adplus-dvertising
Connect with us

News

Canada's transport regulator hasn't settled a single COVID-19 flight cancellation complaint – CBC.ca

Published

 on


The Canadian Transportation Agency has failed to settle a single complaint from Canadians demanding refunds for cancelled flights since the onset of the COVID-19 pandemic, CBC News has learned. 

The independent tribunal said it has been inundated with close to 10,000 complaints from mid-March, when global air travel largely ground to a halt, until Oct. 16. 

The agency confirmed it’s still processing complaints it received before March 11; it has yet to deal with any cases filed during the public health crisis.

For months, Canada’s Transport Minister has told Canadians if they are unsatisfied with refunds, the course of action is to file complaints with the tribunal.

Carly Aubertin and her husband Rob McLean are upset that they filed a complaint in April, which has been sitting in limbo ever since.

“It’s just so disheartening,” said Aubertin. “It’s frustrating that the government’s not there to support us.” 

The Ontario residents are considering selling their home as they wrestle with living off a single income because the pandemic has hurt McLean’s business. Sunwing gave them a voucher for a cancelled trip to Antigua due to COVID, rather than a full refund that could help pay their mortgage until the spring.

 “Right now, I mean, $5,000? There’s five months of mortgage right there,” she said.

Long backlog before pandemic started

The delay is partially due to a two-year backlog of complaints the CTA received before the pandemic struck. The backlog is tied to a significant influx of complaints received after new air passenger protection regulations came into effect in December 2019.

COVID-19 hampered further efforts to process complaints; the CTA temporarily paused its discussions with airlines regarding “dispute resolution activities” until June 30, 2020 to allow airlines to focus on more urgent matters. The agency also granted airlines an extension until Oct. 28 to respond to passengers seeking compensation.

But the CTA says it’s making progress on tackling the caseload. The agency processed a record number of complaints in the past fiscal year. The administrative tribunal also received a funding boost to get through cases more quickly and says it’s weeks away from starting on complaints filed during the pandemic.

WATCH | Thousands of Canadian travellers are waiting for flight refunds:

CBC News has learned that despite receiving thousands of complaints from travellers looking for refunds for flights cancelled due to COVID-19, the Canadian Transportation Agency has not settled a single one. 1:59

An ongoing battle for closure

The agency said it’s now working through about 17,300 complaints. 

Those includes complaints from Canadians like Aubertin and McLean, who spent about $5,000 for a spring vacation with a group of friends to celebrate some of their 40th and 50th birthdays.

McLean found himself without work during the pandemic, meaning the Port Robinson, Ont., couple has started to dip into their retirement savings. His last pay cheque was in February. 

“It’s frustrating because in these times we hear the leaders of our country saying to look out for everybody and do the right thing and respect your community, and then to allow these multimillion dollar companies to keep our money interest free for an extended period of time doesn’t feel like the right thing to us,” McLean said. 

Aubertin said the obstacles have been particularly disappointing given that other countries have taken a firmer stance on helping passengers.

In April, the U.S. Department of Transportation issued a notice reminding U.S. and foreign airlines that they “remain obligated to provide a prompt refund to passengers” despite the pandemic and warned that it would take “enforcement action” as necessary.

Carly Aubertin, left, and Rob McLean, right, have emailed Prime Minister Justin Trudeau for help — but his office said the couple’s only option was to file a complaint with the Canadian Transportation Agency. (Submitted)

In Canada, airlines have been asking the government for financial help to survive an unprecedented drop in business during the height of the pandemic. In many cases, airlines have been issuing travel vouchers redeemable for two years, rather than refunds. 

The CTA said it issued a “non-binding statement” on issuing vouchers in the face of “unprecedented and extraordinary circumstances” during the pandemic.

The agency said the industry collapsed worldwide and there was an “absence of any general minimum obligation under the law for airlines to pay refunds for flights cancelled for reasons beyond their control.”

After months of public outrage, WestJet announced last week it was changing its refund policy on Nov. 2 to give customers back money for flights cancelled due to COVID-19.

Air Canada took to Twitter shortly afterwards and said it’s already repaid $1.2 billion to date for refundable tickets cancelled during the pandemic.

John Gradek, a former Air Canada executive and lecturer at McGill University’s aviation management program, said the timing is no coincidence.

Canada’s major airlines — WestJet, Air Canada, Air Transat, Sunwing and Swoop — are facing a series of class action lawsuits over refunds during COVID and the federal court certification hearing is scheduled for Nov. 2. 

Gradek also believes airlines realized there wasn’t public support for a government bailout unless carriers refunded passengers first. The Globe and Mail reported Friday cabinet is currently deliberating a package for the aviation sector that includes scaling back airport fee increases and low interest loans.

CTA losing credibility, Bloc MP says

Passengers and consumers have a right to feel upset about the federal government’s lack of action, said Bloc Québécois MP and transport critic Xavier Barsalou-Duval.

On Friday, he presented a bill seeking to amend the Canada Transportation Act in order to ensure passengers are fully refunded in the event that an air carrier cancels a flight. 

He said Transport Minister Marc Garneau’s failure to resolve the issue has put undue pressure on the CTA.

“By not acting, Mr. Garneau’s transferring the weight of the situation on the shoulders of the CTA and that’s a big problem,” said Barsalou-Duval. 

“[The CTA is] losing credibility. And that’s the big problem because usually they’re supposed to… apply the rules, apply the law.”

Federal Transport Minister Marc Garneau’s office has stated for months that he sympathizes with those seeking refunds, while reiterating that airlines are going through a difficult time. (Adrian Wyld/The Canadian Press)

In a statement to CBC News on Sunday, Garneau said he understood the frustration.

“This situation is far from ideal,” he said. “We are encouraged to see that some airlines have refunded their customers, and expect air carriers will do their best to accommodate passengers under these extraordinary circumstances,” the statement read.

“This is an important issue to Canadians. We also continue to work with the airlines to address the overall challenges they are facing due to the pandemic.”

Let’s block ads! (Why?)

728x90x4

Source link

Continue Reading

News

STD epidemic slows as new syphilis and gonorrhea cases fall in US

Published

 on

 

NEW YORK (AP) — The U.S. syphilis epidemic slowed dramatically last year, gonorrhea cases fell and chlamydia cases remained below prepandemic levels, according to federal data released Tuesday.

The numbers represented some good news about sexually transmitted diseases, which experienced some alarming increases in past years due to declining condom use, inadequate sex education, and reduced testing and treatment when the COVID-19 pandemic hit.

Last year, cases of the most infectious stages of syphilis fell 10% from the year before — the first substantial decline in more than two decades. Gonorrhea cases dropped 7%, marking a second straight year of decline and bringing the number below what it was in 2019.

“I’m encouraged, and it’s been a long time since I felt that way” about the nation’s epidemic of sexually transmitted infections, said the CDC’s Dr. Jonathan Mermin. “Something is working.”

More than 2.4 million cases of syphilis, gonorrhea and chlamydia were diagnosed and reported last year — 1.6 million cases of chlamydia, 600,000 of gonorrhea, and more than 209,000 of syphilis.

Syphilis is a particular concern. For centuries, it was a common but feared infection that could deform the body and end in death. New cases plummeted in the U.S. starting in the 1940s when infection-fighting antibiotics became widely available, and they trended down for a half century after that. By 2002, however, cases began rising again, with men who have sex with other men being disproportionately affected.

The new report found cases of syphilis in their early, most infectious stages dropped 13% among gay and bisexual men. It was the first such drop since the agency began reporting data for that group in the mid-2000s.

However, there was a 12% increase in the rate of cases of unknown- or later-stage syphilis — a reflection of people infected years ago.

Cases of syphilis in newborns, passed on from infected mothers, also rose. There were nearly 4,000 cases, including 279 stillbirths and infant deaths.

“This means pregnant women are not being tested often enough,” said Dr. Jeffrey Klausner, a professor of medicine at the University of Southern California.

What caused some of the STD trends to improve? Several experts say one contributor is the growing use of an antibiotic as a “morning-after pill.” Studies have shown that taking doxycycline within 72 hours of unprotected sex cuts the risk of developing syphilis, gonorrhea and chlamydia.

In June, the CDC started recommending doxycycline as a morning-after pill, specifically for gay and bisexual men and transgender women who recently had an STD diagnosis. But health departments and organizations in some cities had been giving the pills to people for a couple years.

Some experts believe that the 2022 mpox outbreak — which mainly hit gay and bisexual men — may have had a lingering effect on sexual behavior in 2023, or at least on people’s willingness to get tested when strange sores appeared.

Another factor may have been an increase in the number of health workers testing people for infections, doing contact tracing and connecting people to treatment. Congress gave $1.2 billion to expand the workforce over five years, including $600 million to states, cities and territories that get STD prevention funding from CDC.

Last year had the “most activity with that funding throughout the U.S.,” said David Harvey, executive director of the National Coalition of STD Directors.

However, Congress ended the funds early as a part of last year’s debt ceiling deal, cutting off $400 million. Some people already have lost their jobs, said a spokeswoman for Harvey’s organization.

Still, Harvey said he had reasons for optimism, including the growing use of doxycycline and a push for at-home STD test kits.

Also, there are reasons to think the next presidential administration could get behind STD prevention. In 2019, then-President Donald Trump announced a campaign to “eliminate” the U.S. HIV epidemic by 2030. (Federal health officials later clarified that the actual goal was a huge reduction in new infections — fewer than 3,000 a year.)

There were nearly 32,000 new HIV infections in 2022, the CDC estimates. But a boost in public health funding for HIV could also also help bring down other sexually transmitted infections, experts said.

“When the government puts in resources, puts in money, we see declines in STDs,” Klausner said.

___

The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

Source link

Continue Reading

News

World’s largest active volcano Mauna Loa showed telltale warning signs before erupting in 2022

Published

 on

 

WASHINGTON (AP) — Scientists can’t know precisely when a volcano is about to erupt, but they can sometimes pick up telltale signs.

That happened two years ago with the world’s largest active volcano. About two months before Mauna Loa spewed rivers of glowing orange molten lava, geologists detected small earthquakes nearby and other signs, and they warned residents on Hawaii‘s Big Island.

Now a study of the volcano’s lava confirms their timeline for when the molten rock below was on the move.

“Volcanoes are tricky because we don’t get to watch directly what’s happening inside – we have to look for other signs,” said Erik Klemetti Gonzalez, a volcano expert at Denison University, who was not involved in the study.

Upswelling ground and increased earthquake activity near the volcano resulted from magma rising from lower levels of Earth’s crust to fill chambers beneath the volcano, said Kendra Lynn, a research geologist at the Hawaiian Volcano Observatory and co-author of a new study in Nature Communications.

When pressure was high enough, the magma broke through brittle surface rock and became lava – and the eruption began in late November 2022. Later, researchers collected samples of volcanic rock for analysis.

The chemical makeup of certain crystals within the lava indicated that around 70 days before the eruption, large quantities of molten rock had moved from around 1.9 miles (3 kilometers) to 3 miles (5 kilometers) under the summit to a mile (2 kilometers) or less beneath, the study found. This matched the timeline the geologists had observed with other signs.

The last time Mauna Loa erupted was in 1984. Most of the U.S. volcanoes that scientists consider to be active are found in Hawaii, Alaska and the West Coast.

Worldwide, around 585 volcanoes are considered active.

Scientists can’t predict eruptions, but they can make a “forecast,” said Ben Andrews, who heads the global volcano program at the Smithsonian Institution and who was not involved in the study.

Andrews compared volcano forecasts to weather forecasts – informed “probabilities” that an event will occur. And better data about the past behavior of specific volcanos can help researchers finetune forecasts of future activity, experts say.

(asterisk)We can look for similar patterns in the future and expect that there’s a higher probability of conditions for an eruption happening,” said Klemetti Gonzalez.

___

The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

The Canadian Press. All rights reserved.

Source link

Continue Reading

News

Waymo’s robotaxis now open to anyone who wants a driverless ride in Los Angeles

Published

 on

 

Waymo on Tuesday opened its robotaxi service to anyone who wants a ride around Los Angeles, marking another milestone in the evolution of self-driving car technology since the company began as a secret project at Google 15 years ago.

The expansion comes eight months after Waymo began offering rides in Los Angeles to a limited group of passengers chosen from a waiting list that had ballooned to more than 300,000 people. Now, anyone with the Waymo One smartphone app will be able to request a ride around an 80-square-mile (129-square-kilometer) territory spanning the second largest U.S. city.

After Waymo received approval from California regulators to charge for rides 15 months ago, the company initially chose to launch its operations in San Francisco before offering a limited service in Los Angeles.

Before deciding to compete against conventional ride-hailing pioneers Uber and Lyft in California, Waymo unleashed its robotaxis in Phoenix in 2020 and has been steadily extending the reach of its service in that Arizona city ever since.

Driverless rides are proving to be more than just a novelty. Waymo says it now transports more than 50,000 weekly passengers in its robotaxis, a volume of business numbers that helped the company recently raise $5.6 billion from its corporate parent Alphabet and a list of other investors that included venture capital firm Andreesen Horowitz and financial management firm T. Rowe Price.

“Our service has matured quickly and our riders are embracing the many benefits of fully autonomous driving,” Waymo co-CEO Tekedra Mawakana said in a blog post.

Despite its inroads, Waymo is still believed to be losing money. Although Alphabet doesn’t disclose Waymo’s financial results, the robotaxi is a major part of an “Other Bets” division that had suffered an operating loss of $3.3 billion through the first nine months of this year, down from a setback of $4.2 billion at the same time last year.

But Waymo has come a long way since Google began working on self-driving cars in 2009 as part of project “Chauffeur.” Since its 2016 spinoff from Google, Waymo has established itself as the clear leader in a robotaxi industry that’s getting more congested.

Electric auto pioneer Tesla is aiming to launch a rival “Cybercab” service by 2026, although its CEO Elon Musk said he hopes the company can get the required regulatory clearances to operate in Texas and California by next year.

Tesla’s projected timeline for competing against Waymo has been met with skepticism because Musk has made unfulfilled promises about the company’s self-driving car technology for nearly a decade.

Meanwhile, Waymo’s robotaxis have driven more than 20 million fully autonomous miles and provided more than 2 million rides to passengers without encountering a serious accident that resulted in its operations being sidelined.

That safety record is a stark contrast to one of its early rivals, Cruise, a robotaxi service owned by General Motors. Cruise’s California license was suspended last year after one of its driverless cars in San Francisco dragged a jaywalking pedestrian who had been struck by a different car driven by a human.

Cruise is now trying to rebound by joining forces with Uber to make some of its services available next year in U.S. cities that still haven’t been announced. But Waymo also has forged a similar alliance with Uber to dispatch its robotaxi in Atlanta and Austin, Texas next year.

Another robotaxi service, Amazon’s Zoox, is hoping to begin offering driverless rides to the general public in Las Vegas at some point next year before also launching in San Francisco.

The Canadian Press. All rights reserved.

Source link

Continue Reading

Trending