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Airport delays: Former Vancouver screener speaks out | CTV News – CTV News Vancouver

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A former security screening employee who worked at Vancouver International Airport says she quit her job of four years over poor working conditions and low pay.

Shuchi Shah was employed by Allied Universal Security, an American company contracted by the Canadian Air Transport Security Authority (CATSA) to handle security screening at airports in British Columbia and Yukon.

She says many of her former co-workers also recently quit, or simply didn’t return to the company after being recalled from COVID-19 layoffs.

“Think about it. We are so exhausted. We are working so hard. We do not get enough support from our management,” said Shah. “We do not get enough pay. Every screening officer is just tired.”

She quit her job in April despite not having another one lined up.

CATSA said it is aware that AUS has been having trouble recruiting and retaining employees, leading to a staffing shortage that has caused long lines for security at YVR – prompting the airport and airlines to encourage travellers to arrive as early as possible to avoid the possibility of missing flights.

In recent days, at various times the lines leading to security checkpoints have wound their way through the airport’s terminals with some travellers reporting waits of up to three hours.

According to the International Association of Machinists and Aerospace Workers, which represents front line security screeners at Canadian airports, on any given day there is only enough staff available to open five of the 14 security lanes in the domestic departures area of YVR.

“Our members are being asked to do more with less. They’re managing under very challenging conditions and continue to do their job with a high degree of diligence, but at the end of the day, they just can’t keep up with the amount of work going on,” said Local 2323 president Dave Flowers.

AUS employees at YVR, whose pay tops out at a little over $22 per hour, have also been working without a contract since November but the union said that has had no impact on staffing levels.

Flowers called on CATSA to take a more active role in ensuring that AUS lives up to its contract to provide security screening at a level the Canadian travelling public expects.

“What is the fix to retaining people? I think it comes down to basic respect of employees,” he said. “We want to urge CATSA and Transport Canada to make these contractors accountable.”

In an emailed statement to CTV News, AUS did not answer questions about working conditions and the ongoing state of collective bargaining.

“Like businesses across the globe, the Allied Universal team has been impacted by staffing challenges as the COVID-19 global pandemic continues to cause significant disruption to labor markets,” the statement said.

“We would like to take this opportunity to thank our screening officers for keeping the travelling public safe. We are also grateful for the patience and understanding from travelers as they pass through security.”

CATSA said it trusts its screening contractors to negotiate labour agreements in good faith.

“We continue to work with our contractor Allied Universal to ensure that the security screening operations at the Vancouver International Airport are as effective and efficient as possible,” CATSA said in a statement.

At this point in time, those efforts may not be obvious to travellers facing lengthy waits to clear security as they pass through YVR.

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Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

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TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

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Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

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Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

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RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

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TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

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