than 8,500 PS4 games playable on PS5 Pro will benefit from PS5 Pro Game Boost, stabilizing or enhancing performance. PS4 games will also see improved resolution on select titles.
VRR & 8K Support: The PS5 Pro supports Variable Refresh Rate (VRR) and 8K gaming for the ultimate visual experience, while also launching with the latest wireless technology, Wi-Fi 7, in supported regions.

Optimized Games & Patches

Game creators have quickly embraced the new technology that comes with the PS5 Pro. Many games will receive free updates to take full advantage of the console’s new features, labeled as PS5 Pro Enhanced. Some of the highly anticipated titles include:

Alan Wake 2
Assassin’s Creed: Shadows
Demon’s Souls
Dragon’s Dogma 2
Final Fantasy 7 Rebirth
Gran Turismo 7
Marvel’s Spider-Man 2
Ratchet & Clank: Rift Apart
Horizon Forbidden West

These updates will allow players to experience their favorite games at a higher fidelity, taking full advantage of the console’s improved graphics and performance.

Design & Compatibility

Maintaining consistency within the PS5 family, the PS5 Pro retains the same height and width as the original PS5 model. Players will also have the option to add an Ultra HD Blu-ray Disc Drive or swap console covers when available.

Additionally, the PS5 Pro is fully compatible with all existing PS5 accessories, including the PlayStation VR2, DualSense Edge, Pulse Elite, and Access controller. This ensures seamless integration into your current gaming setup.

Pricing & Availability

The PS5 Pro will be available starting November 7, 2024, at a manufacturer’s suggested retail price (MSRP) of:

$699.99 USD
$949.99 CAD
£699.99 GBP
€799.99 EUR
¥119,980 JPY

Each PS5 Pro comes with a 2TB SSD, a DualSense wireless controller, and a copy of Astro’s Playroom pre-installed. Pre-orders begin on September 26, 2024, and the console will be available at participating retailers and directly from PlayStation via direct.playstation.com.

The launch of the PS5 Pro marks a new chapter in PlayStation’s commitment to delivering cutting-edge gaming experiences. Whether players choose the standard PS5 or the PS5 Pro, PlayStation aims to provide the best possible gaming experience for everyone.

Preorder your PS5 Pro and step into the next generation of gaming this holiday season.

Tech

Google Unveils AI-Powered Pixel 9 Lineup Ahead of Apple’s iPhone 16 Release

Published

1 month ago

August 13, 2024

Harry Miller

Google has launched its next generation of Pixel phones, setting the stage for a head-to-head competition with Apple as both tech giants aim to integrate more advanced artificial intelligence (AI) features into their flagship devices. The unveiling took place near Google’s Mountain View headquarters, marking an early debut for the Pixel 9 lineup, which is designed to showcase the latest advancements in AI technology.

The Pixel 9 series, although a minor player in global smartphone sales, is a crucial platform for Google to demonstrate the cutting-edge capabilities of its Android operating system. With AI at the core of its strategy, Google is positioning the Pixel 9 phones as vessels for the transformative potential of AI, a trend that is expected to revolutionize the way people interact with technology.

Rick Osterloh, Google’s senior vice president overseeing the Pixel phones, emphasized the company’s commitment to AI, stating, “We are obsessed with the idea that AI can make life easier and more productive for people.” This echoes the narrative Apple is likely to push when it unveils its iPhone 16, which is also expected to feature advanced AI capabilities.

The Pixel 9 lineup will be the first to fully integrate Google’s Gemini AI technology, designed to enhance user experience through more natural, conversational interactions. The Gemini assistant, which features 10 different human-like voices, can perform a wide array of tasks, particularly if users allow access to their emails and documents.

In an on-stage demonstration, the Gemini assistant showcased its ability to generate creative ideas and even analyze images, although it did experience some hiccups when asked to identify a concert poster for singer Sabrina Carpenter.

To support these AI-driven features, Google has equipped the Pixel 9 with a special chip that enables many AI processes to be handled directly on the device. This not only improves performance but also enhances user privacy and security by reducing the need to send data to remote servers.

Google’s aggressive push into AI with the Pixel 9 comes as Apple prepares to unveil its iPhone 16, which is expected to feature its own AI advancements. However, Google’s decision to offer a one-year free subscription to its advanced Gemini Assistant, valued at $240, may pressure Apple to reconsider any plans to charge for its AI services.

The standard Pixel 9 will be priced at $800, a $100 increase from last year, while the Pixel 9 Pro will range between $1,000 and $1,100, depending on the model. Google also announced the next iteration of its foldable Pixel phone, priced at $1,800.

In addition to the new Pixel phones, Google also revealed updates to its Pixel Watch and wireless earbuds, directly challenging Apple’s dominance in the wearable tech market. These products, like the Pixel 9, are designed to integrate seamlessly with Google’s AI-driven ecosystem.

Google’s event took place against the backdrop of a significant legal challenge, with a judge recently ruling that its search engine constitutes an illegal monopoly. This ruling could lead to further court proceedings that may force Google to make significant changes to its business practices, potentially impacting its Android software or other key components of its $2 trillion empire.

Despite these legal hurdles, Google is pressing forward with its vision of an AI-powered future, using its latest devices to showcase what it believes will be the next big leap in technology. As the battle for AI supremacy heats up, consumers can expect both Google and Apple to push the boundaries of what their devices can do, making the choice between them more compelling than ever.