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Alexa is more vital than ever during coronavirus, and Amazon knows it – CNET

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Amazon event 2020 scho speaker

The new orbicular fourth-generation Echo smart speaker.


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Amazon’s Alexa is more relevant than it’s ever been because of the coronavirus pandemic.

The giant retailer’s hardware execs hammered that point over and over Thursday during Amazon’s fall product launch event, emphasizing the value of smart home features for those of us who are stuck at home. And they doubled down on gear and services to entertain us, help us connect and keep an eye on our homes.

“Nobody anticipated the pandemic, and we certainly didn’t plan for it,” Dave Limp, Amazon’s hardware chief, said in an interview after the event. “But I think our homes are now our offices, they’re our schools, they’re our movie theaters. A lot of our products became even more applicable in this environment.”

Obviously, Amazon is OK with this development because it keeps people hooked to its portfolio of services and products. Limp said video streams are way up and billions of hours are watched each month through Amazon’s Fire TV devices. The same goes for book reading on Kindle gadgets and listening to music on Echo speakers. Toss in all the stuff people are buying online on Amazon.com, and quarantine has worked out fairly well for the company.


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Some might say Alexa’s growing influence is a bad thing. It’s troubling that one of the biggest and wealthiest corporations on the planet has so many connections to our home life, giving it even more ability to collect plenty of data about us. There are a lot of security problems — such as an Amazon-brand Ring camera being hijacked by a hacker — to give consumers pause.

But there are reasons to be grateful too. These types of products won’t replace visiting loved ones in person, but they sure are helpful for communicating when we have to be remote.

Ultimately, consumers will decide how much or how little Alexa they want in their lives. If history provides any clues, they will want a lot more, especially as the pandemic prompts interest in videoconferencing, security systems and streaming services.

“The pandemic brought everything to Amazon’s business model,” Bret Kinsella, founder of voice tech site Voicebot.ai, said of Amazon’s new devices. “If you look at our times and you look at just responding to customer needs and interest, which is what Amazon focuses on first and foremost, I’d say they really nailed it.”

Life-from-home features

Amazon is banking on that happening. At its event, the company introduced plenty of new ideas that could work well during the altered reality the pandemic has caused. 

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The Echo Show 10.


Amazon

The company unveiled a new program called Care Hub, an Alexa feature that lets people watch over their family members from afar. After you and a family member agree to set up a Care Hub connection, you’ll be able to monitor that person’s activity feed with Echo devices. If your family member doesn’t make any Alexa queries by a certain time of day, you can get an alert. The family member can also set you up as an emergency contact and reach you by saying, “Alexa, call for help.”

“We can all relate to the idea that there’s a lot of family that we can’t see right now. Even if they were nearby, we wouldn’t be able to see them. I’m in that situation,” said Daniel Rausch, Amazon’s vice president of smart home. He mentioned that he’s testing out the service now with his mom.

Alexa hardware executive Miriam Daniel said her team wanted to help with remote learning, so it created Reading Sidekick. The feature, which works with hundreds of books, allows Alexa to read along with children, encouraging them if they are doing well or offering support if they are struggling.

Amazon also worked to make its devices useful for video conferencing and communication, allowing video calling on your TV through a Fire TV Cube device and a Logitech webcam. The $250 Echo Show 10 smart display provides a 10-inch screen for video calls and is equipped with Skype and group calling. It’ll get Zoom later this fall.

A new set of Eero router devices should also help people get more reliable connections at home.

Surveillance tech

Because the pandemic has us spending more time at home, Amazon’s Ring unit was sure to get a prominent spot at the hardware event. Ring’s surveillance equipment and police partnerships are already a worry for privacy advocates. Their concerns are likely to get directed at the $250 Ring Always Home Cam, an autonomous drone that flies around inside your home to keep an eye on many rooms on a set flight path. The device, which is coming out next year, will even automatically fly somewhere in the home if it’s triggered by a suspicious motion.

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The Ring Always Home Cam.


Amazon

That concept may be too much for plenty of customers. But the $200 Ring Car Cam probably won’t be. The Car Cam flips the script on Ring’s relationships with the police. The dash-mounted camera will record your traffic stop if you say, “Alexa, I’m being pulled over.” That device could provide a valuable layer of transparency at a time when police brutality and excessive force have become a leading social concern. In June, Apple introduced a similar feature on its iPhone.

Privacy advocates have called out Amazon for creating a bevy of devices with cameras and microphones built into them. When asked about these concerns, Limp noted his team has done a lot to make its products more secure, including adding two-factor authentication and stronger passwords for Ring.

“We’re going to have to continue to invent in the privacy front and the security front,” he said. “You’re never done.”

With the holiday season and Prime Day coming up, Amazon will find out soon enough if customers agree with Limp’s sentiment. And they’ll decide how many of these new devices they want to bring into their quarantined lives.

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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