Tech

Rogers CEO apologizes for outage, says it came after network maintenance update

Published

2 years ago

July 9, 2022

The fallout from a massive network outage at Rogers Communications that shut down mobile and internet services across much of Canada continued to come into focus on Saturday, even as the company restored most services and began offering an explanation as to what happened.

The widespread disruption, which got underway early Friday morning, paralyzed communications across sectors including health-care, law enforcement and the financial industry. Many 911 services couldn’t receive incoming calls, several hospitals reported impacts to their services, and debit transactions were paused when Interac was knocked offline.

Small business owners were among those hardest hit by the outage, which left them unable to process debit card payments.

Sharif Ahmed, the owner of Plantforsoul plant shop in Toronto’s west end, said the outage left him feeling helpless as he turned away customers who didn’t have cash.

“It pretty much stopped my business,” he said in an interview Saturday. “Most of the people, they don’t use cash anymore, so pretty much, I sat down in my office doing nothing.”

Abruptly losing the ability to take card payments is a “big problem,” he said.

“We just can’t stop, we’re paying rent and everything.”

At nearby Caked Coffee, owner Supreet Arora said customers came in thinking it was just their wifi and cell phones that were affected — only to find out that the café also had no wifi.

“They came in you want to help them out, (but) there’s no wifi here,” he said.

He said he kept forgetting to tell people he was only able to take cash until after he’d made their food. He served them anyway, adding many patrons later returned to settle their bills.

Rogers Chief Executive Officer Tony Staffieri issued a statement on Saturday afternoon saying service had been restored and the company’s “networks and systems are close to fully operational.”

He said the company is continuing to monitor its network for problems and investigate the root cause of the issues.

“We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning,” he said.

Staffieri apologized for the outage, adding that “we’re particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority.”

Richard Leblanc, a professor of Governance, Law and Ethics at Toronto’s York University, said the outage presents a learning opportunity for threat actors such as Russian state-sponsored hackers. He said such parties can now see how vulnerable Canadian industry, financial institutions and health-care systems are to an attack on a telecom provider.

“This could have been catastrophic for the country if this was a threat actor,” he said in a telephone interview.

Leblanc said the outage — Rogers’ second significant one in 15 months – makes it clear that the federal government can’t just rely on telecom companies to do the right thing.

“I think it’s time that regulators, and this includes Industry Canada, the (Canadian Radio-Television and Telecommunications Commission) and the Competition Tribunal begin to insist on proper, robust, independently-audited internal controls so that you don’t have an outage like this,” he said.

While Industry Minister François-Philippe Champagne has described the outage as “unacceptable,” Leblanc said that kind of talk needs to be followed up with action.

“I think regulators have the authority, they have the power, the question is: do they have the courage to use it?” he said.

CRTC spokeswoman Patricia Valladao said the telecom regulator is in contact with Rogers.

“Right now, our focus is on the outage and recovering from it,” she wrote in an email. “When it is over, we will take all necessary actions to examine what occurred and put in place the necessary measures to prevent it from happening again.”

According to Netblocks, a United Kingdom based organization that monitors cybersecurity, the outage knocked out around 25 per cent of Canada’s observable internet connectivity at its peak.

Rogers said it will proactively credit customers for the outage, but provided no details about the amount. The company said it is aware of spam text messages claiming to offer the credit and noted customers would be credited automatically.

Leblanc said he expects to see class-action lawsuits, as well as legal action from individual firms, which will attempt to quantify the cost of the outage.

“Lawyers are good at that, so if there’s a class action, they can measure the loss of productivity, the opportunity cost of not being able to work, missed meetings, missed opportunities, missed contracts, it is significant,” he said. “If all of these millions of people lose a day of their working life, they’re not going to be made whole by a credit.”

Rogers did not reply to multiple requests for comment Saturday from The Canadian Press about the number of customers affected and the credit that customers will receive.

This report by The Canadian Press was first published July 9, 2022.

Companies in this story: (TSX:RCI.B)

Jacob Serebrin and Tyler Griffin, The Canadian Press

Tech

Ottawa orders TikTok’s Canadian arm to be dissolved

Published

3 days ago

November 6, 2024

Anne Joseph

The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

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Health

Here is how to prepare your online accounts for when you die

Published

2 weeks ago

October 24, 2024

Anne Joseph

LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Tech

Google’s partnership with AI startup Anthropic faces a UK competition investigation

Published

2 weeks ago

October 24, 2024

Anne Joseph

LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

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