After waiting hours on hold to speak with a Rogers representative, Rosanna Minicucci is still no closer to finding out when her landline, internet and TV service might be restored.
“I stayed five hours on hold, on the line. People are obviously calling — there are obviously a lot of people out there still with no service,” Minicucci, who lives in Vaughan, north of Toronto, said.
She is one of a number of Rogers customers who told CBC News they’re still struggling to use their phones, internet and other Rogers services more than 48 hours after Friday’s nationwide outage caused major disruptions, including to 911 lines and banking services.
Is your internet or phone still not working following the Rogers network outage? We want to hear from you. Send an email to ask@cbc.ca
In a statement on Sunday afternoon, Rogers said its networks and systems were “close to fully operational,” with service restored to “the vast majority” of customers.
“We are aware that some customers continue to experience intermittent challenges with their services,” Rogers said.
The company did not answer questions about how many customers were still facing issues. It said its technical teams were working to resolve the remaining issues, and affected customers would receive credits on their accounts. Rogers has not said what the amount of the credit would be.
WATCH | Rogers CEO apologizes for massive service outage, blames maintenance update:
Rogers CEO apologizes for massive service outage, blames maintenance update
5 hours ago
Duration 1:52
Rogers CEO Tony Staffieri apologized for a lengthy network outage that affected customers across the country and blamed it on a network system failure following a maintenance update in its core network.
Some Rogers customers who have been waiting more than two days for service restoration say they are unhappy with the company’s lack of communication and are now considering switching providers.
Have a question or something to say? Email: ask@cbc.ca or join us live in the comments now.
With her internet down on Friday, Minicucci was unable to work from home as she usually does, and on Sunday afternoon, she was uncertain about whether her service would be restored in time for work on Monday morning.
“Will I stay with Rogers? How can I? I don’t trust their service,” she said.
Jen Dieleman, a DoorDash driver in London, Ont., said she was unable to work on Friday or Saturday because her Rogers cellphone couldn’t connect to the app that drivers use to pick up and deliver orders. Her service was still spotty on Sunday, she said.
“I’m out trying to work right now, and it’s still glitching and having issues,” Dieleman said, adding that she had missed out on picking up orders due to issues with her cellphone data.
In Whitby, northeast of Toronto, Justine Creagmile and her parents are still waiting for their home phone, internet and cable to resume working — even though service has been restored for their neighbours.
“It’s absolutely frustrating, honestly,” she said. “We’re all connected to the same wiring. How is theirs working and ours isn’t?”
Creagmile said her family has had “absolutely no luck” in trying to troubleshoot their issues with Rogers via phone and social media, and their future as Rogers customers will “depend on what Rogers is going to do to rectify the problem.”
Friday’s outage left businesses across the country unable to process debit card payments, including this coffee shop in Thunder Bay, Ont. (Matt Fratpietro/CBC)
Service resuming but patchy
Other customers told CBC News that their service appeared to be returning on Sunday afternoon, but it remained patchy.
Adriano Burgo said the Wi-Fi at his house in London, Ont., had “slowed down immensely,” while his cellphone calls were dropping intermittently and he was unable to send texts.
He described Rogers’ communication with its customers about the ongoing issues as “very poor,” but he was unsure if he would switch providers.
“My problem is it’s such a monopoly market, especially in London,” he said. “We don’t really have many options when it comes to internet and cable.”
In a statement, TekSavvy vice-president Andy Kaplan-Myrth said thousands of customers were still reporting slow or intermittent internet speeds, or were having difficulty connecting to the internet at all.
The company recommended customers try rebooting their modem and contacting TekSavvy if problems continued.
Ottawa orders meeting with telecom bosses
Industry Minister François-Philippe Champagne is to meet with Rogers CEO Tony Staffieri and other telecom company leaders on Monday “to discuss how important it is to improve the reliability of the networks across Canada,” according to a statement from Champagne’s office.
The statement did not provide any details about which other companies’ executives would be attending the meeting.
Champagne called the outage “unacceptable” and said he had expressed that view directly to Staffieri, his office said.
Have questions about this story? We’re answering as many as we can in the comments.
TORONTO – Restaurant Brands International Inc. reported net income of US$357 million for its third quarter, down from US$364 million in the same quarter last year.
The company, which keeps its books in U.S. dollars, says its profit amounted to 79 cents US per diluted share for the quarter ended Sept. 30 compared with 79 cents US per diluted share a year earlier.
Revenue for the parent company of Tim Hortons, Burger King, Popeyes and Firehouse Subs, totalled US$2.29 billion, up from US$1.84 billion in the same quarter last year.
Consolidated comparable sales were up 0.3 per cent.
On an adjusted basis, Restaurant Brands says it earned 93 cents US per diluted share in its latest quarter, up from an adjusted profit of 90 cents US per diluted share a year earlier.
The average analyst estimate had been for a profit of 95 cents US per share, according to LSEG Data & Analytics.
This report by The Canadian Press was first published Nov. 5, 2024.
ST. JOHN’S, N.L. – Fortis Inc. reported a third-quarter profit of $420 million, up from $394 million in the same quarter last year.
The electric and gas utility says the profit amounted to 85 cents per share for the quarter ended Sept. 30, up from 81 cents per share a year earlier.
Fortis says the increase was driven by rate base growth across its utilities, and strong earnings in Arizona largely reflecting new customer rates at Tucson Electric Power.
Revenue in the quarter totalled $2.77 billion, up from $2.72 billion in the same quarter last year.
On an adjusted basis, Fortis says it earned 85 cents per share in its latest quarter, up from an adjusted profit of 84 cents per share in the third quarter of 2023.
The average analyst estimate had been for a profit of 82 cents per share, according to LSEG Data & Analytics.
This report by The Canadian Press was first published Nov. 5, 2024.
TORONTO – Thomson Reuters reported its third-quarter profit fell compared with a year ago as its revenue rose eight per cent.
The company, which keeps its books in U.S. dollars, says it earned US$301 million or 67 cents US per diluted share for the quarter ended Sept. 30. The result compared with a profit of US$367 million or 80 cents US per diluted share in the same quarter a year earlier.
Revenue for the quarter totalled US$1.72 billion, up from US$1.59 billion a year earlier.
In its outlook, Thomson Reuters says it now expects organic revenue growth of 7.0 per cent for its full year, up from earlier expectations for growth of 6.5 per cent.
On an adjusted basis, Thomson Reuters says it earned 80 cents US per share in its latest quarter, down from an adjusted profit of 82 cents US per share in the same quarter last year.
The average analyst estimate had been for a profit of 76 cents US per share, according to LSEG Data & Analytics.
This report by The Canadian Press was first published Nov. 5, 2024.
