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As the holidays approach, Canadians say they’re being tipped over the edge

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Cathy Khalil recently tipped five bucks on an $18 box of doughnuts at one Ottawa store — and says she has no regrets.

“I think when people see [the options on the debit machine] they feel obligated, sometimes, to tip,” Khalil said. “[But] I’m not tipping for the sake of tipping. I’m tipping because I want to tip, and it’s coming from me.”

She may be in the minority: As the holidays approach and Canadians shell out money for gifts, food and other festive purchases, some experts say people are recoiling from all those tip requests that come with an increasingly wide variety of debit or credit card purchases.

“It’s starting to feel more like an obligation, something that you just have to do,” said Cynthia Borja, a psychologist with the Decision Lab, a Montreal-based company that researches people’s behaviour.

“People are starting to feel that it’s no longer that act of giving thanks to that individual that’s serving them.”

Tip fatigue

Borja says Canadians are feeling what’s come to be known as tipping fatigue. According to Decision Lab’s own research, roughly three in five Canadians they surveyed felt pressure to tip more than they’d like to, while more than 80 per cent said tipping culture needs an overhaul.

Those findings echo polling done by the Angus Reid Institute earlier this year, which found roughly two in five Canadians feel the pressure to tip is pushing them over their spending threshold.

As a result, they’re not going out as much as they once were, Angus Reid found.

“Consumers are not only feeling fatigue,” said Bruce McAdams, a professor at the University of Guelph who researches the restaurant industry. “They are also questioning what tipping is. Is it about what it used to be about originally? And no, it isn’t.”

The average gratuity jumped from 16 to 20 per cent between Jan. 1, 2019, and Jan. 1, 2023, according to technology and payment services company Square, which says it counts hundreds of thousands of Canadian businesses as clients.

We expect to tip for food delivery, at restaurants and hair salons. This expectation that we now pay extra in a wider range of situations is a sign of “tip creep,” McAdams said.

“It’s also your dry cleaner, your oil lube person,” he said. “I was at a gift shop the other day and they asked for a tip when I was just paying for some candles.”

A server cleans up a table on a patio on a summer day.
According to polling from the Angus Reid Institute, roughly two in five Canadians feel the extra cost of tipping is making them less likely to go out. That sentiment is most common among Canadians under the age of 55. (Justin Tang/The Canadian Press)

‘Creates inequity’

Researchers have also noted that tipping is where one’s biases emerge, with people forking over different amounts based on a server’s age, race, gender or looks.

“It’s been shown to be discriminatory. It creates inequity,” said McAdams. “It can create divisions in restaurants between front-of-house and back-of-house.”

Those divisions, in fact, manifested themselves in Ottawa this year when baristas at the Toronto-owned Bridgehead coffeehouse chain rebelled against a policy change that would have included managers in the tip pool. (That policy, introduced just after Ontario hiked the minimum wage, was later reversed.)

Another finding from Decision Lab’s research was that nearly three in four people they spoke with said that when they were confronted with tipping requests, they took it as a sign the establishment was underpaying their staff.

Many people also told Decision Lab that they would prefer Canada had a no-tipping culture, as exists in other countries like Japan.

Angus Reid polling also found a shift in attitudes after the outbreak of the COVID-19 pandemic, with nearly 60 per cent of respondents wanting to go tip-free.

But that sort of systemic change could be hard to bring about: While CBC Ottawa spoke to many people who were against tipping, they didn’t want to admit that on camera — largely because they didn’t want to sound cheap or be judged by friends and colleagues.

“If we start with, maybe, going a little bit back to that [idea that tipping is] actually a process of thanking [a worker], that might be a good first step,” said Borja.

 

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A timeline of events in the bread price-fixing scandal

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Almost seven years since news broke of an alleged conspiracy to fix the price of packaged bread across Canada, the saga isn’t over: the Competition Bureau continues to investigate the companies that may have been involved, and two class-action lawsuits continue to work their way through the courts.

Here’s a timeline of key events in the bread price-fixing case.

Oct. 31, 2017: The Competition Bureau says it’s investigating allegations of bread price-fixing and that it was granted search warrants in the case. Several grocers confirm they are co-operating in the probe.

Dec. 19, 2017: Loblaw and George Weston say they participated in an “industry-wide price-fixing arrangement” to raise the price of packaged bread. The companies say they have been co-operating in the Competition Bureau’s investigation since March 2015, when they self-reported to the bureau upon discovering anti-competitive behaviour, and are receiving immunity from prosecution. They announce they are offering $25 gift cards to customers amid the ongoing investigation into alleged bread price-fixing.

Jan. 31, 2018: In court documents, the Competition Bureau says at least $1.50 was added to the price of a loaf of bread between about 2001 and 2016.

Dec. 20, 2019: A class-action lawsuit in a Quebec court against multiple grocers and food companies is certified against a number of companies allegedly involved in bread price-fixing, including Loblaw, George Weston, Metro, Sobeys, Walmart Canada, Canada Bread and Giant Tiger (which have all denied involvement, except for Loblaw and George Weston, which later settled with the plaintiffs).

Dec. 31, 2021: A class-action lawsuit in an Ontario court covering all Canadian residents except those in Quebec who bought packaged bread from a company named in the suit is certified against roughly the same group of companies.

June 21, 2023: Bakery giant Canada Bread Co. is fined $50 million after pleading guilty to four counts of price-fixing under the Competition Act as part of the Competition Bureau’s ongoing investigation.

Oct. 25 2023: Canada Bread files a statement of defence in the Ontario class action denying participating in the alleged conspiracy and saying any anti-competitive behaviour it participated in was at the direction and to the benefit of its then-majority owner Maple Leaf Foods, which is not a defendant in the case (neither is its current owner Grupo Bimbo). Maple Leaf calls Canada Bread’s accusations “baseless.”

Dec. 20, 2023: Metro files new documents in the Ontario class action accusing Loblaw and its parent company George Weston of conspiring to implicate it in the alleged scheme, denying involvement. Sobeys has made a similar claim. The two companies deny the allegations.

July 25, 2024: Loblaw and George Weston say they agreed to pay a combined $500 million to settle both the Ontario and Quebec class-action lawsuits. Loblaw’s share of the settlement includes a $96-million credit for the gift cards it gave out years earlier.

Sept. 12, 2024: Canada Bread files new documents in Ontario court as part of the class action, claiming Maple Leaf used it as a “shield” to avoid liability in the alleged scheme. Maple Leaf was a majority shareholder of Canada Bread until 2014, and the company claims it’s liable for any price-fixing activity. Maple Leaf refutes the claims.

This report by The Canadian Press was first published Sept. 19, 2024.

Companies in this story: (TSX:L, TSX:MFI, TSX:MRU, TSX:EMP.A, TSX:WN)

The Canadian Press. All rights reserved.



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S&P/TSX composite up more than 250 points, U.S. stock markets also higher

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TORONTO – Canada’s main stock index was up more than 250 points in late-morning trading, led by strength in the base metal and technology sectors, while U.S. stock markets also charged higher.

The S&P/TSX composite index was up 254.62 points at 23,847.22.

In New York, the Dow Jones industrial average was up 432.77 points at 41,935.87. The S&P 500 index was up 96.38 points at 5,714.64, while the Nasdaq composite was up 486.12 points at 18,059.42.

The Canadian dollar traded for 73.68 cents US compared with 73.58 cents US on Thursday.

The November crude oil contract was up 89 cents at US$70.77 per barrel and the October natural gas contract was down a penny at US2.27 per mmBTU.

The December gold contract was up US$9.40 at US$2,608.00 an ounce and the December copper contract was up four cents at US$4.33 a pound.

This report by The Canadian Press was first published Sept. 19, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.



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Quebec premier calls on Bloc Québécois to help topple Trudeau government next week

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MONTREAL – Quebec Premier François Legault says the Bloc Québécois must vote to topple the federal Liberal government next week and trigger an election.

Legault called on Parti Québécois Leader Paul St-Pierre Plamondon to summon the “courage” to ask the Bloc to support the expected Conservative non-confidence motion against Prime Minister Justin Trudeau’s minority government on Tuesday.

The Bloc and PQ, which both campaign for Quebec independence, are ideologically aligned and have historically worked together.

But moments later Bloc Leader Yves-François Blanchet said on X that he would not vote to topple Trudeau, saying he serves Quebecers “according to my own judgment.”

Legault made the comments after expressing frustration with what he described as Ottawa’s inaction on curbing the number of temporary immigrants in Quebec, especially asylum seekers.

Conservative Leader Pierre Poilievre has said he will put forward a motion of non-confidence in the government on Sept. 24, and specifically challenged NDP Leader Jagmeet Singh to back it.

The Conservatives don’t have enough votes to pass the motion with just one of the Bloc or the NDP.

This report by The Canadian Press was first published Sept. 19, 2024.

The Canadian Press. All rights reserved.



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