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Limited GO train service running after signal problem disruption, delays still expected

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A GO Transit train sits parked at the Niagara Falls Train Station, Friday, August 26, 2022.
All GO and UP trains are currently impacted by a CN rail outage, the transit agency says. (Tara Walton/The Canadian Press)

GO Transit train service has begun to resume after being halted Tuesday due to a network-wide system failure, but riders should continue to expect delays, Metrolinx says.

The provincial transit agency says the problem was tied to a network-wide Canadian National Railway (CN) system failure affecting all rail corridors.

“As we work with our rail partner to resume regular rail service tonight, we have modified the schedule and are running trains approximately every half hour. Further delays and modifications are expected,” GO Transit said in a post on X, formerly Twitter.

For outbound trains from Union Station on Tuesday night, Metrolinx pointed people to GO Transit’s website. For customers travelling into Union Station, service will be less frequent but should be between 30 to 60 minutes.

Earlier, Metrolinx said: “Trains are very busy, so please consider travel alternatives or travelling later this evening if possible.”

A Metrolinx worker speaking with passengers at Union Station.
Metrolinx agents field questions from people at Union Station Tuesday after a CN network outage left GO Trains unable to operate. (Patrick Morrell/CBC)

UP Express also said its train service has been “modified” because of the CN system failure. It said it would provide updates once it returns to regular service.

“UP Express trains are running every 30 minutes. We thank you for your patience,” the service said on X.

CN apologizes, will review incident

CN’s website also appeared to be offline for a period Tuesday afternoon, but was running again by 4 p.m. In a statement late Tuesday, CN said its internet connectivity has been restored.

“CN would like to apologize for the impact caused by this outage. While there continues to be no indication of a cyber security issue, the cause of the outage remains under investigation,” the company said.

“During the outage, CN worked with GO to temporarily take over their train dispatching responsibilities,” the company said in the statement.

“This allowed for the partial resumption of GO and VIA services. GO Transit has now resumed dispatching their lines and they are working to resume their normal movements. CN will be working with GO to review the incident and put in place processes to avoid further disruptions.”

CN said its customer service portal is working and its own trains did not experience any delays. No data was affected, it said.

Earlier, CN said GO trains, Via trains in and out of Union station, both of which require an internet connection to CN’s services, were affected. EXO trains out of Montreal and Amtrak Trains were not affected.

Via Rail said in its own post on X that trains entering or leaving Union Station will experience delays, and asked passengers to visit its website for updates on their trips.

Passenger’s trip took 3 hours longer than expected

Aarij Anwer, a Muslim chaplain at Western University, said he and a friend got stuck twice while taking a Via train from London to Toronto on Tuesday — once in Oakville and then again in the Humber Bay Park East area in Toronto’s west end.

The train left London at about 10:50 a.m. and was meant to arrive at Union station at 1:10 p.m. By the time it arrived, it was 4:20 p.m. — taking more than three hours longer than scheduled, he said.

As a result of the delays, the two missed meetings with Ontario MPPs and Premier Doug Ford.

“There are worse places to be stuck five hours. But we’d also rather get to our destination and go about our day,” Anwer said in an interview on the train.

Aarij Anwer
Aarij Anwer, a Muslim chaplain at Western University, says his Via Rail trip from London to Toronto took much longer than expected on Tuesday. (CBC)

Via Rail provided customers with water and snacks and issued generic announcements about the delays, he said. The train was also not at capacity, which meant it was comfortable but still frustrating, he added.

“I guess it could have been worse but also not what we expected,” he said.

Anwer said he hoped he and his friend could still make an evening dinner and mixer in Toronto.

Shutdown led to surge pricing on ride-hailing apps

The railway shutdown also appeared to lead to surge pricing on ride-hailing apps like Uber Tuesday afternoon, as demand for alternate routes grew.

The TTC said it was working to add extra subway service on Lines 1 and 2 to help with the afternoon rush.

“We expect heavier-than-normal passenger loads and would advise customers to plan ahead in the event this issue persists,” it said in a statement.

Pearson airport issued a statement Tuesday afternoon, saying it is “closely monitoring” the situation.

“There is currently no impact to our operations, but passengers may need to find an alternative way to get to the airport,” the statement reads.

Yogesh Dahiya, a student, said the shutdown disrupted his schedule. Speaking to CBC News Tuesday afternoon, he said he had been waiting for an hour and half for a train at Bloor GO station and planned to wait another 15 minutes before taking an alternate route on the TTC.

“Being a student, I have to do a lot of work at home,” he said. “It’s all about time.”

Dahiya said he works a part-time job and that managing his time between school, work and home is essential.

Transportation systems should be well prepared for delays and ensure customers have the information they need to plan different ways home.

“It’s very, very difficult for us,” he said.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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