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Government of Canada responds to the Report of the Auditor General of Canada on ArriveCAN – Canada.ca

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Ottawa, February 12, 2024

Canada Border Services Agency / Public Services and Procurement Canada / Public Health Agency of Canada

The Government of Canada issued a statement today following the release of the Auditor General’s performance audit on ArriveCAN:

“We thank the Auditor General of Canada, Karen Hogan, and her team for their work and welcome the recommendations laid out in today’s report. Together with the recent review done by the Procurement Ombud, this report has identified unacceptable gaps in management processes, roles and controls that the Canada Border Services Agency (CBSA), Public Services and Procurement Canada (PSPC) and the Public Health Agency of Canada (PHAC) take seriously.

Some recommendations in the report have already been implemented and the CBSA will take further action to ensure management practices are aligned with policies and processes to maintain the confidence of Canadians.

Some of the actions taken and planned by the CBSA as part of its procurement improvement plan include:

  • creating an Executive Procurement Review Committee to approve contracts and task authorizations, which is already providing additional oversight on all contracting activities, focusing on delivering value for money;
  • requiring employees to disclose all interactions with potential vendors; and
  • increasing CBSA’s procurement group’s capacity to oversee all procurement activities and establish a centre of expertise to help employees fully understand their obligations and authorities.

In addition, PSPC will continue to strengthen all aspects of the federal procurement regime and will use the findings from this report to improve the way the Government of Canada does business with its suppliers. PSPC has already taken a number of steps, including implementing new measures to ensure that tasks and deliverables are clearly defined in professional services contracts, and updating the policy and guidance documentation used by procurement officials to ensure consistency.

PHAC is taking action to strengthen its preparedness for future public health emergencies, including through adapting tools to increase efficiency, strengthening emergency management and planning capacity, and putting in place contingency arrangements with key partners and stakeholders. PHAC will also update its guidance for interactions with potential contractors and ensure that the reinforced documentation process is compliant with the Treasury Board Directive.

The app was built during an extraordinary time and on an emergency basis. ArriveCAN data was an integral part of Canada’s monitoring program for the early detection and identification of new COVID-19 variants of concern, and critical to the federal government’s ability to monitor, assess, and respond to COVID-19 as it evolved. The CBSA was working as quickly as possible to replace a paper process that was not meeting public health needs and was also impacting the border with significant wait times that disrupted the essential flow of people and goods. The Auditor General recognized in her report that the Government improved the speed and quality of information collected at the border by using the app rather than the paper-based form.

Travellers saved significant time by using the app – about five minutes each time they crossed the border, saving hours of wait times. It was an effective and necessary tool to collect mandatory health information while facilitating travel and trade. Beyond the context of the COVID-19 pandemic, the app remains available today for travellers who want to make their customs declarations in advance and save time at the border.

Despite these circumstances, we recognize that the gaps found by the Auditor General are unacceptable and we are taking steps to ensure all government departments are better positioned to undertake projects of this nature in the future.”

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RCMP investigating after three found dead in Lloydminster, Sask.

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LLOYDMINSTER, SASK. – RCMP are investigating the deaths of three people in Lloydminster, Sask.

They said in a news release Thursday that there is no risk to the public.

On Wednesday evening, they said there was a heavy police presence around 50th Street and 47th Avenue as officers investigated an “unfolding incident.”

Mounties have not said how the people died, their ages or their genders.

Multiple media reports from the scene show yellow police tape blocking off a home, as well as an adjacent road and alleyway.

The city of Lloydminster straddles the Alberta-Saskatchewan border.

Mounties said the three people were found on the Saskatchewan side of the city, but that the Alberta RCMP are investigating.

This report by The Canadian Press was first published on Sept. 12, 2024.

Note to readers: This is a corrected story; An earlier version said the three deceased were found on the Alberta side of Lloydminster.

The Canadian Press. All rights reserved.



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Three injured in Kingston, Ont., assault, police negotiating suspect’s surrender

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KINGSTON, Ont. – Police in Kingston, Ont., say three people have been sent to hospital with life-threatening injuries after a violent daytime assault.

Kingston police say officers have surrounded a suspect and were trying to negotiate his surrender as of 1 p.m.

Spokesperson Const. Anthony Colangeli says police received reports that the suspect may have been wielding an edged or blunt weapon, possibly both.

Colangeli says officers were called to the Integrated Care Hub around 10:40 a.m. after a report of a serious assault.

He says the three victims were all assaulted “in the vicinity,” of the drop-in health centre, not inside.

Police have closed Montreal Street between Railway Street and Hickson Avenue.

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.



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Government intervention in Air Canada talks a threat to competition: Transat CEO

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Demands for government intervention in Air Canada labour talks could negatively affect airline competition in Canada, the CEO of travel company Transat AT Inc. said.

“The extension of such an extraordinary intervention to Air Canada would be an undeniable competitive advantage to the detriment of other Canadian airlines,” Annick Guérard told analysts on an earnings conference call on Thursday.

“The time and urgency is now. It is time to restore healthy competition in Canada,” she added.

Air Canada has asked the federal government to be ready to intervene and request arbitration as early as this weekend to avoid disruptions.

Comments on the potential Air Canada pilot strike or lock out came as Transat reported third-quarter financial results.

Guérard recalled Transat’s labour negotiations with its flight attendants earlier this year, which the company said it handled without asking for government intervention.

The airline’s 2,100 flight attendants voted 99 per cent in favour of a strike mandate and twice rejected tentative deals before approving a new collective agreement in late February.

As the collective agreement for Air Transat pilots ends in June next year, Guérard anticipates similar pressure to increase overall wages as seen in Air Canada’s negotiations, but reckons it will come out “as a win, win, win deal.”

“The pilots are preparing on their side, we are preparing on our side and we’re confident that we’re going to come up with a reasonable deal,” she told analysts when asked about the upcoming negotiations.

The parent company of Air Transat reported it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31. The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

It attributed reduced revenues to lower airline unit revenues, competition, industry-wide overcapacity and economic uncertainty.

Air Transat is also among the airlines facing challenges related to the recall of Pratt & Whitney turbofan jet engines for inspection and repair.

The recall has so far grounded six aircraft, Guérard said on the call.

“We have agreed to financial compensation for grounded aircraft during the 2023-2024 period,” she said. “Alongside this financial compensation, Pratt & Whitney will provide us with two additional spare engines, which we intend to monetize through a sell and lease back transaction.”

Looking ahead, the CEO said she expects consumer demand to remain somewhat uncertain amid high interest rates.

“We are currently seeing ongoing pricing pressure extending into the winter season,” she added. Air Transat is not planning on adding additional aircraft next year but anticipates stability.

“(2025) for us will be much more stable than 2024 in terms of fleet movements and operation, and this will definitely have a positive effect on cost and customer satisfaction as well,” the CEO told analysts.

“We are more and more moving away from all the disruption that we had to go through early in 2024,” she added.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.



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