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Afraid to check a bag? Canada’s missing baggage woes explained

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Deborah Cleary was exasperated.

When she landed in Montreal on Dec. 19, following a trip to Italy, she discovered her suitcase was missing. More than a month later, Air Canada still hadn’t found her bag.

“I’ve spent so much time thinking about it, worrying about it, checking online, calling Air Canada,” said Cleary from her home in Plattsburg, N.Y., on Tuesday. “I’m just sort of desperate to get my bag back.”

The post-pandemic return to travel has been turbulent, plagued by mass flight disruptions and missing baggage piling up at airports. That has led to calls for airlines to improve their baggage delivery systems.

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“It’s broken, so I think they need to fix that,” said Cleary, who visited the Montreal airport two weeks ago to search for her bag amidst a sea of unclaimed luggage. She didn’t find it.

However, following a CBC News inquiry to Air Canada, Cleary learned on Friday that her suitcase is being shipped to her home.

“I’m very, very happy,” she said. “I had almost resigned myself, I was never going to see it again.”

Deborah Cleary and Dan Albert of Plattsburgh, NY pose for photo during their vacation to Italy.
Deborah Cleary and Dan Albert of Plattsburgh, N.Y., are still waiting to be reunited with their missing baggage that disappeared on their return flight from Milan to Montreal. (submitted by Deborah Cleary)

Canada’s first round of missing baggage chaos erupted in the summer, largely sparked by staffing shortages as airports and airlines scrambled to ramp up operations.

There were high hopes the holiday travel season would go more smoothly — until severe winter storms hit much of Canada, causing hundreds of delayed and cancelled flights, plus a backlog of lost luggage.

“In the airline industry, a delay of greater than 15 minutes generally results in missed connections,” said former Air Canada executive Duncan Dee. “Delays equal missing bags.”

Former Air Canada executive, Duncan Dee.
Former Air Canada executive Duncan Dee says airports need more infastrucutre funding to keep operations running smoothly during bad weather. (CBC)

Dee said airlines need to do a better job keeping track of luggage, and the federal government also needs to invest more in airports.

In late December, cold weather caused a baggage belt to freeze at Toronto’s international airport; a fierce snow storm caused widespread flight delays and cancellations at Vancouver’s international airport.

“There’s obviously a need for better infrastructure, better resources for airports … to make them more resilient to these weather events,” said Dee.

What about the airlines?

When asked this week about recent travel chaos, Transport Minister Omar Alghabra said airports will get the tools they need, but did not elaborate.

On the baggage issue, he pointed the finger at airlines.

“I find it extremely frustrating when I hear stories of people not having their luggage for days on end,” he said during an event in Hamilton. “Airlines should be doing more.”

His comments follow several recent media reports about air passengers’ struggles to find their missing luggage

They include the saga of Nakita Rees and Tom Wilson of Cambridge, Ont., who battled with Air Canada for more than four months to retrieve Wilson’s missing suitcase.

 

Air Canada said this couple’s luggage was lost. AirTags showed otherwise

 

A couple says Air Canada donated their luggage to charity just a month after it got lost en route to Toronto’s Pearson Airport. They tracked it to a storage locker.

The bag vanished during their flight home from Greece in September. Because the couple had put an air tag tracker inside the suitcase, they were able to track its journey to a storage facility in nearby Etobicoke, Ont.

Even though Rees shared with Air Canada the whereabouts of the bag, the airline deemed it lost.

“The most frustrating thing about it was we had no way of getting it, even though we knew the location and we told the airline so many times,” said Rees. “Because the air tags are newer, I just don’t think airlines know how to even use that information.”

The couple finally got the suitcase back this week — after their story was picked up by the media.

Airlines respond

Other passengers have also complained about similar experiences when tracking their lost luggage with air tags.

Former Air Canada executive Dee said airlines typically track luggage by scanning their baggage tags and that their systems currently can’t accommodate air tracking technology.

“That’s something where airline processes have not caught up to the technology that’s available,” he said. “No airline in the world has the ability right now to accept information from travellers.”

Alghabra suggested airlines need to change with the times.

“We hear about how Amazon is able to identify where their items [are at] every moment,” he said. “It’s frustrating that airlines still have not modernized their luggage handling system.”

Air Canada told CBC News it’s constantly exploring new technologies. The airline added that its baggage delivery rate has returned to normal, following the stormy holiday weather.

Air Canada said that in Rees’ case, the baggage tag had fallen off the suitcase. The airline didn’t say how it eventually located the couple’s bag, but did indicate that they get to keep the $2,300 in compensation they received for lost luggage.

WestJet said it has launched a strategic review to fine-tune its baggage systems. “[We] are committed to working together with our third-party service partners … to ensure we improve in this area,” said spokesperson Madison Kruger in an email.

Baggage compensation

Travellers can claim up to approximately $2,350 for luggage that is lost or delayed on an international flight. For delayed baggage on domestic flights, the airlines design their own rules.

Alghabra’s office told CBC News this week the government is exploring ways to strengthen rights for air passengers, including for delayed and lost baggage.

As for passenger Cleary, she had applied for compensation for a lost bag, but said getting it back is a better outcome.

“I would much prefer to have my bag back than any money from Air Canada.”

 

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What every Canadian investor needs to know today – The Globe and Mail

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Equities

Canada’s main stock index opened higher Wednesday with energy stocks gaining and Dollarama shares advancing on the retailer’s latest earnings. Wall Street’s key indexes also started positive as jitters about the health of the banking sector continued to abate.

At 9:34 a.m. ET, the Toronto Stock Exchange’s S&P/TSX composite index was up 143.74 points, or 0.73 per cent, at 19,801.27.

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In the U.S., the Dow Jones Industrial Average rose 172.29 points, or 0.53 per cent, at the open to 32,566.54.

The S&P 500 opened higher by 28.26 points, or 0.71 per cent, at 3,999.53, while the Nasdaq Composite gained 139.51 points, or 1.19 per cent, to 11,855.59 at the opening bell.

“Regardless if it is far too early to have a confident view of the implications of the current banking turmoil for the U.S. economy, nothing matters regarding stocks,” Stephen Innes, managing partner with SPI Asset Management, said in a note.

“After shifting from recession worries in January to sticky inflation fears in February and another sharp pivot contending with banking stress and credit crunch fears in March, the beat goes on as far as stocks are concerned.”

On Wednesday, Michael Barr, the Federal Reserve’s vice chair of supervision, appears again in Washington at a hearing looking at the regulatory response to recent failures in the U.S. regional banking sector. During an appearance before the Senate Banking Committee on Tuesday, Mr. Barr said he was first made aware of the interest rate risk-related issues at Silicon Valley Bank in mid-February, just weeks before its failure, Reuters reported.

In this country, the federal government’s latest budget remains in the headlines.

The Globe reports that slower economic growth and higher public spending are straining Ottawa’s bottom line, as the Liberal government’s 2023 budget announced billions in new spending on clean technology and an expanded national dental care program. The fiscal year that begins April 1 is projected to show a $40.1-billion deficit, compared with a $30.6-billion forecast in the fall update. The government expects the deficit to shrink to $14-billion by 2027-28. It had previously forecast a small surplus for that year.

On the corporate side, Nasdaq-listed shares of Vancouver-based Lululemon jumped more than 14 per cent in morning trading after the athletic attire company forecast annual sales and profit above analysts’ estimates.

Lululemon said it expects fiscal 2023 revenue between US$9.30-billion and US$9.41-billion, above analysts’ average estimate of US$9.14-billion, according to Refinitiv IBES data. The company forecast full-year profit in the range of US$11.50 to US$11.72 per share, compared with analysts’ estimate of US$11.26.

Early Wednesday, Montreal-based retailer Dollarama topped quarterly revenue forecasts when it released its latest results.

The Montreal-based company’s fourth-quarter revenue rose to $1.47-billion, from $1.22-billion a year earlier, beating expectations of $1.39-billion, according to Refinitiv IBES data. The stock was up nearly 0.80 per cent in early trading in Toronto.

Overseas, the pan-European STOXX 600 was up 0.99 per cent by midday. Britain’s FTSE 100 gained 0.90 per cent. Germany’s DAX and France’s CAC 40 were up 0.91 per cent and 1.29 per cent, respectively.

In Asia, Japan’s Nikkei gained 1.33 per cent. Hong Kong’s Hang Seng jumped 2.06 per cent with Alibaba shares boosting tech stocks.

Commodities

Crude prices were up for a third session, helped by easing worries about the state of global banks and Kurdish supply concerns.

The day range on Brent was US$78.73 to US$79.30 in the early premarket period. The range on West Texas Intermediate was US$73.50 to US$74.

“There’s been a broad improvement in risk appetite at the start of the week thanks to a weekend without drama in the banks,” OANDA senior analyst Craig Erlam said.

“That’s enabled stocks to bounce back and yields to creep higher on stronger economic prospects which, in turn, is lifting crude prices.”

Meanwhile, Reuters reports that crude exports of 450,000 barrels per day from Iraq’s semi-autonomous northern Kurdistan region were halted on Saturday following an arbitration decision that confirmed Baghdad’s consent was needed to ship the oil. On Wednesday, Norwegian oil firm DNO said it had begun shutting down production at its fields in Kurdistan, the news service said.

Later Wednesday morning, traders will get weekly U.S. inventory figures from the U.S. Energy Information Administration. The American Petroleum Institute reported late Tuesday that crude stocks for the week fell by 6.1 million barrels.

In other commodities, gold prices fell as broader risk sentiment improved.

Spot gold was trading 0.6-per-cent lower at US$1,961.80 per ounce by early Wednesday morning, after rising 1 per cent on Tuesday. U.S. gold futures slipped 0.5 per cent to US$1,963.10.

“Risk appetite has improved and yields are rising so naturally, gold is giving back some of the banking panic gains it accumulated over the last few weeks,” Mr. Erlam said.

“Even so, it isn’t trading too far from $2,000, seemingly a major psychological obstacle, and it’s well off its recent lows.”

Currencies

The Canadian dollar was steady, trading around the mid-73-US-cent mark, as risk sentiment improved and crude prices gained while it’s U.S. counterpart saw a modest advance against a group of world currencies.

The day range on the loonie was 73.43 US cents to 73.60 US cents ahead of the North American open. The Canadian dollar is up about 1 per cent over the last five days and steady over the past month.

“The CAD went on a mini run higher against the USD yesterday and is holding those gains this morning,” Shaun Osborne, chief FX strategist with Scotiabank, said.

“The move up in the CAD is pressuring CAD short positioning that has accumulated quickly in the past few weeks as investors focused on a sidelined BoC and (through early Mar) the risk of more aggressive Fed policy tightening. That never materialized, of course, and ensuing developments have pared back Fed expectations considerably.”

There were no major Canadian economic releases due Wednesday. Bank of Canada Deputy Governor Toni Gravelle is scheduled to speak in Montreal on market liquidity measures undertaken during COVID-19.

On world markets, the U.S. dollar index, which measures the greenback against a basket of currencies, gained 0.15 per cent to 102.64 after falling in the last two sessions. The index is down about 2 per cent for the month so far, according to figures from Reuters.

The euro was down 0.1 per cent on the day at US$1.0834 and Britain’s pound slid slightly to hit US$1.2316, just off the previous day’s near two-month intraday high of US$1.2348.

In bonds, the yield on the U.S. 10-year note was down slightly at 3.543 per cent in the predawn period.

More business news

UBS Group AG has rehired Sergio Ermotti as CEO to steer its massive takeover of neighbour Credit Suisse – a surprise move to take advantage of the Swiss banker’s experience rebuilding the bank after the global financial crisis. The trader turned corporate problem fixer faces the tough challenge of laying off thousands of staff, cutting back Credit Suisse’s investment bank and reassuring the world’s wealthy that UBS remains a safe harbour for their cash. “We felt we had a better horse,” said UBS chairman Colm Kelleher of the decision to replace current CEO Ralph Hamers after less than three years in charge. –Reuters

Macy’s Inc on Wednesday said its Chief Executive Officer Jeff Gennette will retire in February 2024, after serving the company for 40 years. –Reuters

Economic news

(10 a.m. ET) U.S. Fed Vice Chair for Supervision Michael Barr testifies before the House Financial Services Committee.

(10 a.m. ET) U.S. pending home sales for February.

(12:30 p.m. ET) Bank of Canada Deputy Governor Toni Gravelle speaks in Montreal on “The Market Liquidity Measures We Took During COVID”

With Reuters and The Canadian Press

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Walmart and Costco in Canada not making food inflation worse, experts say – CTV News

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TORONTO –

Experts say the Canadian presence of American retail giants such as Walmart and Costco isn’t likely to blame for rising grocery prices.

That’s despite Canadian grocery chain executives having pushed for MPs to question those retailers as part of their study on food inflation.

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University of Toronto economist Ambarish Chandra called ongoing hearings before a parliamentary committee studying the issue, “performative,” saying all retailers seek to maximize profits despite their stated efforts to minimize price hikes.

“It’s easy to call on the foreign companies and make them explain why they’re fleecing hardworking Canadians,” said Chandra.

“It’s not as though American grocers are taking advantage of Canadians and Canadian grocers aren’t. The grocers are going to charge what they can get away with, what the market will bear.”

His remarks come as Canadian grocers and consumersare under pressure as food prices continue to skyrocket despite overall inflation easing in recent months.

Grocery prices were up 10.6 per cent in February compared with a year ago, while overall inflation was 5.2 per cent. The grocery inflation rate was down from an 11.4 per cent year-over-year increase in January.

   Walmart Canada president and chief executive Gonzalo Gebara told the parliamentary committee Monday that his company is not trying to profit from food inflation.Instead, he insisted it is striving to maintain a price gap between its products and those sold by its competitors.

Walmart Canada’s gross profit rate for its food business and its total operating profit in dollars declined last year, he added.

Gebara’s testimony followed a highly-anticipated, March 8 committee meeting in which the heads of Metro Inc. and Empire Co., two of Canada’s three biggest grocery chains, questioned why MPs had not called on American retail giants to answer questions for their research into food inflation.

The committee then unanimously agreed to invite the leaders of Walmart and Costco’s Canadian arms to speak.

Pierre Riel, Costco’s senior vice-president and country manager for Canada, is scheduled to appear before the committee on April 17. A Costco spokesperson did not respond to a request for comment on Riel’s upcoming appearance.

Canadian grocers including Loblaw chairman and president Galen Weston told the committee earlier this month that food inflation is not being caused by profit-mongering, insisting their margins on food have remained low.

But Chandra said that framing is merely “window dressing.”

“We’ve seen, frankly, bad behaviour from these grocers over the years, whether it’s price fixing or other sorts of scandalous issues, like co-ordinating on reducing pay for cashiers during the pandemic — all of these things stemmed from the fact that we just don’t have enough competition,” he said.

“We should look into encouraging competition, and one way to do that is to actually have more foreign grocers in the country. So, the presence of Walmart is actually good for Canada in the long run, not bad for it.”

Simon Somogyi, an agribusiness researcher at the University of Guelph, added that Walmart and Costco are larger companies than Canadian grocers, which gives them the ability to source products in greater volumes, ultimately allowing them to sell at lower prices.

“Their inclusion in our retail landscape is important and allows consumers to have a choice of where they want to put their money,” he said.”Typically, their motto is ‘come to us because we sell in bulk, at a typically lower price than our competitors.”‘

He said “any competition that can come into the marketplace is welcomed” in order to help keep costs down.

Factors such as high costs for delivery, packing and labour, along with historically high commodity prices, are still contributing to rising grocery bills, but experts have said they expect food price increases to normalize by the end of 2023.

If the ongoing committee hearings yielded increased transparency surrounding the mechanisms that lead to increased costs for suppliers, Somogyi said it would benefit the public.

“The hearings that we’ve been seeing are really about, from a consumer perspective, why are prices going up? I’d sort of hoped in some ways for far more discussion on how supplier prices are set,” he said.

“The two are linked, but a lot of the theatrics that we’ve seen in this hearing haven’t really got to the bottom of that.”

 

This report by The Canadian Press was first published March 29, 2023.

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Canada eases some rules around foreign homebuyers ban

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The federal government announced amendments to the foreign homebuyer ban on Monday that eases some restrictions for non-Canadians, including newcomers to the country.

The Prohibition on the Purchase of Residential Property by Non-Canadians Act was passed by Parliament in June 2022 and came into force on the first day of 2023.

Under that law, non-citizens, non-permanent residents, and foreign commercial enterprises were blocked from purchasing Canadian homes — with some exceptions for international students and temporary residents. Those who violate the ban face a $10,000 fine and may have to sell the offending property.

The amendments will now allow some non-Canadians to purchase residential property in certain circumstances in order to help add to Canada’s housing supply, according to a statement from the ministry of housing.

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Effective immediately, work permit holders or those authorized to work in Canada can now purchase a home to live in while working in the country. Work permit holders must have 183 days or more of validity remaining on the permit at the time of the purchase, and cannot purchase more than one residential property, according to the statement.

The ban will also now not apply to vacant land zoned for residential and mixed-use, so non-Canadians can purchase such land with the potential of using it for residential development.

There will also now be an exception to allow non-Canadians, as well as publicly traded entities formed in Canada but controlled by a non-Canadian, to purchase residential property for the purpose of development.

In addition, the government will consider a privately-held corporation or entity to be foreign if a non-Canadian owns up to 10 per cent of its equity, up from three per cent.

“These amendments will allow newcomers to put down roots in Canada through home ownership and businesses to create jobs and build homes by adding to the housing supply in Canadian cities,” Housing Minister Ahmed Hussen said in a statement in CMHC’s release.

“These amendments strike the right balance in ensuring that housing is used to house those living in Canada, rather than a speculative investment by foreign investors.”

Canada has been accepting record numbers of immigrants into the country, and the ban was previously criticized by some experts for not allowing them to purchase homes.

The foreign homebuyers ban was put in place to limit foreign investment in property that potentially could be taking away homes for Canadians, according to Hussen.

However, the policy has been criticized for not being the right approach to tackling housing affordability.

Elton Ash, ReMax executive president for Western Canada, told Global News in January that non-Canadian homeowners don’t make up a significant amount of real estate transactions.

“I can tell you with full confidence, (the ban) will have zero effect on house prices,” he said.

— with files from Global News’ Kathryn Mannie

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