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COVID-19 may delay plastics ban, airline customers struggle over refunds: CBC's Marketplace cheat sheet – CBC.ca

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Miss something this week? Don’t panic. CBC’s Marketplace rounds up the consumer and health news you need.

Want this in your inbox? Get the Marketplace newsletter every Friday.

Cancelled flight? You might have a hard time getting a credit card chargeback

Thousands of flights were cancelled due to the coronavirus outbreak. Some Canadians who sought refunds through a chargeback from their credit card company said they were discouraged from filing a claim. (Firdia Lisnawati/The Associated Press)

Many consumers aren’t happy that they’re only receiving credits for future travel instead of refunds from major Canadian airlines. While some industry experts have suggested a credit card chargeback might be the answer, several credit card holders told Marketplace they’ve been met with resistance.

In some cases, they’ve been warned that their airline credit could be cancelled if they proceeded with a chargeback request. Read more.

Single-use plastics ban likely to be delayed by pandemic

Canada had originally planned to ban single-use plastics in 2021. Environment Minister Jonathan Wilkinson said the intention to move on a plastics ban remains but said he can’t say when it will be implemented. (Michael Wilson/CBC)

It’s looking increasingly likely that efforts to fight COVID-19 will slow down the federal government’s efforts to take action to meet environmental goals, including a promised single-use plastics ban by 2021.

Federal Environment Minister Jonathan Wilkinson says the government still plans to move forward with the ban, but wouldn’t say when. Read more.

What will the future of air travel look like in a post-COVID world? 

Robotic scrubbers at Pittsburgh Airport add UV light as an extra layer of sanitizing for airport floors. (Pittsburgh Airport Authority)

Airports and airlines around the world are looking for solutions to assure passengers that flying remains safe. Some of these possibilities include UVC light to neutralize viruses and yes, even robots. Read more.

Canadians should wear masks as an ‘added layer of protection,’ says Tam

Chief Public Health Officer Theresa Tam now says Canadians should wear masks in public in situations where physical distancing is impossible. (Adrian Wyld/The Canadian Press)

Canada’s Chief Public Health Officer Theresa Tam said the new guideline comes as provinces begin to allow businesses and services to reopen, bringing more people out of their homes. Read more.

What else is going on?

Ontario orders commission into long-term care after more than 1,400 COVID-19-related deaths
But health-care groups and unions have called for an independent public inquiry into the sector. Those advocating for an inquiry say it would result in a more thorough accounting of the long-term care system’s failures during the crisis.

Apple, Google release their joint technology for pandemic-tracking apps
The new software uses Bluetooth wireless technology to notify people who may have been in contact with possible coronavirus carriers.

Johnson & Johnson to stop selling talc-based baby powder in North America.
The company has faced a slew of lawsuits, despite no proven link between talc and cancers.

Shopify permanently moves to work-from-home model
One of Canada’s top companies will have staff work from home as much as possible — even after the COVID-19 pandemic ends.

Marketplace needs your help

(CBC)

Technology is keeping us connected like never before, especially with social distancing measures in place. But what happens when the devices we rely on breakdown? Were you able to get your smartphone, tablet, computer fixed? How much did the repair cost?

Share your breakdown stories with us by emailing caitlin.taylor@cbc.ca.

Catch up on past episodes of Marketplace on CBC Gem.

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Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

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TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

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Yuri Kageyama is on X:

The Canadian Press. All rights reserved.

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Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

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Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

The Canadian Press. All rights reserved.

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RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

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TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

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