adplus-dvertising
Connect with us

Business

YVR, Flair called out for accessibility failures

Published

 on

A Nanaimo woman is calling upon YVR and Flair Airlines to improve their treatment of people with disabilities after a disappointing experience.

Angela Taylor, 74, has a prosthetic leg and uses crutches to walk short distances. Taylor says when she landed at the Vancouver International Airport on Friday after a trip to Puerto Valarta, she was left in a wheelchair at her arrival gate with no help from airline or YVR airport staff.

Taylor says she felt abandoned, helpless and disrespected.

“I would like to see disabled people respected,” she said. “This is not a way to treat people.”

Angela Taylor says she felt abandoned by YVR and Flair Airlines after no one showed up to help escort her from her plane to her luggage. (CityNews Image)

Taylor says prior to her flight on Friday she requested her airline provide her with mobility assistance from the arrival gate to customs. She says when she arrived at YVR, the airline told her a driver would be coming to pick her up. But she says after waiting almost an hour, no one showed up.

“It was getting close to midnight and I had to go. So I started walking and never saw anybody,” Taylor said. “None of the people movers were working, it was a very long long way.”

Taylor says after her experience, she would like both Flair airlines and YVR airport to have better services for people with disabilities. She adds the walk from the gate to customs and luggage pick up was very painful for her.

“That whole distance was darkened and it was an empty space,” she said. “I felt vulnerable and abandoned.”

CityNews reached out to YVR for a response to Taylor’s concerns, but the airport says it’s unable to give a complete response until Tuesday.

“It is deeply concerning to learn about the challenges faced by this traveller while navigating our airport,” it said. “We take concerns like this extremely seriously and are actively working to identify the root cause of this service gap.”

Taylor says someone at the airport told her each airline is responsible for its own wheelchair passengers.

“Flair obviously dropped the ball, but there was no safety net. There was no one for me to call,” she said.

In statement to CityNews, Flair says it will be working to rectify this situation promptly.

“We understand Ms. Taylor’s experience did not meet our usual standards, and we are very sorry for that. We are currently investigating the specifics to better understand the events that transpired,” the airline said.

A Flair spokesperson says the airline’s customer service team will be reaching out to Taylor directly.

Angela Taylor says she felt abandoned by YVR and Flair Airlines after no one showed up to help escort her from her plane to her luggage.
Angela Taylor says she felt abandoned by YVR and Flair Airlines after no one showed up to help escort her from her plane to her luggage. (CityNews Image)

Taylor says having to walk through the airport was uncomfortable, as she has very limited walking capacity with her crutches.

“I was run over by a car in 1966, so I’m an above knee amputee,” she said. “During the accident, my back was crushed. I did a backward roll underneath the car.”

Taylor says she would like to see YVR offer more services improve its accessibility due to the airport’s vast size.

 

728x90x4

Source link

Continue Reading

Business

Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

Published

 on

 

TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

___

Yuri Kageyama is on X:

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

Published

 on

 

Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

Published

 on

 

TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Trending