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Devastated by the pandemic, Canada's hotels make plans to reopen – CBC.ca

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Canadian hotels are tightening up their cleaning protocols and hoping to welcome some pandemic-fatigued guests desperate to get out of the house for a few days this summer.

Last Thursday, the Hotel Association of Canada and the American Hotel and Lodging Association (AHLA) released joint health and safety protocols to help the industry adapt to new pandemic standards.

“We felt it was important to have a North American guideline at a time when both of our economies are reopening,” said Susie Grynol, president of the Hotel Association of Canada.

“These enhanced protocols might include [more frequent disinfecting] of common touch surfaces like door handles, light switches, remote controls, faucets. And in a room where we have surfaces that are difficult to clean, like throw pillows, bedspreads, the pen and pad of paper, the magazines — some of these items might be removed altogether.”

250,000 layoffs

The industry is trying to find ways to reopen safely after being pummelled by cratering revenue and massive layoffs since the pandemic began.

“We had a large percentage of hotels that did shut down across the country in a matter of 10 days. We laid off 80 per cent of our workforce, which represents north of 250,000 job losses,” said Grynol.

Brookstreet is a Canadian-owned and independently-run hotel in western Ottawa. Before the pandemic started, it had 340 employees; it has since reduced its staff complement to 19. As the hotel prepares for a planned reopening on June 1, it has been slowly bringing staff members back.

“We hope to get back to about 60 employees and then we’ll continue to grow as services come back online,” said Nyle Kelly, Brookstreet’s general manager.

‘Tumbleweeds’

Brookstreet has 276 rooms and 30,000 square feet of meeting space. Its average occupancy in normal times is 75 per cent; Kelly said it’s expected to operate at less than 5 per cent capacity for at least the next two months.

“I see tumbleweeds flowing through the lobby,” he said. “It’s quiet. It’s a little eerie, I guess, to see the hotel empty like this.”

Nyle Kelly, general manager of the Brookstreet hotel in Ottawa, says he expects lasting effects from the pandemic on the hotel sector. (CBC News)

Kelly said the hotel sector has been crippled by the effects of the COVID-19 pandemic and will be one of the last sectors to fully recover — because many hotels rely on renting out spaces for meetings and nobody’s in a hurry to arrange meetings right now.

“We don’t expect that part of the business to come back for quite a long time. So everything from trade shows to corporate conferences, to weddings, to galas, to fundraising type events — that’s all pretty much cancelled,” he said. “It hurts us massively because that also represents a lot of our guest room bookings too, as they’re associated with the conferences and banquet business.”

Long-term effects

And not all of the pandemic’s effects on the hospitality industry will be short-term, he said.

“We are also going to see a major impact on business travel,” he said. “I think people are changing the way they do things. People will start doing more video calls and those types of things. So we’ll see less business travel moving forward.”

Brookstreet only has a handful of reservations for the month of June. It’s already making preparations for those few guests.

“Even before you arrive at the hotel, we’re going to have new technology to allow a guest to check in over their devices. They’ll have their keys emailed to them in advance,” said Kelly, adding that guests can open room locks with their phones. “They touch their lock and they can go directly to their room.”

New rules for cleaning

Rooms at Brookstreet will stay empty for 48 hours at a time, he said. While empty, they will be cleaned, disinfected and inspected before accepting another guest.

The Hotel Association of Canada is recommending that, unless a guest requests otherwise, rooms be cleaned only once per stay — when the guest checks out — to limit possible exposure for housekeeping staff.

A physical distancing marker on the floor of Brookstreet’s lobby. (Christian Patry/CBC News)

The joint health and safety protocols also recommend the installation of acrylic shields at hotel front desks, the provision of personal protective equipment to staff as required, clear social distancing markers on floors and sanitation stations in all public areas.

When restaurants in hotels are ready to open again, they’ll have to find ways to maintain physical distancing. Brookstreet  is cutting the number of available tables in its restaurant by half; other facilities are spacing tables out. Some hotels will continue delivering room service by leaving the food at the guest’s door.

Many hotels, Brookstreet included, are also purchasing electrostatic sprayers for disinfectant.

Along with more frequent cleaning, mobile check in/key technology and the installation of UV lights at the entrance to disinfect keys and phones, the Novotel Toronto Centre has also purchased bedlifts to help housekeeping staff clean underneath beds.

The Hotel Association of Canada says all of these extra precautions represent a heavy cost for an already ailing industry. It’s calling on the government for financial help.

“One of our key recommendations to the government is that there would be forgivable portions of the loans that have been made available for amounts that have been paid toward capital investments to keep people safe,” Grynol said.

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Faith leaders call on Ford to reverse move to shutter supervised consumption sites

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TORONTO – Faith leaders are calling on Ontario Premier Doug Ford to reverse course on his decision to close 10 supervised consumption sites across the province.

A number of religious organizations came to Queen’s Park on Tuesday and said they were hopeful they could reach Ford’s “humanity.”

Last month, Health Minister Sylvia Jones outlined a fundamental shift in the province’s approach to the overdose crisis, largely driven by opioids such as fentanyl.

Ontario will shutter the 10 sites because they’re too close to schools and daycares, and the government will prohibit any new ones from opening as it moves to an abstinence-based treatment model.

Health workers, advocates and users of the sites have warned of a spike in deaths when the sites close, which is slated for March 31, 2025.

Until then, the faith leaders say they plan to pressure Ford for change.

“I’m hoping that, perhaps, if facts and figures and science and data have all failed, perhaps we have a chance to reach his humanity, perhaps we have an opportunity to try once again to convince him that we are talking about human beings who will die,” said Rev. Maggie Helwig of the Church of St. Stephen-in-the-Fields.

The faith organizations all work closely, in one form or another, with those addicted to drugs. The sites slated for closure have said they have reversed thousands of overdoses over the past few years.

“We believe that those who are visiting the sites are the folks who have the least resources, the highest need and the least access to privacy and care,” said Bishop Andrew Asbil of the Anglican Diocese of Toronto.

“We believe that the sites are in the right place, which means that they are often in places of deprivation and desolation and sometimes that also includes high crime rates.”

Rabbi Aaron Flanzraich of Beth Sholom Synagogue said the province’s decision should not be ideological.

“This is not an issue of where you stand,” he said.

“It’s an issue of where you sit, because if there are people in your family who you sit with at a table who suffer from this blight, from this struggle, you know that most importantly there should be a clear and supportive policy that makes it understandable that people are seen as human beings.”

Opioids began to take a hold in Ontario in 2015 with the rise of illicit fentanyl. Opioid toxicity deaths surged during the COVID-19 pandemic and hit a peak mortality rate of 19.3 deaths per 100,000 people in 2021, data from the Office of the Chief Coroner shows. That year 2,858 people died from opioids, the vast majority of which contained fentanyl.

The mortality rate dropped to 17.5 deaths per 100,000 people, or 2,593 people, last year, but remains more than 50 per cent higher than in 2019.

The Ford government introduced the consumption and treatment services model in 2018. At that time, the province put in place a cap of 21 such sites in the province, but has only funded 17.

Ford recently called his government’s approach a “failed policy.”

The province said it will launch 19 new “homelessness and addiction recovery treatment hubs” plus 375 highly supportive housing units at a cost of $378 million.

Jones has said no one will die as a result of the closures and Ford has said advocates should be grateful for the new model.

The government is not going to reverse course, Jones’s office said.

“Communities, parents, and families across Ontario have made it clear that the presence of drug consumption sites near schools and daycares is leading to serious safety problems,” Hannah Jensen, a spokeswoman for Jones, wrote in a statement Tuesday.

“We agree. That’s why our government is taking action to keep communities safe, while supporting the recovery of those struggling with opioid addiction.”

The health minister is encouraging existing sites to apply for the new model so long as they do away with both supervised consumption spaces and a needle exchange program.

This report by The Canadian Press was first published Sept. 17, 2024.



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B.C. ‘fell so short’ in Doukhobor pay, communication after apology: ombudsperson

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VICTORIA – British Columbia’s ombudsperson has a list of criticisms for the province over the way it has treated Doukhobor survivors months after the premier apologized for the government’s removal of the children from their families in the 1950s.

A statement from Jay Chalke says the government is being vague about who is eligible for promised compensation, and its communication is so inconsistent and unclear that survivors are coming to his office for help.

Hundreds of children whose parents were members of the Sons of Freedom Doukhobor religious group were taken from their homes more than 70 years ago and sent to live in a former tuberculosis sanatorium in New Denver, B.C.

Chalke’s statement says given Eby’s “solemn apology” in the legislature, he’s surprised the province’s follow-up communication fell so short.

He says the government has confirmed that each survivor unjustly taken to New Denver will get $18,000 in compensation, which he says is inadequate as nearly two-thirds of the $10-million “recognition package” is going to other purposes.

The province announced in February that the money would also be used for community programs and education to provide “lasting recognition of historical wrongs” against members of the religious group and their families.

Chalke says the situation is further complicated because the government hasn’t provided clear information to survivors or descendants about any financial consequences of receiving the compensation.

Many of the survivors are living on a fixed income and Chalke says the province needs to make sure that accepting the money doesn’t have negative financial impacts on means-tested programs.

“This is important to ensure that the compensation is not clawed back, for example, through reduced seniors benefits or increased long-term care fees,” his statement says.

“I call on government to develop and share with the community its plan for contacting all survivors and descendants, providing timely, accurate information about government’s compensation program and responding to their questions.”

Chalke says he will be closely monitoring the next steps the government takes and he will continue to report on the situation publicly.

This report by The Canadian Press was first published Sept. 17, 2024.

The Canadian Press. All rights reserved.



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“We have not hit the bottom yet:” Jasper council asks province for budget funding

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The town of Jasper, Alta., is asking the provincial government for budgetary financial support for the next few years to avoid drastically cutting services or implementing significant tax hikes while the community rebuilds.

The request comes as Jasper, which saw an estimated $283 million worth of property value destroyed by a devastating wildfire in July, begins to grapple with how it will manage severely reduced property tax revenue in the years to come.

“We have not hit the bottom yet,” Jasper Mayor Richard Ireland said during Tuesday’s town council meeting. “Our tax base is going to get even lower before it starts to recover.”

Town administration estimates the wildfire wiped out well over $2 million in rolling annual property tax revenue for the municipality, not including additional revenue the town would have continued to receive in future years in utility fees charged to the 358 homes and businesses that are no longer standing.

Council also approved Tuesday a property tax relief proposal for residents affected by the July wildfire.

Under the tax relief proposal, which is subject to the provincial government stepping up with financial assistance, all property owners would be given a one-month tax break for the time when a mandatory evacuation order was in place.

Property owners whose homes or businesses were destroyed would have their remaining or outstanding 2024 bill nullified, or refunded if the full year’s tax bill was already paid.

Ireland noted that four members of council, including himself, would be covered under this relief for having lost their homes.

The relief includes municipal property taxes, as well as the provincial education requisition, which would need to be refunded by the Alberta government.

The proposal means Jasper would forgo more than $1.9 million in municipal property tax revenue this year, or close to 10 per cent of its 2024 budget.

Jasper’s chief administrative officer Bill Given told council the town estimates it will miss out on an additional $1.7 million in 2024 from reduced paid parking, public transit, and utility fee revenue.

Heather Jenkins, the press secretary for Alberta Municipal Affairs Minister Ric McIver, said the ministry will consider the town’s request once received.

Given said Tuesday the town’s request is not unprecedented, as the province has previously provided Slave Lake, Alta., and the Regional Municipality of Wood Buffalo, Alta., with similar financial support after wildfires struck both communities in 2011 and 2016 respectively.

Without support from the province, Jasper could be faced with raising taxes on the properties that remain to make up for the lost revenue or cut services until the town’s tax base recovers when homes and businesses are rebuilt.

An administrative report presented to council says the first option would “cause significant strain” on residents, while cutting services “would likely both prolong the community’s recovery and damage the destination’s reputation with visitors.”

Ireland said Jasper would face “insurmountable challenges” if it doesn’t receive financial support from the province.

“We are not seeking a grant or a subsidy from the province,” Ireland argued. “I see this as an investment by the province in our tourism economy.”

“We contribute disproportionately to provincial (gross domestic product) recognized through tourism, so yes… the province can see this as an investment in its own future by supporting our tourism-based community.”

Tuesday also marked the first day of school for Jasper’s elementary, junior high, and high school students. Classes were delayed to start the year as both schools in the community suffered significant smoke damage.

The community’s transit service also resumed Tuesday.

This report by The Canadian Press was first published Sept. 17, 2024.

The Canadian Press. All rights reserved.



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