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Economy

AN OPEN LETTER: This Holiday Season Be Nice to Hospitality Workers

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Dear consumers,

The holiday season is upon us. Therefore, sadly predictable, even with hyperinflation and an uncertain economy, our Western consumerism has begun its annual shift into high gear, resulting in our interacting with front-line hospitality workers (retail sales associates, baristas, restaurant servers) more than usual.

You can tell a lot about someone by how they treat the person serving them; hence, the value of kindness cannot be overstated.

Throughout December and to support extended Boxing Week sales, well into January, hospitality workers will be working long hours, often eating on their feet or in the stockroom, missing out on festivities with friends and family and exhausting themselves. Crippling staffing shortages, coupled with stock shortages, have created stressful retail and eating establishment environments for both employees and customers.

God forbid Barbie Dreamhouse is not in stock, the barista added the wrong flavoured syrup to your coffee, the Subway counter clerk forgot to swap your salad for chips, or you asked for no ice, and your drink came with ice.

Breathe! You have food, a roof over your head, work to go to, and a sense of safety, as opposed to the millions worldwide who currently live in unimaginable poverty or, through no fault of their own, find themselves living in a war zone.

Humans, especially in stressful, busy work environments, are bound to make mistakes. You gain nothing by not treating the person serving you with the respect they deserve other than adding stress to an already stressful situation and, as I have often seen, making a public scene because your Kansas City Striploin was done, according to you, medium-well, not well-done as you asked for.

As much as everyone bemoans the economy and how hard it is to make “ends meet” (READ: “I have to rethink my wants.”) our society has somehow evolved to where consumers have the privilege of prioritizing getting stressed over a toy, not being in stock, over putting food on the table.

I assure you that the person serving you did not purposefully run out of stock or intentionally make whatever mistake you are upset over. Do not take it personally—it is not the end of the world. As an understanding and empathetic human being, which I hope we all are, give the person the benefit of the doubt and politely point out the mistake… or better yet, let it go! (The salad is better for you.)

Now is the ideal time to put aside our 1st world privileges. If the person serving makes a mistake, which I repeat was unintentional, be understanding, nice, and forgiving. Remember, especially when dining out, that the person serving you is working hard, while juggling factors out of their control (e.g., the chef called in sick, an item is out of stock, the cappuccino machine is broken), trying to make your experience as pleasant as possible.

Who is not angry about today’s prices? When making purchases that your cashier ringing them up likely cannot afford, be nice! Hospitality workers have no control over prices. If something is expensive, rethink if you really need to make the purchase and why you are making it. Is it to impress? To look rich? An attempt to buy acceptance or love?

Evaluating your reasons for making a purchase is much more financially savvy than berating a sales associate that the Jordan Retro 7 sneakers you want to gift to your nephew in Regina, whom you have not spoken to in three years, but you want your brother to perceive you as “financially successful,” cost $245.

The sales associate or your server did not set the price. How you spend your money, what you are willing to pay, is entirely on you, not the person serving you. If you are angry at how much something costs, be angry at yourself for believing you “must have it.”

Hospitality workers are people with real feelings. Shouting at a McDonald’s counter server, which I had seen on several occasions because they gave you sweet and sour dipping sauce when you asked for barbecue, will likely result in that person going in the back to cry. Was it worth making someone earning minimum wage feel bad for making an unintentional mistake over dipping sauce?

The holidays are about celebrating the values that bind us and coming together. Despite all our self-identifying differences and how the media and politicians go to great lengths to create divisiveness, I like to think we can all agree, even though we do not always act accordingly—everyone is allowed a few bad days—that being nice to each other is a critical part of our social contract. Is not the heart of humanity human kindness? Smiling costs nothing. Saying “Please” and “Thank you” costs nothing. It costs nothing to treat bar, retail, and restaurant staff with patience.

There is no better place to start than with hospitality workers to live by the simple golden rule: “Treat others as you would like to be treated,” not just during the holiday season but throughout the year.

As I mentioned initially, how you treat the person serving you tells a lot about you.

______________________________________________________________

 

Nick Kossovan, a self-described connoisseur of human psychology, writes about what’s on his mind from Toronto. You can follow Nick on X/Twitter and Instagram @NKossovan.

 

Economy

B.C.’s debt and deficit forecast to rise as the provincial election nears

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VICTORIA – British Columbia is forecasting a record budget deficit and a rising debt of almost $129 billion less than two weeks before the start of a provincial election campaign where economic stability and future progress are expected to be major issues.

Finance Minister Katrine Conroy, who has announced her retirement and will not seek re-election in the Oct. 19 vote, said Tuesday her final budget update as minister predicts a deficit of $8.9 billion, up $1.1 billion from a forecast she made earlier this year.

Conroy said she acknowledges “challenges” facing B.C., including three consecutive deficit budgets, but expected improved economic growth where the province will start to “turn a corner.”

The $8.9 billion deficit forecast for 2024-2025 is followed by annual deficit projections of $6.7 billion and $6.1 billion in 2026-2027, Conroy said at a news conference outlining the government’s first quarterly financial update.

Conroy said lower corporate income tax and natural resource revenues and the increased cost of fighting wildfires have had some of the largest impacts on the budget.

“I want to acknowledge the economic uncertainties,” she said. “While global inflation is showing signs of easing and we’ve seen cuts to the Bank of Canada interest rates, we know that the challenges are not over.”

Conroy said wildfire response costs are expected to total $886 million this year, more than $650 million higher than originally forecast.

Corporate income tax revenue is forecast to be $638 million lower as a result of federal government updates and natural resource revenues are down $299 million due to lower prices for natural gas, lumber and electricity, she said.

Debt-servicing costs are also forecast to be $344 million higher due to the larger debt balance, the current interest rate and accelerated borrowing to ensure services and capital projects are maintained through the province’s election period, said Conroy.

B.C.’s economic growth is expected to strengthen over the next three years, but the timing of a return to a balanced budget will fall to another minister, said Conroy, who was addressing what likely would be her last news conference as Minister of Finance.

The election is expected to be called on Sept. 21, with the vote set for Oct. 19.

“While we are a strong province, people are facing challenges,” she said. “We have never shied away from taking those challenges head on, because we want to keep British Columbians secure and help them build good lives now and for the long term. With the investments we’re making and the actions we’re taking to support people and build a stronger economy, we’ve started to turn a corner.”

Premier David Eby said before the fiscal forecast was released Tuesday that the New Democrat government remains committed to providing services and supports for people in British Columbia and cuts are not on his agenda.

Eby said people have been hurt by high interest costs and the province is facing budget pressures connected to low resource prices, high wildfire costs and struggling global economies.

The premier said that now is not the time to reduce supports and services for people.

Last month’s year-end report for the 2023-2024 budget saw the province post a budget deficit of $5.035 billion, down from the previous forecast of $5.9 billion.

Eby said he expects government financial priorities to become a major issue during the upcoming election, with the NDP pledging to continue to fund services and the B.C. Conservatives looking to make cuts.

This report by The Canadian Press was first published Sept. 10, 2024.

Note to readers: This is a corrected story. A previous version said the debt would be going up to more than $129 billion. In fact, it will be almost $129 billion.

The Canadian Press. All rights reserved.

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Economy

Mark Carney mum on carbon-tax advice, future in politics at Liberal retreat

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NANAIMO, B.C. – Former Bank of Canada governor Mark Carney says he’ll be advising the Liberal party to flip some the challenges posed by an increasingly divided and dangerous world into an economic opportunity for Canada.

But he won’t say what his specific advice will be on economic issues that are politically divisive in Canada, like the carbon tax.

He presented his vision for the Liberals’ economic policy at the party’s caucus retreat in Nanaimo, B.C. today, after he agreed to help the party prepare for the next election as chair of a Liberal task force on economic growth.

Carney has been touted as a possible leadership contender to replace Justin Trudeau, who has said he has tried to coax Carney into politics for years.

Carney says if the prime minister asks him to do something he will do it to the best of his ability, but won’t elaborate on whether the new adviser role could lead to him adding his name to a ballot in the next election.

Finance Minister Chrystia Freeland says she has been taking advice from Carney for years, and that his new position won’t infringe on her role.

This report by The Canadian Press was first published Sept. 10, 2024.

The Canadian Press. All rights reserved.

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Economy

Nova Scotia bill would kick-start offshore wind industry without approval from Ottawa

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HALIFAX – The Nova Scotia government has introduced a bill that would kick-start the province’s offshore wind industry without federal approval.

Natural Resources Minister Tory Rushton says amendments within a new omnibus bill introduced today will help ensure Nova Scotia meets its goal of launching a first call for offshore wind bids next year.

The province wants to offer project licences by 2030 to develop a total of five gigawatts of power from offshore wind.

Rushton says normally the province would wait for the federal government to adopt legislation establishing a wind industry off Canada’s East Coast, but that process has been “progressing slowly.”

Federal legislation that would enable the development of offshore wind farms in Nova Scotia and Newfoundland and Labrador has passed through the first and second reading in the Senate, and is currently under consideration in committee.

Rushton says the Nova Scotia bill mirrors the federal legislation and would prevent the province’s offshore wind industry from being held up in Ottawa.

This report by The Canadian Press was first published Sept. 10, 2024.

The Canadian Press. All rights reserved.

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