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BC Ferries CEO says company working on ‘customer recovery plan’ after vessel removed – Global News

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A key BC Ferries C-class vessel has been removed from service due to a mechanical issue.

The Coastal Renaissance, which was operating on the Tsawwassen and Duke Point route, has an issue with a motor in the engine.

BC Ferries CEO Nicolas Jimenez said the timeline for the vessel to return to service will be measured in weeks, not days.

Jimenez gave an update on the situation on Friday and said BC Ferries is working on a customer recovery plan.

“We are working with customers who are impacted — we are doing this every day — and we will do this for as long as we need to,” he said. “We have a large team that is working continuously to contact customers and book them on other sailings, refund them and offer them free vouchers for future travel.”


Click to play video: 'BC Ferries vessel out for ‘weeks,’ causing cancellations'

1:38
BC Ferries vessel out for ‘weeks,’ causing cancellations


BC Ferries has been able to add extra capacity on Tuesdays and Wednesdays for the Tsawwassen and Duke Point route.

It also said it’s fully staffed and is working with local police detachments to prevent traffic chaos.

There is also a priority queue with customer care that has been created for those impacted.

Jimenez said the company is not done with new preparations and more actions will be taken in the coming days to address the vessel being out of service and a long weekend approaching in early September. It was not said what those preparations would be, at this time.


Click to play video: 'BC Ferries CEO addresses issues, says crews and ferries ready for long weekend'

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BC Ferries CEO addresses issues, says crews and ferries ready for long weekend


Jimenez said due to the removal of the vessel, more service changes will be announced in the coming hours and days.

“Our goal is to keep the reservation levels, which are around 85 per cent, where they are. Maintain the very small percentage of availability for other customers because we know they have certain needs that can’t be planned for,” Jimenez said.

“(We will) find people additional opportunities take sailings at other times. We are also exploring the potential to provide sailings early in the morning and late at night.”

The C-class ferries have had problems this summer, with the Coastal Celebration needing repairs in a dry dock in July.

“Our Customer Service Centre will contact customers with bookings on these cancelled sailings to let them know if we have space available to fit them on an alternate sailing later in the day, or if their booking must be cancelled,” BC Ferries staff said in an alert. “In the case of a cancellation, we will refund fees and/or fares.”

BC Ferries encourages all passengers to stay up to date by visiting its social media pages and website.

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&copy 2023 Global News, a division of Corus Entertainment Inc.

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Netflix’s subscriber growth slows as gains from password-sharing crackdown subside

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Netflix on Thursday reported that its subscriber growth slowed dramatically during the summer, a sign the huge gains from the video-streaming service’s crackdown on freeloading viewers is tapering off.

The 5.1 million subscribers that Netflix added during the July-September period represented a 42% decline from the total gained during the same time last year. Even so, the company’s revenue and profit rose at a faster pace than analysts had projected, according to FactSet Research.

Netflix ended September with 282.7 million worldwide subscribers — far more than any other streaming service.

The Los Gatos, California, company earned $2.36 billion, or $5.40 per share, a 41% increase from the same time last year. Revenue climbed 15% from a year ago to $9.82 billion. Netflix management predicted the company’s revenue will rise at the same 15% year-over-year pace during the October-December period, slightly than better than analysts have been expecting.

The strong financial performance in the past quarter coupled with the upbeat forecast eclipsed any worries about slowing subscriber growth. Netflix’s stock price surged nearly 4% in extended trading after the numbers came out, building upon a more than 40% increase in the company’s shares so far this year.

The past quarter’s subscriber gains were the lowest posted in any three-month period since the beginning of last year. That drop-off indicates Netflix is shifting to a new phase after reaping the benefits from a ban on the once-rampant practice of sharing account passwords that enabled an estimated 100 million people watch its popular service without paying for it.

The crackdown, triggered by a rare loss of subscribers coming out of the pandemic in 2022, helped Netflix add 57 million subscribers from June 2022 through this June — an average of more than 7 million per quarter, while many of its industry rivals have been struggling as households curbed their discretionary spending.

Netflix’s gains also were propelled by a low-priced version of its service that included commercials for the first time in its history. The company still is only getting a small fraction of its revenue from the 2-year-old advertising push, but Netflix is intensifying its focus on that segment of its business to help boost its profits.

In a letter to shareholder, Netflix reiterated previous cautionary notes about its expansion into advertising, though the low-priced option including commercials has become its fastest growing segment.

“We have much more work to do improving our offering for advertisers, which will be a priority over the next few years,” Netflix management wrote in the letter.

As part of its evolution, Netflix has been increasingly supplementing its lineup of scripted TV series and movies with live programming, such as a Labor Day spectacle featuring renowned glutton Joey Chestnut setting a world record for gorging on hot dogs in a showdown with his longtime nemesis Takeru Kobayashi.

Netflix will be trying to attract more viewer during the current quarter with a Nov. 15 fight pitting former heavyweight champion Mike Tyson against Jake Paul, a YouTube sensation turned boxer, and two National Football League games on Christmas Day.

The Canadian Press. All rights reserved.

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