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Locked out by CRA? How to gain access to your online account – Global News

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The Canada Revenue Agency (CRA) announced Friday it will be locking out 800,000 online taxpayer accounts on Saturday, following an internal investigation that revealed some credentials such as user IDs and passwords may have been compromised.

However, those impacted can “re-gain” access to their CRA account “by going to the CRA login page to create a new CRA user ID and password or by using a different login method,” CRA spokesperson Christopher Doody told Global News in an email Friday.

Read more:
CRA to lock out 800K taxpayers from online accounts Saturday

“An individual can have more than one login method associated with their CRA account. If one user ID and password is revoked, it does not necessarily mean the other login methods can’t be used,” Doody said.

Other login methods to access a CRA account include using a different CRA user ID, password or bank login details. Those in B.C. could also access it through their BC services card.

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Those trying to sign in to their CRA account with credentials that have been revoked are likely to receive an error message informing them that their CRA user ID has been called back and “link them to information on how to re-gain access to their account,” he said.


Click to play video 'Government officials explain how “credential stuffing” hacks affected CRA accounts'



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Government officials explain how “credential stuffing” hacks affected CRA accounts


Government officials explain how “credential stuffing” hacks affected CRA accounts – Aug 17, 2020

If these methods do not work, Doody suggested “they attempt to access their online account again after March 22, 2021,” or call the agency at a later date should the issue persist.

Once a different login method is used, or a new CRA user ID and password is set up, those impacted will be able to apply for emergency benefits as usual or file their income tax return online using the Netfile certified software.

Sealing off accounts in this manner, however, is part of regular CRA operations.

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Read more:
Complaints about locked CRA accounts spiked in recent days, watchdog says

These “preventative measures are not isolated incidents”, Doody said, and may become more frequent “to safeguard taxpayers’ information.”

As additional precautionary measures to ensure safekeeping of personal information, the CRA also suggested that Canadians monitor their “accounts for any suspicious activity including unsolicited changes to banking, mailing address or benefit applications made on their behalf.”

“Passwords should be updated regularly,” it further stated.

© 2021 Global News, a division of Corus Entertainment Inc.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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