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Ottawa couple out $13k after scammer posing as TD Bank steals credit card info

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An Ottawa couple is reeling after a scam phone call from who they thought was a representative from TD Bank cost them $13,000.

Janel Nguyen and her partner Evan Dudley say that what seemed like an ordinary phone call from the bank’s fraud department turned out to be a scammer trying to gain access to their identity and credit card information.

“They knew my name, obviously my phone number, my address, a bunch of different information that looked like it was within my banking details,” Nguyen said.

“They basically told me that there was fraudulent charges on my credit card and they wanted to make sure it was me.”

After a series of back and forth, the scammers said they were going to send her a security pin to allow them to lock the card and start a fraud case. All of this led to the scammers getting into her credit card account online and issuing cash advances until the card was maxed out.

Within thirty minutes, they realized what had been done and rushed to the bank to confirm and stop the transactions.

By this point Janel realized that her entire life savings were gone. She had been saving for three years in anticipation of a six-month trip around the world, her lifelong dream.

“In the blink of an eye – it’s all gone,” said Dudley.

The complications only soared when the bank told them the fraudulent transactions were not their responsibility, and the couple were on the hook for paying back the stolen money. The couple filed a police report and were told it is unlikely they would ever get the money back.

The bank also continues to charge the couple interest on the fraudulent charges.

“It just felt like we didn’t find any support when we got to the bank. We didn’t get the help we thought we were going to get,” Dudley said.

TD Bank said in a statement to CTV News that they use “numerous security controls” to protect their clients and denied fault in this instance.

“Our security protocols and systems include technology that help us identify suspicious transactions quickly to protect our customers falling victim to financial harm,” the bank said.

“We strongly encourage your readers and our customers to stay vigilant when it comes to suspicious or unauthorized activity on their accounts.”

More than 41,000 Canadians were victims of fraud last year, costing them over $554 million, according to the Canadian Anti-Fraud Centre.

Adrianus Warmenhoven, a security expert with NordVPN, says personal information used by scammers to fool victims is more accessible than ever.

“There’s a bigger picture that anybody has of you than people would normally assume to be online,” he said.

“This consists of all these pieces of data, so if I can recreate this data, I simply am you, there is no difference any more. People do not understand they need to protect this digital persona, this digital part of them because if I can recreate it, I can do everything you can. ”

He says banks should have an increased responsibility to their customers, as advancements in artificial intelligence and deep faking technology make fraud easier and more scalable than ever.

“I think they have a responsibility to mitigate these scamming possibilities that they help create as well,” he said.

“They need to take a hard look and maybe reinvent some of the transactional procedures again.”

The Ottawa couple are hoping that banks implement technology that can flag suspicious transactions faster and are warning others of the danger.

“Just hang up the phone and call your own bank back, there’s no point in trusting anyone over the phone these days honestly,” Nguyen said.

–With files from Colton Praill, CTV News

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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