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B.C. government won't release Telus contract on vaccine appointment call centres – Richmond News

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VICTORIA — British Columbia’s premier and health minister refused to directly answer questions Wednesday about the government’s contract with Telus, the provider whose call centres for COVID-19 vaccine appointments got off to a chaotic start.

The Opposition Liberals repeatedly asked Premier John Horgan and Health Minister Adrian Dix during question period to release the contract and to provide basic information including its monetary value and the number of staff promised to the centres.

Both Horgan and Dix did not provide specifics, but instead repeated earlier remarks that Monday was a “bad day,” when Vancouver Coastal Health was only able to book 369 appointments, but that steps have been taken to improve the situation.

“People have bad days all the time,” Horgan said. “I’m fairly confident that Wayne Gretzky didn’t score in every game he played in, but he kept getting on the ice and doing the best he could. That’s exactly what we did in Vancouver Coastal Health.”

The health authority was the only one that did not have a backup call centre to the system provided by Telus. More staff were added and 4,000 appointments were booked in Vancouver Coastal on Tuesday and 2,500 more as of 1 p.m. Wednesday, Dix said.

Telus apologized for the performance of the call centres on Monday, when residents 90 and up and Indigenous people over 65 became eligible to book appointments, but many experienced repeated busy signals and messages telling them to call back later.

The company has said it was asked to provide 156 agents to answer calls at all times across the province, and it increased that number to 250 by Tuesday afternoon.

The Opposition Liberals said only 33 call-takers were originally assigned to Vancouver Coastal — the second-largest authority in the province.

The Liberals asked why the government thought it would be an adequate level of staff as well as who signed the contract and when.

Liberal Renee Merrifield, a member of the legislature for Kelowna-Mission elected last fall, called on the premier to take full responsibility for the “botched” rollout of the system.

“I fully appreciate that accountability ends with me,” Horgan said. “If that doesn’t meet the bar set by the newly minted member for Kelowna, I apologize to her as well.”

Dix said that 35,500 appointments have been booked over the past three days. He has previously said about 54,000 people are eligible to book this week. 

He said each health authority signed an agreement with Telus to provide call centre capacity under a long-standing master agreement with the company. 

“It’s natural that we would turn to an outstanding provider such as Telus to do this,” Dix said.

The minister added that Telus president Darren Entwistle has “personally” driven the effort over the past two days to make things right.

B.C. reported 531 new cases of COVID-19 on Wednesday and one new death, for a total of 1,394 people who have died from complications of the virus in the province.

There have been 51 new cases of variants of concern. Of the 627 variant cases, 580 are the strain identified in the United Kingdom, 33 are the variant detected in South Africa and 14 are linked to Brazil.

The province confirmed it has started to receive supplies of the Oxford-AstraZeneca vaccine, which will assist with outbreak response in communities and high-risk industries.

There have been two COVID-19 outbreaks in long-term care homes where most residents and staff were vaccinated, which experts say is a reminder of the limits of immunization.

Fraser Health said Tuesday that one resident and one staff member tested positive for COVID-19 at Fleetwood Place, a long-term care facility in Surrey where 88 per cent of residents had been vaccinated.

The outbreak followed one declared Sunday at the Cottonwoods Care Centre in Kelowna, where 11 residents and two staff members tested positive despite 82 per cent of residents being immunized. 

Some of the cases at the Kelowna care home are in people who received two doses of the vaccine, provincial health officer Dr. Bonnie Henry said earlier this week.

Henry said vaccines are effective at preventing severe illness and death, but they don’t necessarily stop all transmission, so masks and physical distancing remain important. 

Dr. Sue Pollock, Interior Health medical health officer, said in a statement eight of the cases had at least one dose, and five were not immunized for a variety of reasons. 

Some of the vaccinations only happened recently and it can take two to three weeks to build up immunity, she said. 

“Among the current cases, all of the individuals are doing well. We are monitoring them all and doing testing to detect anyone else who may be infected.” 

Pollock said the vaccine is being offered again to all staff and residents who may not have had it the first time and some who were hesitant before will accept it now. 

No variants of concern have been identified, she added. 

Horacio Bach, a University of British Columbia infectious diseases expert, said older people’s immune systems may take longer than three weeks to produce antibodies or may not produce them at all.

Bach said no vaccine prevents illness 100 per cent of the time, but the COVID-19 shots have been proven to be safe and very effective against serious illness and hospitalization.

— By Laura Dhillon Kane in Vancouver

This report by The Canadian Press was first published March 10, 2021.

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What’s the greatest holiday gift: lips, hair, skin? Give the gift of great skin this holiday season

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Give the gift of great skin this holiday season

Skinstitut Holiday Gift Kits take the stress out of gifting

Toronto, October 31, 2024 – Beauty gifts are at the top of holiday wish lists this year, and Laser Clinics Canada, a leader in advanced beauty treatments and skincare, is taking the pressure out of seasonal shopping. Today, Laser Clincs Canada announces the arrival of its 2024 Holiday Gift Kits, courtesy of Skinstitut, the exclusive skincare line of Laser Clinics Group.

In time for the busy shopping season, the limited-edition Holiday Gifts Kits are available in Laser Clinics locations in the GTA and Ottawa. Clinics are conveniently located in popular shopping centers, including Hillcrest Mall, Square One, CF Sherway Gardens, Scarborough Town Centre, Rideau Centre, Union Station and CF Markville. These limited-edition Kits are available on a first come, first served basis.

“These kits combine our best-selling products, bundled to address the most relevant skin concerns we’re seeing among our clients,” says Christina Ho, Senior Brand & LAM Manager at Laser Clinics Canada. “With several price points available, the kits offer excellent value and suit a variety of gift-giving needs, from those new to cosmeceuticals to those looking to level up their skincare routine. What’s more, these kits are priced with a savings of up to 33 per cent so gift givers can save during the holiday season.

There are two kits to select from, each designed to address key skin concerns and each with a unique theme — Brightening Basics and Hydration Heroes.

Brightening Basics is a mix of everyday essentials for glowing skin for all skin types. The bundle comes in a sleek pink, reusable case and includes three full-sized products: 200ml gentle cleanser, 50ml Moisture Defence (normal skin) and 30ml1% Hyaluronic Complex Serum. The Brightening Basics kit is available at $129, a saving of 33 per cent.

Hydration Heroes is a mix of hydration essentials and active heroes that cater to a wide variety of clients. A perfect stocking stuffer, this bundle includes four deluxe products: Moisture 15 15 ml Defence for normal skin, 10 ml 1% Hyaluronic Complex Serum, 10 ml Retinol Serum and 50 ml Expert Squalane Cleansing Oil. The kit retails at $59.

In addition to the 2024 Holiday Gifts Kits, gift givers can easily add a Laser Clinic Canada gift card to the mix. Offering flexibility, recipients can choose from a wide range of treatments offered by Laser Clinics Canada, or they can expand their collection of exclusive Skinstitut products.

 

Brightening Basics 2024 Holiday Gift Kit by Skinstitut, available exclusively at Laser Clincs Canada clinics and online at skinstitut.ca.

Hydration Heroes 2024 Holiday Gift Kit by Skinstitut – available exclusively at Laser Clincs Canada clinics and online at skinstitut.ca.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Pediatric group says doctors should regularly screen kids for reading difficulties

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The Canadian Paediatric Society says doctors should regularly screen children for reading difficulties and dyslexia, calling low literacy a “serious public health concern” that can increase the risk of other problems including anxiety, low self-esteem and behavioural issues, with lifelong consequences.

New guidance issued Wednesday says family doctors, nurses, pediatricians and other medical professionals who care for school-aged kids are in a unique position to help struggling readers access educational and specialty supports, noting that identifying problems early couldhelp kids sooner — when it’s more effective — as well as reveal other possible learning or developmental issues.

The 10 recommendations include regular screening for kids aged four to seven, especially if they belong to groups at higher risk of low literacy, including newcomers to Canada, racialized Canadians and Indigenous Peoples. The society says this can be done in a two-to-three-minute office-based assessment.

Other tips encourage doctors to look for conditions often seen among poor readers such as attention-deficit hyperactivity disorder; to advocate for early literacy training for pediatric and family medicine residents; to liaise with schools on behalf of families seeking help; and to push provincial and territorial education ministries to integrate evidence-based phonics instruction into curriculums, starting in kindergarten.

Dr. Scott McLeod, one of the authors and chair of the society’s mental health and developmental disabilities committee, said a key goal is to catch kids who may be falling through the cracks and to better connect families to resources, including quicker targeted help from schools.

“Collaboration in this area is so key because we need to move away from the silos of: everything educational must exist within the educational portfolio,” McLeod said in an interview from Calgary, where he is a developmental pediatrician at Alberta Children’s Hospital.

“Reading, yes, it’s education, but it’s also health because we know that literacy impacts health. So I think that a statement like this opens the window to say: Yes, parents can come to their health-care provider to get advice, get recommendations, hopefully start a collaboration with school teachers.”

McLeod noted that pediatricians already look for signs of low literacy in young children by way of a commonly used tool known as the Rourke Baby Record, which offers a checklist of key topics, such as nutrition and developmental benchmarks, to cover in a well-child appointment.

But he said questions about reading could be “a standing item” in checkups and he hoped the society’s statement to medical professionals who care for children “enhances their confidence in being a strong advocate for the child” while spurring partnerships with others involved in a child’s life such as teachers and psychologists.

The guidance said pediatricians also play a key role in detecting and monitoring conditions that often coexist with difficulty reading such as attention-deficit hyperactivity disorder, but McLeod noted that getting such specific diagnoses typically involves a referral to a specialist, during which time a child continues to struggle.

He also acknowledged that some schools can be slow to act without a specific diagnosis from a specialist, and even then a child may end up on a wait list for school interventions.

“Evidence-based reading instruction shouldn’t have to wait for some of that access to specialized assessments to occur,” he said.

“My hope is that (by) having an existing statement or document written by the Canadian Paediatric Society … we’re able to skip a few steps or have some of the early interventions present,” he said.

McLeod added that obtaining specific assessments from medical specialists is “definitely beneficial and advantageous” to know where a child is at, “but having that sort of clear, thorough assessment shouldn’t be a barrier to intervention starting.”

McLeod said the society was partly spurred to act by 2022’s “Right to Read Inquiry Report” from the Ontario Human Rights Commission, which made 157 recommendations to address inequities related to reading instruction in that province.

He called the new guidelines “a big reminder” to pediatric providers, family doctors, school teachers and psychologists of the importance of literacy.

“Early identification of reading difficulty can truly change the trajectory of a child’s life.”

This report by The Canadian Press was first published Oct. 23, 2024.

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