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Linus Tech Tips Pausing Videos After Massive Controversy

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Linus Tech Tips has become ground zero for accusations of conflicts of interest, sloppy testing, and rushing out too much content too quickly to feed its ever-rising ambitions. Now, the media empire valued at over $100 million is on pause for a week as it revaluates its internal practices.

Linus Tech Tips is a YouTube channel turned media company that covers PC gaming and the larger world of tech, marrying strong opinions with the vibe of a bunch of gadget nerds just messing around together. Think Mythbusters for whether the latest off-the-shelf rig can play Cyberpunk 2077 on max settings.

Its problems started at the end of July. A Linus Tech Tips employee said in a video tour of its offices and testing labs that one of the things that sets it apart from other content creators in the space like Gamers Nexus and Hardware Unboxed is that Linus Tech Tips tests everything from scratch each time it gathers data for a new video.

“If you have to tell everyone how good your testing is, in my 20+ years of experience that generally means your testing isn’t very good,” Hardware Unboxed shot back in a tweet a few days later.

Gamers Nexus also ended up responding in a nearly 45-minute video posted on August 14 detailing a series of shortcomings that went beyond just the testing. Instead, it called into question a larger lapse in quality and accuracy as the umbrella company Linus Media Group has ramped up production to release dozens of videos and weekly podcast episodes to fuel the algorithmic content machine. In doing so, Gamers Nexus broke the dam on a much larger debate around ethical responsibility and online content creation sustainability and unleashed warring camps of fans between the rival tech testing YouTube channels.

The Gamers Nexus video prompted a written response by Linus Sebastian, the company’s co-founder and current chief vision officer, which prompted a rebuttal by Gamers Nexus in a second video. That then led Linus Tech Tips to release its own 22-minute YouTube apology video in which several high-ranking employees and executives promised to do better while reading from teleprompters.

“Effective immediately, all YouTube video production is on pause and our teams are going to be spending this entire next week focusing on long term workflow changes to make our content better in a lasting way,” Chief Financial Officer Yvonne Ho said in the video. She and others promised to use that time to overhaul the company’s guidelines and best practices to prevent future mistakes.

Flaws exposed by Gamers Nexus

In its original video, Gamers Nexus showcased a litany of errors in some of Linus Tech Tips’ testing data. Sometimes the mistakes were corrected after the fact with onscreen asterisks or updates pinned in the comments sections, but the videos were never edited and re-uploaded. In other cases, user error or confusion led to outcomes that didn’t fairly represent the product being reviewed. The biggest example was a now infamous build test of a copper pipe water cooler prototype made by Billet Labs. In a video describing it as an overpriced waste, Sebastian mounted the cooler to a GPU it wasn’t correctly fitted for and then blasted the poor performance. When criticized, he later defended himself on a podcast episode, saying it wasn’t worth the hundreds of dollars in employee time to re-test it.

Things got even messier when Gamers Nexus alleged that Linus Tech Tips then sold the prototype rather than giving it back to Billet Labs so it could be sent out to other reviewers. Sebastian clarified later that it had not been sold, but rather auctioned off for charity during an Extra Life fundraiser for the Children’s Miracle Network Hospitals. Linus Tech Tips ultimately promised to reimburse Billet Labs the cost despite originally agreeing to send the entire test unit back.

The broader takeaway from the Gamers Nexus video was that Linus Tech Tips was cutting corners to pump out more and more reviews and test videos, and then getting defensive and obfuscating the truth when called out. Everyone makes mistakes, but it was the YouTube channel’s seeming rush to move past them and treat them like the price of growth that raised red flags. An edited roundup of staff comments showed many saying they wish they had more time with each new video they were producing.

At least one former staffer has now alleged that the workload and behavior of managers at the company led her mental health to crater. YouTuber Madison Reeve, who worked as a social media coordinator at Linus Tech Tips in 2021, posted a long Twitter thread on August 16 that painted a picture of a difficult and belittling work environment that included instances of alleged sexual harassment.

“My time at this company brought my mental health to an all time low,” she wrote. “You could talk to anyone who was around me during my employment and they would confirm it. I would not have recommended anyone I knew to work there, especially with my experiences as a woman in the office.”

Reeve and Linus Tech Tips did not immediately respond to requests for comment.

“I wasn’t built for this, and I’m tired,” Sebastian said in a June video announcing he was stepping down from the CEO role. “Like ‘really can’t do this anymore’ tired. And if I try to drag myself through another ten years of business administration I know I’m gonna destroy myself, and probably end up killing the company and the community that I love so much in the process.”

That role now belongs to Terren Tong, a former Corsair Gaming marketing director. Tong bookended the Linus Tech Tips apology video by talking about his and the rest of the staff’s responsibility for maintaining quality checks and making sure sponsors don’t interfere in content. What neither he, nor anyone else in the video really addressed, was whether Linus Tech Tips can continue growing at the current pace, or whether trying to keep scaling up on YouTube and other platforms is the ultimate source of the recent sloppiness.

“We’re still fucking up a lot and we need to own that fix it and move on, not be defensive and shirk blame,” Chief Technology Officer Luke Lafreniere said during the apology video. For his part, Sebastian now agrees his refusal to retest the Billet Labs monoblock cooler was a mistake. “I owe you guys better and I’m sorry,” he said.

Update 8/16/2023 1:11 p.m. ET: Clarifeid in the first paragraph that production has been halted for a week.

Correction 8/16/2023 1:19 p.m. ET: Clarified weekly video count described in the fifth paragraph belongs to Linus Media Group as a whole and updated to reflect only one weekly podcast is produced.

 

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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