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Woman refuses to wear mask at LUSH, films altercation

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A Lake Country woman claims she was the victim of “commie intimidation” after she was asked to leave Kelowna’s LUSH Cosmetics Thursday for refusing to wear a mask.

In a video that is not publicly available on her Facebook page, Susan Roth Drazdoff Faechner is seen arguing with a security guard and three female employees after she was refused service and told to leave LUSH for refusing to wear a face covering – which is company policy.

In the video, she describes the employees’ conduct as “commie intimidation.”

“I have the right to say no to a mask,” Faechner told Castanet. “I went in for an anniversary present for my husband. I picked up one thing I was going to buy. I turned around, I was ready to go, and security is there asking for my medical information.”

In the video, the security guard asks Faechner for a medical note after she tells him she can’t wear a mask due to her medical condition. When Faechner declines, the security guard explains that it’s store policy for customers to wear a face covering while inside. When Faechner argues the store is “public property to walk on,” the security guard says it is, in fact, private property.

“I know the law, and I know my constitutional human rights,” she says to the security guard.

“I felt like I was under, I don’t want to sound dramatic, but it was like great grievous bodily mental harm,” Faechner told Castanet. “Not that they were going to beat me up, but it was causing me extreme stress. When they came up to me it was like holy cow, I’m under attack and I’m all alone.

“This is like communism like, ‘you get out otherwise we call the police.’ Thats intimidation.”

Faechner says after the video ended she left peacefully as she didn’t want to escalate the situation further.

LUSH Kelowna manager Spence Dagneau says the incident with Faechner was one of the first times a customer has gotten upset about the mask policy.

“[The staff members] were pretty shaken up for the rest of the day but we have a really small, tight-knit group here and they’re all feeling pretty confident again today so its nice to see,” Dagneau said.

All LUSH stores across North America mandated face coverings on July 18, 2020.

“Shoppers who wish to enter a store but do not have their own face covering will be provided with one, or can choose contactless ordering instead by remaining outside the store while staff assist,” the LUSH website states. “The change comes following new guidelines from the Centers for Disease Control, along with our ongoing commitment to the safety of our customers, staff and overall community.”

Other retailers like Walmart and Real Canadian Superstore have also chosen to mandate the use of masks inside their stores.

But, echoing sentiments from a vocal minority in the community, Faechner says the mask rules infringe on her human rights.

“Masks are a freedom of choice,” she says. “Wear it, or don’t. Know your information, know what you’re talking about. You shouldn’t blindly wear a mask because some organization is telling you to do it.”

Faechner says after the incident she went to a different store in the shopping centre and was given service without a mask. She says she’ll no longer be shopping at LUSH stores.

“I call myself a Christ crusader and people with faith, they don’t just outright lie because they have a creator that they have to answer to at some point,” she says. “I’m not going to outright lie, I just think something’s happened to humans where we’ve just lost our sense of humanity.”

Faechner acknowledges the COVID-19 virus exists, but doesn’t trust the numbers of cases and deaths published by the government. To date, 223 British Columbians have died from COVID-19.

Source: – Kelowna News – Castanet.net

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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