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How tech leaders can better navigate organizational politics

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When you think about people entangled in organizational politics, terms that come to mind include manipulation, self-serving, turf battles, power plays, and hidden agendas. Not terribly uplifting. But Neal Sample, former CIO of Northwestern Mutual, sees it a different way. “I think of a different set of words like influence, diplomacy and collaboration,” he says. “In reality, politics aren’t good or bad. It’s just how things get done in organizations.”

So how should we be more cognizant about office politics versus organizational politics now that the pandemic has shifted the former to the latter? Managers approach it in different ways but for tech leaders, it can be particularly challenging, something Sample calls the physics of IT.

“I think politics is really about getting a positive outcome when there is scarcity,” he says. “That’s what you’re trying to work for. That clinical definition has the idea of advancing one of your ideas, which I think is okay, as long as it lines up with a positive outcome whether it’s for shareholders, customers, clients or patients. Not every idea can’t be implemented, and that’s when politics comes into play. You have different groups with different ideas of what positive outcomes look like, and then it’s navigating those potentially choppy waters especially as an IT professional.”

Sample, whose career also includes roles at Express Groups, American Express, eBay, and Yahoo!, knows that ethically building critical mass of support for an idea you believe in is a textbook description of those who are politically savvy. But equal empathy for dissenting positions goes a long way to achieve beneficial outcomes.

Tech Whisperers podcast’s Dan Roberts recently spoke with Sample about the evolving nuances of organizational politics. Here are some edited excerpts of that conversation. Watch the full video below for more insights.

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On leading equity: I think a lot of the old definitions of politics had to do with the physical space in the office, with relationships, tenure and a notion of favoritism: who had been around before, who had achieved before, who seemed to be in favor versus out of favor. And a lot of that goes away with online equity. But a virtual environment is complex for gathering a diversity of ideas. For example, we remember the first time we saw ourselves in little boxes outside the office in the early editions of Zoom, and there was a certain level of equity associated with it. We all had the same size real estate. On the other hand, people noticed an asymmetry in airtime. Unless you were very intentional about pulling people into a conversation, there was a chance that people who were otherwise shy or part of a marginalized group would be even more shy or more marginalized. It was actually easier to get lost in the conversation. People didn’t talk over each other or sidebar in a way that might have happened in a face-to-face meeting.

On the physics of IT: IT is a unique element of a business. In the notion of resource scarcity, we might want to get something done but then halfway through the year, even with an annual plan, a new idea comes up, or some M&A or a competitive threat emerges and we decide we need to change something. Inside of information technology, sometimes there are these tradeoffs—the physics of IT. You have one particular team that knows a system. They’ve been working on Problem A, and now they’re going to work on Problem B. Or you have a certain amount of capacity and throughput that’s sitting in a data center or in a legacy installation, and you can’t magically grow that by a factor of 10 because of your historical application services. In any way, IT has this notion of physics. There is a limit that happens sometimes with subject matter experts or resources. Other areas don’t have that conundrum. Sometimes you can solve the problem with money, but there are other elements of the workplace that aren’t constrained by the same set of resources, the same physics problems that IT have. Because of that intrinsic scarcity, IT is where the conflict often shows up.

On negotiation: As an IT professional, I’ve spent time learning from the world of business about how to be a good negotiator. One thing that was new to me years ago was the notion of a BATNA—your best alternative to a negotiated agreement. If you find yourself in negotiation, the first thing you have to figure out is what the best alternative is, which tells you what it’s like if you lose. It also tells you what your leverage is with a vendor, let’s say. You have to think about your pricing negotiation. Having that in mind, starting with seeing what it looks like to lose this negotiation, or not end up with the price you want, is incredibly powerful because then instead of talking about it like it’s an all or nothing, it’s really the difference between 100 and 80, but 80 at a lower price. You figure those things out. That is really powerful. What’s also interesting are contracts between IQ and EQ. I think folks used to be happy to be IQ-oriented professionals in technology. And a lot of time, we were thought of as sort of back-office cost control. But that switched to the notion that technology is the product or the experience, or powers the supply chain, is true just about everywhere now. The big difference, from a negotiating perspective, is because of the physics of IT and that tradeoffs happen in technology a lot, you have to be good with your EQ. Not even just dealing with a single partner but somebody who wants something from you. Sometimes, the battleground is two different business divisions or maybe two functions that both want something and suddenly, your job is to now be Switzerland.

On the good fight: We should all be fighting to win for the company, enterprise, organization. But politics is when we have different ideas, when there is scarcity and we can’t do everything. There has to be a tradeoff. If you fight to win, you’re going to set yourself up as an adversary. There’ll be an outcome that’s positive and negative—the classic win-lose. But if you fight to lose, the first thing you do is adopt the opposition idea, philosophy, product or approach—whatever you feel is competing with your proposal or idea. So then you adopt it as your own and spend time figuring out why the other side is right instead of doing research to back up your own position. For example, if you think going to Agile from Waterfall is the right thing to do, spend time trying to figure out why Agile doesn’t work. Then I guarantee two things will happen. You’ll either become more effective and persuasive with your own argumentation because you better understand the alternatives, or you might find yourself changing your mind. And from an office politics perspective, this is one of the best things that can happen for a long-term relationship, coming to a partner with humility. You demonstrate you have empathy and are a good partner because you are willing to compromise.

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Review finds no case for formal probe of Beijing’s activities under elections law

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OTTAWA – The federal agency that investigates election infractions found insufficient evidence to support suggestions Beijing wielded undue influence against the Conservatives in the Vancouver area during the 2021 general election.

The Commissioner of Canada Elections’ recently completed review of the lingering issue was tabled Tuesday at a federal inquiry into foreign interference.

The review focused on the unsuccessful campaign of Conservative candidate Kenny Chiu in the riding of Steveston-Richmond East and the party’s larger efforts in the Vancouver area.

It says the evidence uncovered did not trigger the threshold to initiate a formal investigation under the Canada Elections Act.

Investigators therefore recommended that the review be concluded.

A summary of the review results was shared with the Canadian Security Intelligence Service and the RCMP. The review says both agencies indicated the election commissioner’s findings were consistent with their own understanding of the situation.

During the exercise, the commissioner’s investigators met with Chinese Canadian residents of Chiu’s riding and surrounding ones.

They were told of an extensive network of Chinese Canadian associations, businesses and media organizations that offers the diaspora a lifestyle that mirrors that of China in many ways.

“Further, this diaspora has continuing and extensive commercial, social and familial relations with China,” the review says.

Some interviewees reported that this “has created aspects of a parallel society involving many Chinese Canadians in the Lower Mainland area, which includes concerted support, direction and control by individuals from or involved with China’s Vancouver consulate and the United Front Work Department (UFWD) in China.”

Investigators were also made aware of members of three Chinese Canadian associations, as well as others, who were alleged to have used their positions to influence the choice of Chinese Canadian voters during the 2021 election in a direction favourable to the interests of Beijing, the review says.

These efforts were sparked by elements of the Conservative party’s election platform and by actions and statements by Chiu “that were leveraged to bolster claims that both the platform and Chiu were anti-China and were encouraging anti-Chinese discrimination and racism.”

These messages were amplified through repetition in social media, chat groups and posts, as well as in Chinese in online, print and radio media throughout the Vancouver area.

Upon examination, the messages “were found to not be in contravention” of the Canada Elections Act, says the review, citing the Supreme Court of Canada’s position that the concept of uninhibited speech permeates all truly democratic societies and institutions.

The review says the effectiveness of the anti-Conservative, anti-Chiu campaigns was enhanced by circumstances “unique to the Chinese diaspora and the assertive nature of Chinese government interests.”

It notes the election was prefaced by statements from China’s ambassador to Canada and the Vancouver consul general as well as articles published or broadcast in Beijing-controlled Chinese Canadian media entities.

“According to Chinese Canadian interview subjects, this invoked a widespread fear amongst electors, described as a fear of retributive measures from Chinese authorities should a (Conservative) government be elected.”

This included the possibility that Chinese authorities could interfere with travel to and from China, as well as measures being taken against family members or business interests in China, the review says.

“Several Chinese Canadian interview subjects were of the view that Chinese authorities could exercise such retributive measures, and that this fear was most acute with Chinese Canadian electors from mainland China. One said ‘everybody understands’ the need to only say nice things about China.”

However, no interview subject was willing to name electors who were directly affected by the anti-Tory campaign, nor community leaders who claimed to speak on a voter’s behalf.

Several weeks of public inquiry hearings will focus on the capacity of federal agencies to detect, deter and counter foreign meddling.

In other testimony Tuesday, Conservative MP Garnett Genuis told the inquiry that parliamentarians who were targeted by Chinese hackers could have taken immediate protective steps if they had been informed sooner.

It emerged earlier this year that in 2021 some MPs and senators faced cyberattacks from the hackers because of their involvement with the Inter-Parliamentary Alliance on China, which pushes for accountability from Beijing.

In 2022, U.S. authorities apparently informed the Canadian government of the attacks, and it in turn advised parliamentary IT officials — but not individual MPs.

Genuis, a Canadian co-chair of the inter-parliamentary alliance, told the inquiry Tuesday that it remains mysterious to him why he wasn’t informed about the attacks sooner.

Liberal MP John McKay, also a Canadian co-chair of the alliance, said there should be a clear protocol for advising parliamentarians of cyberthreats.

This report by The Canadian Press was first published Sept. 17, 2024.

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NDP beat Conservatives in federal byelection in Winnipeg

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WINNIPEG – The federal New Democrats have kept a longtime stronghold in the Elmwood-Transcona riding in Winnipeg.

The NDP’s Leila Dance won a close battle over Conservative candidate Colin Reynolds, and says the community has spoken in favour of priorities such as health care and the cost of living.

Elmwood-Transcona has elected a New Democrat in every election except one since the riding was formed in 1988.

The seat became open after three-term member of Parliament Daniel Blaikie resigned in March to take a job with the Manitoba government.

A political analyst the NDP is likely relieved to have kept the seat in what has been one of their strongest urban areas.

Christopher Adams, an adjunct professor of political studies at the University of Manitoba, says NDP Leader Jagmeet Singh worked hard to keep the seat in a tight race.

“He made a number of visits to Winnipeg, so if they had lost this riding it would have been disastrous for the NDP,” Adams said.

The strong Conservative showing should put wind in that party’s sails, Adams added, as their percentage of the popular vote in Elmwood-Transcona jumped sharply from the 2021 election.

“Even though the Conservatives lost this (byelection), they should walk away from it feeling pretty good.”

Dance told reporters Monday night she wants to focus on issues such as the cost of living while working in Ottawa.

“We used to be able to buy a cart of groceries for a hundred dollars and now it’s two small bags. That is something that will affect everyone in this riding,” Dance said.

Liberal candidate Ian MacIntyre placed a distant third,

This report by The Canadian Press was first published Sept. 16, 2024

The Canadian Press. All rights reserved.

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Trudeau says ‘all sorts of reflections’ for Liberals after loss of second stronghold

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OTTAWA – Prime Minister Justin Trudeau say the Liberals have “all sorts of reflections” to make after losing a second stronghold in a byelection in Montreal Monday night.

His comments come as the Liberal cabinet gathers for its first regularly scheduled meeting of the fall sitting of Parliament, which began Monday.

Trudeau’s Liberals were hopeful they could retain the Montreal riding of LaSalle—Émard—Verdun, but those hopes were dashed after the Bloc Québécois won it in an extremely tight three-way race with the NDP.

Louis-Philippe Sauvé, an administrator at the Institute for Research in Contemporary Economics, beat Liberal candidate Laura Palestini by less than 250 votes. The NDP finished about 600 votes back of the winner.

It is the second time in three months that Trudeau’s party lost a stronghold in a byelection. In June, the Conservatives defeated the Liberals narrowly in Toronto-St. Paul’s.

The Liberals won every seat in Toronto and almost every seat on the Island of Montreal in the last election, and losing a seat in both places has laid bare just how low the party has fallen in the polls.

“Obviously, it would have been nicer to be able to win and hold (the Montreal riding), but there’s more work to do and we’re going to stay focused on doing it,” Trudeau told reporters ahead of this morning’s cabinet meeting.

When asked what went wrong for his party, Trudeau responded “I think there’s all sorts of reflections to take on that.”

In French, he would not say if this result puts his leadership in question, instead saying his team has lots of work to do.

Bloc leader Yves-François Blanchet will hold a press conference this morning, but has already said the results are significant for his party.

“The victory is historic and all of Quebec will speak with a stronger voice in Ottawa,” Blanchet wrote on X, shortly after the winner was declared.

NDP Leader Jagmeet Singh and his party had hoped to ride to a win in Montreal on the popularity of their candidate, city councillor Craig Sauvé, and use it to further their goal of replacing the Liberals as the chief alternative to the Conservatives.

The NDP did hold on to a seat in Winnipeg in a tight race with the Conservatives, but the results in Elmwood-Transcona Monday were far tighter than in the last several elections. NDP candidate Leila Dance defeated Conservative Colin Reynolds by about 1,200 votes.

Singh called it a “big victory.”

“Our movement is growing — and we’re going to keep working for Canadians and building that movement to stop Conservative cuts before they start,” he said on social media.

“Big corporations have had their governments. It’s the people’s time.”

New Democrats recently pulled out of their political pact with the government in a bid to distance themselves from the Liberals, making the prospects of a snap election far more likely.

Trudeau attempted to calm his caucus at their fall retreat in Nanaimo, B.C, last week, and brought former Bank of Canada governor Mark Carney on as an economic adviser in a bid to shore up some credibility with voters.

The latest byelection loss will put more pressure on him as leader, with many polls suggesting voter anger is more directed at Trudeau himself than at Liberal policies.

This report by The Canadian Press was first published Sept. 17, 2024.

The Canadian Press. All rights reserved.

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