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WestJet cancels flight because of mask dispute with child – BBC News

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A Canadian flight was cancelled and police were called because a child was not wearing a mask.

Safwan Choudhry says WestJet wanted his 19-month-old to wear a mask, but the baby girl would not stop crying.

The airline says the issue was not with the infant, who is below the age required to wear a mask, but with Mr Choudhry’s three-year-old.

Tuesday morning’s Flight 652 from Calgary to Toronto was stopped, and all passengers were ordered to disembark.

“It’s unlike anything I have ever witnessed, let alone experienced,” Mr Choudhry told the BBC.

Mr Choudhry told the BBC his oldest daughter, who is three, was eating a snack before take-off when flight attendants approached them asking that both their children wear a mask. He said he and his wife were masked.

He said he asked if his daughter could finish her snack, but that they said they had a “zero tolerance policy” and would not close the airplane door without her wearing a mask. Mr Choudhry said he agreed to put one on immediately.

“Most children you have to kind of ease them into it, which is a code word for let me get the iPad out,” he told the BBC.

He says the three-year-old did put on a mask, after some fussing.

“But my younger one had a very difficult time, she was basically hysterical.”

Mr Choudhry says she was so upset she vomited.

He says WestJet was aggressive, and told them that because his youngest daughter was not wearing a mask, and was too upset to wear a mask, the whole family would have to leave.

He says they told them that if they did not leave, they could be arrested, charged and receive prison time.

Mr Choudhry says he and his wife were respectful. They ultimately agreed to leave.

He later learned that according to Canadian transportation policy, only children over two are required to wear a mask, and thus his 19-month-old did not have to put one on.

What does WestJet say?

WestJet disputes that the three-year-old put a mask on.

The airline said in a statement: “Due to non-compliance of the parents to place a mask on their older child who is over the age of two, our crew informed the adults of the regulations we are required to follow.

“Our crew requested the presence of the authorities after the guests refused to comply with Transport Canada’s interim order and subsequently refused to deplane the aircraft.”

A video taken with Mr Choudhry’s phone shows his older daughter wearing a mask on the plane, after police arrived on board.

He says while some passengers were very irritated with his family, “overwhelmingly” people on the plane supported them. Many spoke up in defence of the family, as their youngest cried, he says.

That was when flight staff called police, he says. They de-boarded the plane, and the flight was eventually cancelled and rebooked for the next day.

“Due to the rapid escalation of the situation on board, our crew felt uncomfortable to operate and the flight was subsequently cancelled,” WestJet said.

In a video, a police officer explains to them that while the mask issue with the eldest was “resolved”, “the behaviour of the other passengers left the rest of the crew feeling unsafe”.

Some passengers can be heard in video of the incident heckling the police and air crew.

The officer later confirms that when he arrived, the oldest child was wearing a mask.

Police did not file any charges.

A fellow passenger, Marian Nur, also recorded some of the interactions with flight staff, because she was worried the family was being targeted because of their race and religion – Mr Choudhry’s wife wears a hijab.

“I was so shocked, the parents never raised their voices, they never got angry with the attendants, they were just trying to reason with them,” she told CBC.

Mr Choudhry says he and his family are still in Calgary, and have not been offered another flight to Toronto. He says he hopes this does not happen to anyone else.

“So many people were put through so much grief because of a lack-of-understanding on part of the policy,” he says.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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