adplus-dvertising
Connect with us

Business

911 operators slam order to disconnect after processing callers waiting for ambulance service – CBC.ca

Published

 on


The union representing 911 operators in B.C. is criticizing a procedural change in which operators will disconnect from callers that are waiting for ambulance service so dispatchers can take other police, fire and ambulance calls.

The largest 911 dispatch service in the province, E-Comm, announced Wednesday that people calling for an ambulance will be left on their own after they have been assessed by the initial dispatcher and are waiting to be transferred to an ambulance dispatcher— a wait it says averages 45 seconds under normal circumstances, but is taking “much longer” due to an increased demand for ambulance services. 

E-Comm said this new measure will free up dispatchers during that time to take new calls, particularly police and fire calls, which make up 70 per cent of all 911 calls.

E-Comm president and CEO Oliver Grüter-Andrew said it’s a temporary measure until more staff can be hired.

A news release from the Emergency Communications Professionals of B.C. (CUPE Local 8911) condemned the change, saying the wait for an ambulance dispatcher to pick up can be “many minutes long” and has been more than 20 minutes in some cases. 

The union said that because circumstances can change quickly in emergency situations, the protocol has always been for E-Comm operators to stay on the line until contact with the specialized dispatcher has been made.

“We are supposed to be there to be a lifeline and a support for callers in their time of need,” said Donald Grant, a longtime dispatcher and the president of CUPE Local 8911.

Grant said it is imperative the call-taker relay information to the dispatcher should the caller lose consciousness or become unable to respond while waiting. 

“People will call 911 maybe once or twice in their life and at that point, they need to have someone guiding them through that process. They have so many other stressors going on, they need to have someone on the line with them.”

Staffing issues

Health Minister Adrian Dix said this is a step E-Comm took to deal with a high increase in the volume of calls.

“When you call 911, you want a response quickly. This is the measure taken by the E-Comm side … to improve and move more quickly with the resources they have in place.” 

Dix said B.C. Emergency Health Services (BCEHS) has been hiring dispatchers and paramedics since the summer, a measure that was announced in response to B.C.’s deadly heat wave in June. 

“This is a very challenging time for B.C. emergency health services. There are more calls,” said Dix. 

An external review performed by PriceWaterhouseCoopers found E-Comm needed to add another 125 call-takers to the 153 currently employed in order to meet operational demand.

When being transferred to ambulance services, callers will now be advised that they are in the queue for an ambulance dispatcher and that their 911 call-taker needs to disconnect to answer other incoming calls. 

Grüter-Andrew said while the long-term solution is more funding and staffing, this measure is an immediate fix until more staff can be hired and trained. 

“It is meaningful to provide emotional support. We’ve always done it. We do it for a good reason. But when you’re faced with a tight-resource situation … you have to prioritize in the short term,” Grüter-Andrew said.

Adblock test (Why?)

728x90x4

Source link

Continue Reading

Business

Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

Published

 on

 

MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

Published

 on

 

Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

Source link

Continue Reading

Business

U.S. regulator fines TD Bank US$28M for faulty consumer reports

Published

 on

 

TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Trending