MONTREAL —
On January 25th, 2020, Canadians were still living their lives like they always had: commuting to the office, visiting friends, dining out, hugging loved ones, vacationing. But the announcement that day of Canada’s first COVID-19 case set in motion a chain of events that would soon change everything.
By March, with cases climbing, health officials began implementing a series of measures that would fundamentally alter how many Canadians live. Lockdowns and calls for physical distancing led to companies shifting to work from home, travel restrictions, mask-wearing rules, cancellation of major events, and video meetings replacing in-person interactions as people were asked to avoid seeing anyone, even loved ones.
Jack Jedwab, the president of the Association for Canadian Studies, says the biggest change to Canadians’ daily lives has been the isolation from friends, family and co-workers.
“I think at the root of a lot of that change is these limits on our mobility, which take different forms, whether it’s interacting with family and friends, or seeing people that we’re accustomed to seeing in our daily lives in person as opposed to on screens,” he said.
An online survey conducted for Jedwab’s group in September found that over 90 per cent of the 1,500 people polled said COVID-19 had changed their lives, with most citing the inability to see family and friends as the biggest factors.
While few Canadians have been untouched by the pandemic, Jedwab says women, newcomers to Canada and people who were already economically and socially vulnerable appear to have been among the most deeply affected, particularly by job losses.
Here’s a look at how COVID-19 has changed daily life for some Canadians of different groups:
SENIORS
For Bill VanGorder, a retired 78-year-old from Halifax, the pandemic put a temporary halt on his active social life and his favourite pastimes of volunteering in the local theatre and music scenes.
“Theatre people, as you may know, are people who love to hug, and not being able to hug in these times probably has been one of the most difficult things,” he said in a phone interview.
He considers himself lucky, because at least he and his wife Esther have each other, unlike many of his single friends who are completely isolated. Many older people, who are more at risk of severe complications from COVID-19, are struggling to stay connected with family or finding people to help them with household tasks.
VanGorder, who works with the Canadian Association of Retired Persons, also believes unclear government messaging, particularly on when older adults will get access to the vaccine, is “creating huge anxiety and mistrust in the system,” among already-nervous seniors.
But while the pandemic has been hard, he says there have also been silver linings. He and many of his friends have been learning to use platforms such as Zoom and FaceTime, which help seniors stay in touch with relatives and connect with their communities.
“We think the positive thing is that, of course, this knowledge will continue after COVID and will be a real step forward, so that older adults can feel more involved in everything that’s going on around them,” he said.
The first thing he’ll do when things get back to normal is to hug his grandchildren and theatre friends, he said.
UNIVERSITY STUDENTS
As classes have moved online, many students have had to adapt to living and studying in small spaces and being isolated from friends and campus life at a stage when forging lifelong friendships and social networks can be crucial.
Small living quarters, the inability to travel home, financial fears and uncertainties about the job market have contributed to a “greater sense of isolation” for many students, according to Bryn de Chastelain, an Ontario resident studying at St. Mary’s University in Halifax and the chair of the Canadian Alliance of Student Associations.
While he believes schools have done their best to support students, de Chastelain says many students have seen their mental health suffer.
“A number of students are really struggling with having to learn from home and learn online, and I think that a number of strategies that students are used to taking up are very difficult to replicate in the online environment,” he said.
PARENTS
Schools across the country were shut down for several months in the spring, ushering in a challenging time for parents who were suddenly forced to juggle full-time child care, work and keeping their families safe.
The reopening of schools in the fall brought different challenges depending on each province’s COVID-19 situation and approach. In Ontario, some parents opted for full-time online learning, while others were forced into it when Premier Doug Ford chose to extend the winter break. In Quebec, which doesn’t allow a remote option for most students, some reluctant parents had no choice but to send their children back to class.
“I think uncertainty, not only for kids but for everything — work, life relationships and everything — that has certainly been the theme of COVID,” said Doug Liberman, a Montreal-area father of two.
Liberman said the biggest challenge has been trying to balance the health and safety of his family with keeping his food manufacturing business going and maintaining a sense of normalcy for his two girls, ages 10 and 12.
For his family, that has meant trying to spend time outside but also accepting more screen time, and ultimately, taking things day-by-day.
“I certainly think that we certainly don’t have the answer, and I think we’ve done as best as we could, like everybody else has,” he said.
This report by The Canadian Press was first published Jan. 21, 2020.
MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.
The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.
The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.
Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.
On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.
Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.
This report by The Canadian Press was first published Sept. 12, 2024.
Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.
“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.
“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”
Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.
However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.
The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.
Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.
“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.
Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.
“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.
The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.
The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.
The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”
“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.
Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.
Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.
She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”
Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.
To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.
“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”
The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.
“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.
“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”
This report by The Canadian Press was first published Sept. 11, 2024.
TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.
The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.
It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.
CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.
TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.
The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.
This report by The Canadian Press was first published Sept. 11, 2024.
