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WestJet changes course on refunds; housing prices down after record high: CBC's Marketplace cheat sheet – CBC.ca

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Miss something this week? Don’t panic. CBC’s Marketplace rounds up the consumer and health news you need.

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WestJet says it was wrong to refuse customer refunds for rebooked flights

WestJet says it made an error when the airline rebooked thousands of customers on alternate flights last month and offered no refunds — only credit — to those who wanted to cancel their trip.

“We gave incorrect information or inconsistent information,” Richard Bartrem, WestJet’s vice-president of communications, said in an interview.

Bartrem said the Calgary-based airline is taking steps to ensure that affected customers can collect a refund if they wish. 

Back in June, CBC News spoke with five customers, booked on WestJet flights set to depart in July, who said they had been rebooked on a longer flight that included a stopover and, in three cases, departed on a different day.

If the new itinerary didn’t work for them, they were told they’d have to settle for a credit, not a refund.

“[It’s] tremendously frustrating for the guests … and we are sorry for that,” said Bartrem. Read more

Seema Shirali of Markham, Ont., was upset after WestJet cancelled her direct flight from Toronto to New York City and offered only a credit when she requested a refund. (Submitted by Seema Shirali)

Canadian house prices and home sales hit records in March — but have fallen every month since

Are the prices of Canadian homes finally trending downward after a record high in March? 

The Canadian Real Estate Association said Thursday that home sales have fallen for three months in a row after setting an all-time high earlier this year. 

Just over 50,000 Canadian homes changed hands during June. The average selling price, $679,000, was down from $688,000 in May, $696,000 in April and $716,000 in March.

On a monthly basis, home sales fell by 12 per cent in April, by seven per cent in May and then by eight per cent in June. But they were still 13 per cent higher than this time last year and, in fact, had the strongest June on record — a sign of just how red-hot housing was earlier this year. Read more

Cochrane, Alberta homeowner Dawn Granley is reluctant to sell her home into the current hot market, because she’s worried about what will be available for her to buy once she does. 0:54

Digital divide holds back Indigenous communities, new report finds

It’s hard enough to start a business, but young Indigenous entrepreneurs face an even more uphill battle because of a systemic digital gap that’s holding them back — along with Canada’s entire economy.

That’s the main takeaway from a new report by Royal Bank, after spending the last 18 months analyzing economic data and talking with Indigenous stakeholders about how to unlock and maximize their economic potential.

A new report highlights the digital divide between Indigenous and non-Indigenous people in Canada and it raises concerns about the growing gap and how it could affect Indigenous youths’ financial futures and ability to thrive. 2:00

The Indigenous youth population in Canada is growing four times faster than the rest of the country’s youth, the report found, and Indigenous people create new businesses at nine times the Canadian average.

But while Indigenous entrepreneurs are a vast and growing cohort, a big reason they remain a largely untapped resource is a wide digital divide, including the accessibility of high-speed internet for many households. Read more

What else is going on?

Could my condo building collapse like the one in Florida? Expert says problems can be found faster in Canada
Rules require regular inspections and most buildings have reserves for repairs.

How Canadians are making sure no one is left behind in the vaccine rollout
Marginalization, cultural barriers and language divides create vaccine roadblock.

This cumin powder has been recalled for a salmonella contamination
If you have UnjhaSpice brand Cumin Powder in your cupboard, throw it out or return the product to the store where it was purchased.

Canada’s pandemic warning system was understaffed and unready when COVID-19 hit, review finds
An important position at the Public Health Agency of Canada (PHAC) was vacant when the pandemic struck.

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Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

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TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

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Yuri Kageyama is on X:

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Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

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Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

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RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

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TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

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