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Iconic Canadian train ride refusing refunds for passengers – CTV Toronto

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TORONTO —
The Rocky Mountaineer is a world famous train ride through the Rockies and Western Canada, but if you bought a ticket to take it this year don’t expect a refund.

“I’ve always been sort of a train fan since I was a child,” Michael Leibman of Cape Town, South Africa, told CTV News Toronto.

Leibman planned to visit his sister Jennifer Siegel in Toronto in June and then fly west to take a train ride with the Rocky Mountaineer through Alberta and British Columbia before boarding an Alaskan cruise ship for the last part of his trip.

All that changed due to COVID-19.

The train portion of Leibman’s trip was $8,000. According to the Rocky Mountaineer’s refund policy it would hold back 20 per cent of the funds and refund Leibman 80 per cent of what he paid in advance for the trip.

“I thought I will cancel because the condition of cancellation said a 20 per cent deposit is what you forfeit if you cancel,” Leibman said, who added “They need to refund me the 80% which is what was in their agreement.”

The Rocky Mountaineer suspended its entire train schedule for 2020 due to the pandemic, and is now not offering refunds, just credits for a future trip.

“The pandemic…is a force majeure event, beyond the control of Rocky Mountaineer. Guests who had their departures suspended received a travel credit of 110 per cent, which can be used to rebook travel to a date in 2021 or 2022,” a spokesperson for the Rocky Mountaineer told CTV News Toronto.

Leibman says an airline and cruise ship that were also part of his trip will give him a refund just not the Rocky Mountaineer. 

“The ship is prepared to refund the money. Emirates (the airline) is prepared to refund the money. Only the train won’t budge. I feel it is unethical to change a policy when you have already made an agreement” Leibman said.

Leibman said he tried to book dates with the train for next year but was told they were not available and he’s concerned he might lose the $8,000 he paid for the train trip. 

Rocky Mountaineer said the pandemic has been difficult for everyone and that it had to lay off half of its year round work force. 

There is a Facebook group with about 200 customer seeking refunds of hundreds of thousands of dollars. 

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RCMP arrest second suspect in deadly shooting east of Calgary

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EDMONTON – RCMP say a second suspect has been arrested in the killing of an Alberta county worker.

Mounties say 28-year-old Elijah Strawberry was taken into custody Friday at a house on O’Chiese First Nation.

Colin Hough, a worker with Rocky View County, was shot and killed while on the job on a rural road east of Calgary on Aug. 6.

Another man who worked for Fortis Alberta was shot and wounded, and RCMP said the suspects fled in a Rocky View County work truck.

Police later arrested Arthur Wayne Penner, 35, and charged him with first-degree murder and attempted murder, and a warrant was issued for Strawberry’s arrest.

RCMP also said there was a $10,000 reward for information leading to the arrest of Strawberry, describing him as armed and dangerous.

Chief Supt. Roberta McKale, told a news conference in Edmonton that officers had received tips and information over the last few weeks.

“I don’t know of many members that when were stopped, fuelling up our vehicles, we weren’t keeping an eye out, looking for him,” she said.

But officers had been investigating other cases when they found Strawberry.

“Our investigators were in O’Chiese First Nation at a residence on another matter and the major crimes unit was there working another file and ended up locating him hiding in the residence,” McKale said.

While an investigation is still underway, RCMP say they’re confident both suspects in the case are in police custody.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.

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26-year-old son is accused of his father’s murder on B.C.’s Sunshine Coast

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RICHMOND, B.C. – The Integrated Homicide Investigation Team says the 26-year-old son of a man found dead on British Columbia’s Sunshine Coast has been charged with his murder.

Police say 58-year-old Henry Doyle was found badly injured on a forest service road in Egmont last September and died of his injuries.

The homicide team took over when the BC Coroners Service said the man’s death was suspicious.

It says in a statement that the BC Prosecution Service has approved one count of first-degree murder against the man’s son, Jackson Doyle.

Police say the accused will remain in custody until at least his next court appearance.

The homicide team says investigators remained committed to solving the case with the help of the community of Egmont, the RCMP on the Sunshine Coast and in Richmond, and the Vancouver Police Department.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.



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Metro Vancouver’s HandyDART strike continues after talks break with no deal

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, have broken off without an agreement following 15 hours of talks.

Joe McCann, president of Amalgamated Transit Union Local 1724, says they stayed at the bargaining table with help from a mediator until 2 a.m. Friday and made “some progress.”

However, he says the union negotiators didn’t get an offer that they could recommend to the membership.

McCann says that in some ways they are close to an agreement, but in other areas they are “miles apart.”

About 600 employees of the door-to-door transit service for people who can’t navigate the conventional transit system have been on strike since last week, pausing service for all but essential medical trips.

McCann asks HandyDART users to be “patient,” since they are trying to get not only a fair contract for workers but also a better service for customers.

He says it’s unclear when the talks will resume, but he hopes next week at the latest.

The employer, Transdev, didn’t reply to an interview request before publication.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.

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