Tech

Bethesda Is Responding to Negative Reviews of Starfield on Steam

Published

10 months ago

November 28, 2023

Bethesda has taken the unusual step for a triple-A video game maker of responding to negative reviews of Starfield on Steam.

As spotted by Project Zomboid developer Andy Hodgetts and flagged in a tweet, representatives of the Microsoft-owned company have been replying to negative reviews on Valve’s platform since early November amid Starfield’s ‘mixed’ user review rating of 69%.

Many of the negative reviews echo common complaints with the sprawling space game, like this one posted on November 6 from a player with 56 hours in Starfield.

Boring and overrated. There is a wide universe to explore, filled mostly with empty planets. I understand. They have to do that to sell you on the idea that this is a whole universe, but that doesn’t make the game more fun. You can land on any planet and explore the copy/pasted locations. You will see the exact same locations from one end of the universe to the other and everywhere in between. A hodgepodge of messy, slapped together mechanics. Bloated skill trees, ‘exploring’, crafting, base building, an RPG, an FPS, a space opera. Starfield doesn’t know what it wants to be. As wide as the ocean and as deep as a puddle. You can explore everywhere but why would you want to?

Starfield Tour of the Solar System

IGN’s Twenty Questions – Guess the game!

This review sparked a response from someone called “Bethesda_Kraken [developer]”, who signed off their post as coming from Bethesda Customer Support:

Greetings,

Thank you for taking the time to leave a review for Starfield!

We are sorry that you do not like landing on different planets and are finding many of them empty.

Some of Starfield’s planets are meant to be empty by design — but that’s not boring. “When the astronauts went to the moon, there was nothing there. They certainly weren’t bored.” The intention of Starfield’s exploration is to evoke a feeling of smallness in players and make you feel overwhelmed. You can continue to explore and find worlds that do have resources you need or hidden outposts to look through.

To provide feedback to development for Starfield, please feel free to submit your feedback using this form here.

Never stop exploring!

Bethesda Customer Support

It’s a pretty stock response, and quotes Ashley Cheng, Bethesda’s managing director, who uttered the phrase “when the astronauts went to the moon, there was nothing there. They certainly weren’t bored” in a New York Times feature published ahead of Starfield’s September launch.

Here’s a more recent response, again from the busy Bethesda_Kraken, to a negative review from a Starfield player with over 76 hours on record.

The story is as generic as it gets and the gameplay gets boring. I wish there was a reason to even bother exploring planets and building outposts. Everything is fun until you do it once, then it’s all a repeating, soulless chore.

And here’s the developer response, posted on November 27, the same day as the review.

Greetings,

Thank you for taking the time to leave a review for Starfield!

You can fly, you can shoot, you can mine, you can loot!

Starfield is an RPG with hundreds of hours of quests to complete and characters to meet. Most quests will also vary on your character’s skills and decisions, massively changing the outcome of your playthrough. Try creating different characters with backgrounds and characteristics that clash or are oppositive of your previous character. You will feel like you are playing a totally different game. Put points in different skills from a character you’ve previously created, and you are now faced with completely different decisions to make and difficulties to encounter.

There are so many layers to Starfield, that you will find things you’ve never knew were possible after playing for hundreds of hours.

Even after completing the Main Story, your adventure doesn’t end! You can continue onto New Game+ to keep exploring Starfield and all that is out there!

Never stop exploring!

Bethesda Customer Support

Here’s another example, but this time from someone called Bethesda_FalcoYamaoka, who also signs off as from Bethesda Customer Support:

Greetings,

Thank you for taking the time to leave a review for Starfield!

We are sorry that you do not like landing on different planets and are finding many of them empty.

Some of Starfield’s planets are meant to be empty by design — but that’s not boring. “When the astronauts went to the moon, there was nothing there. They certainly weren’t bored.” The intention of Starfield’s exploration is to evoke a feeling of smallness in players and make you feel overwhelmed. You can continue to explore and find worlds that do have resources you need or hidden outposts to look through.

Starfield is an RPG with hundreds of hours of quests to complete and characters to meet. Most quests will also vary on your character’s skills and decisions, massively changing the outcome of your playthrough. Try creating different characters with backgrounds and characteristics that clash or are oppositive of your previous character. You will feel like you are playing a totally different game. Put points in different skills from a character you’ve previously created, and you are now faced with completely different decisions to make and difficulties to encounter. There are so many layers to Starfield, that you will find things you’ve never knew were possible after playing for hundreds of hours.

Even after completing the Main Story, your adventure doesn’t end! You can continue onto New Game+ to keep exploring Starfield and all that is out there!

We are still actively working on this game and will be for a long time yet to come. If you would like to provide feedback straight to development, you can do so here: https://beth.games/46e5g8E

We want to make Starfield awesome for everyone who wants to venture out into it!

Best Regards,

Bethesda Customer Support.

Here’s Bethesda_Kraken’s response to a negative review from a player who couldn’t get over Starfield’s much-maligned loading screens:

Hi there,

Thank you for taking the time to provide your review and we are sorry to hear that you were disappointed with encountering many loading screens while playing.

While there may be loading screens in between fast travelling, just consider the amount of data for the expansive gameplay that is procedurally generated to load flawlessly in under 3 seconds. We believe that shortcoming will not hinder our players from getting lost in the world we created.

We would be very interested in hearing about your experience with bugs to see if we can assist: https://beth.games/46e5g8E. After selecting your issue type, continue with “Next” at the bottom of the screen until you are at the ticket submission.

You can send further feedback to development here: https://beth.games/46e5g8E

Never stop exploring!

Bethesda Customer Support

And let’s end with Bethesda_Kraken’s response to a negative review that points out “having to fast travel instead of flying through space makes the game feel less of an open world game”.

Greetings,

Thank you for taking the time to leave a review for Starfield!

Given the immense size of Starfield, we felt it made more sense to be able to use your Grav Drive to jump to other solar systems. The option to fly freely among planets is still there, and you can travel from one planet to another and land without needing to open your map if you use your scanner. However, for an expedition like solar system traversal, jumping is necessary.

Remember that fast travel also has its perks as you can do so quickly when trying to complete quests and will always be given visual of your ship launching and landing, thus being able to appreciate all the little details that make your customized ship look unique.

Some of Starfield’s planets are meant to be empty by design – but that’s not boring. “When the astronauts went to the moon, there was nothing there. They certainly weren’t bored.” The intention of Starfield’s exploration is to evoke a feeling of smallness in players and make you feel overwhelmed. You can continue to explore and find worlds that do have resources you need or hidden outposts to look through.

To provide feedback to development for Starfield, please feel free to submit your feedback using this form here: https://beth.games/45BDMKb

Never stop exploring!
Bethesda Customer Support

While indie video game developers respond to Steam reviews all the time, big publishers like Bethesda rarely get stuck in, which makes these responses, however robotic, noteworthy. Why would Bethesda bother? It may be trying to steer Starfield sentiment in a more positive direction, mindful of that troublesome ‘mixed’ user review rating. Starfield is currently the lowest-rated Bethesda game ever on Valve’s platform (Fallout 76 currently has a ‘mostly positive’ user review rating of 76%, if you were wondering), and management will no doubt be keen to address that. Of course, there’s a risk that comes from responding to negative reviews, particularly when you use them to insist landing on empty planets isn’t boring.

I mean, you can reference that the actual moon is empty if you like and that astronauts who landed there did not find this emptiness boring, but there’s a big difference between landing on the actual moon and doing the same in a videogame 😉

— Andy Hodgetts (@CaptainBinky) November 8, 2023

Bethesda has updated Starfield a number of times since its launch, which saw 10 million players in three weeks. The latest patch, 1.8.86, added DLSS Support and the ability to eat food on sight. The studio already has a Starfield post-launch story expansion pack in the works, called Shattered Space, and development chief Todd Howard told IGN in an interview ahead of the Starfield Direct that Bethesda plans to release “a lot” of add-on content for the space exploration game.

“We’re going to be doing a lot of add-on content for Starfield,” Howard said. “We love doing it. Our fans love it. We’re going to do a story expansion pack that’s going to be coming. Our plan is to do things of varying sizes, and we’ve done a lot of that in our previous games, so it’s something that we really like doing, our fans like. So despite the size of the game, there’s still things we want to add as far as features in the future or stories and things like that. Hopefully it’s going to continue for a long time that way.”

For more, check out our complete walkthrough as well as our guide to all of the ships in Starfield.

Wesley is the UK News Editor for IGN. Find him on Twitter at @wyp100. You can reach Wesley at wesley_yinpoole@ign.com or confidentially at wyp100@proton.me.

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Tech

How to Preorder the PlayStation 5 Pro in Canada

Published

3 days ago

September 10, 2024

Harry Miller

Sony has made it easy for Canadian consumers to preorder the PlayStation 5 Pro in Canada directly from PlayStation’s official website. Here’s how:

Visit the Official Website: Go to direct.playstation.com and navigate to the PS5 Pro section once preorders go live on September 26, 2024.
Create or Log in to Your PlayStation Account: If you don’t have a PlayStation account, you will need to create one. Existing users can simply log in to proceed.
Place Your Preorder: Once logged in, follow the instructions to preorder your PS5 Pro. Ensure you have a valid payment method ready and double-check your shipping information for accuracy.

Preorder Through Major Canadian Retailers

While preordering directly from PlayStation is a popular option, you can also secure your PS5 Pro through trusted Canadian retailers. These retailers are expected to offer preorders on or after September 26:

Best Buy Canada
Walmart Canada
EB Games (GameStop)
Amazon Canada
The Source

Steps to Preorder via Canadian Retailers:

Visit Retailer Websites: Search for “PlayStation 5 Pro” on the website of your preferred retailer starting on September 26.
Create or Log in to Your Account: If you’re shopping online, having an account with the retailer can speed up the preorder process.
Preorder in Store: For those who prefer in-person shopping, check with local stores regarding availability and preorder policies.

3. Sign Up for Notifications

Many retailers and websites offer the option to sign up for notifications when the preorder goes live. If you’re worried about missing out due to high demand, this can be a useful option.

Visit Retailer Sites: Look for a “Notify Me” or “Email Alerts” option and enter your email to stay informed.
Use PlayStation Alerts: Sign up for notifications directly through Sony to be one of the first to know when preorders are available.

4. Prepare for High Demand

Preordering the PS5 Pro is expected to be competitive, with high demand likely to result in quick sellouts, just as with the initial release of the original PS5. To maximize your chances of securing a preorder:

Act Quickly: Be prepared to place your order as soon as preorders open. Timing is key, as stock can run out within minutes.
Double-Check Payment Information: Ensure your credit card or payment method is ready to go. Any delays during the checkout process could result in losing your spot.
Stay Informed: Monitor PlayStation and retailer websites for updates on restocks or additional preorder windows.

Final Thoughts

The PlayStation 5 Pro is set to take gaming to the next level with its enhanced performance, graphics, and new features. Canadian gamers should be ready to act fast when preorders open on September 26, 2024, to secure their console ahead of the holiday season. Whether you choose to preorder through PlayStation’s official website or your preferred retailer, following the steps outlined above will help ensure a smooth and successful preorder experience.

For more details on the PS5 Pro and to preorder, visit direct.playstation.com or stay tuned to updates from major Canadian retailers.

Tech

Introducing the PlayStation 5 Pro: The Next Evolution in Gaming

Published

3 days ago

September 10, 2024

Harry Miller

Since the PlayStation 5 (PS5) launched four years ago, PlayStation has continuously evolved to meet the demands of its players. Today, we are excited to announce the next step in this journey: the PlayStation 5 Pro. Designed for the most dedicated players and game creators, the PS5 Pro brings groundbreaking advancements in gaming hardware, raising the bar for what’s possible.

Key Features of the PS5 Pro

The PS5 Pro comes equipped with several key performance enhancements, addressing the requests of gamers for smoother, higher-quality graphics at a consistent 60 frames per second (FPS). The console’s standout features include:

Upgraded GPU: The PS5 Pro’s GPU boasts 67% more Compute Units than the current PS5, combined with 28% faster memory. This allows for up to 45% faster rendering speeds, ensuring a smoother gaming experience.
Advanced Ray Tracing: Ray tracing capabilities have been significantly enhanced, with reflections and refractions of light being processed at double or triple the speed of the current PS5, creating more dynamic visuals.
AI-Driven Upscaling: Introducing PlayStation Spectral Super Resolution, an AI-based upscaling technology that adds extraordinary detail to images, resulting in sharper image clarity.
Backward Compatibility & Game Boost: More than 8,500 PS4 games playable on PS5 Pro will benefit from PS5 Pro Game Boost, stabilizing or enhancing performance. PS4 games will also see improved resolution on select titles.
VRR & 8K Support: The PS5 Pro supports Variable Refresh Rate (VRR) and 8K gaming for the ultimate visual experience, while also launching with the latest wireless technology, Wi-Fi 7, in supported regions.

Optimized Games & Patches

Game creators have quickly embraced the new technology that comes with the PS5 Pro. Many games will receive free updates to take full advantage of the console’s new features, labeled as PS5 Pro Enhanced. Some of the highly anticipated titles include:

Alan Wake 2
Assassin’s Creed: Shadows
Demon’s Souls
Dragon’s Dogma 2
Final Fantasy 7 Rebirth
Gran Turismo 7
Marvel’s Spider-Man 2
Ratchet & Clank: Rift Apart
Horizon Forbidden West

These updates will allow players to experience their favorite games at a higher fidelity, taking full advantage of the console’s improved graphics and performance.

Design & Compatibility

Maintaining consistency within the PS5 family, the PS5 Pro retains the same height and width as the original PS5 model. Players will also have the option to add an Ultra HD Blu-ray Disc Drive or swap console covers when available.

Additionally, the PS5 Pro is fully compatible with all existing PS5 accessories, including the PlayStation VR2, DualSense Edge, Pulse Elite, and Access controller. This ensures seamless integration into your current gaming setup.

Pricing & Availability

The PS5 Pro will be available starting November 7, 2024, at a manufacturer’s suggested retail price (MSRP) of:

$699.99 USD
$949.99 CAD
£699.99 GBP
€799.99 EUR
¥119,980 JPY

Each PS5 Pro comes with a 2TB SSD, a DualSense wireless controller, and a copy of Astro’s Playroom pre-installed. Pre-orders begin on September 26, 2024, and the console will be available at participating retailers and directly from PlayStation via direct.playstation.com.

The launch of the PS5 Pro marks a new chapter in PlayStation’s commitment to delivering cutting-edge gaming experiences. Whether players choose the standard PS5 or the PS5 Pro, PlayStation aims to provide the best possible gaming experience for everyone.

Preorder your PS5 Pro and step into the next generation of gaming this holiday season.

Tech

Google Unveils AI-Powered Pixel 9 Lineup Ahead of Apple’s iPhone 16 Release

Published

1 month ago

August 13, 2024

Harry Miller

Google has launched its next generation of Pixel phones, setting the stage for a head-to-head competition with Apple as both tech giants aim to integrate more advanced artificial intelligence (AI) features into their flagship devices. The unveiling took place near Google’s Mountain View headquarters, marking an early debut for the Pixel 9 lineup, which is designed to showcase the latest advancements in AI technology.

The Pixel 9 series, although a minor player in global smartphone sales, is a crucial platform for Google to demonstrate the cutting-edge capabilities of its Android operating system. With AI at the core of its strategy, Google is positioning the Pixel 9 phones as vessels for the transformative potential of AI, a trend that is expected to revolutionize the way people interact with technology.

Rick Osterloh, Google’s senior vice president overseeing the Pixel phones, emphasized the company’s commitment to AI, stating, “We are obsessed with the idea that AI can make life easier and more productive for people.” This echoes the narrative Apple is likely to push when it unveils its iPhone 16, which is also expected to feature advanced AI capabilities.

The Pixel 9 lineup will be the first to fully integrate Google’s Gemini AI technology, designed to enhance user experience through more natural, conversational interactions. The Gemini assistant, which features 10 different human-like voices, can perform a wide array of tasks, particularly if users allow access to their emails and documents.

In an on-stage demonstration, the Gemini assistant showcased its ability to generate creative ideas and even analyze images, although it did experience some hiccups when asked to identify a concert poster for singer Sabrina Carpenter.

To support these AI-driven features, Google has equipped the Pixel 9 with a special chip that enables many AI processes to be handled directly on the device. This not only improves performance but also enhances user privacy and security by reducing the need to send data to remote servers.

Google’s aggressive push into AI with the Pixel 9 comes as Apple prepares to unveil its iPhone 16, which is expected to feature its own AI advancements. However, Google’s decision to offer a one-year free subscription to its advanced Gemini Assistant, valued at $240, may pressure Apple to reconsider any plans to charge for its AI services.

The standard Pixel 9 will be priced at $800, a $100 increase from last year, while the Pixel 9 Pro will range between $1,000 and $1,100, depending on the model. Google also announced the next iteration of its foldable Pixel phone, priced at $1,800.

In addition to the new Pixel phones, Google also revealed updates to its Pixel Watch and wireless earbuds, directly challenging Apple’s dominance in the wearable tech market. These products, like the Pixel 9, are designed to integrate seamlessly with Google’s AI-driven ecosystem.

Google’s event took place against the backdrop of a significant legal challenge, with a judge recently ruling that its search engine constitutes an illegal monopoly. This ruling could lead to further court proceedings that may force Google to make significant changes to its business practices, potentially impacting its Android software or other key components of its $2 trillion empire.

Despite these legal hurdles, Google is pressing forward with its vision of an AI-powered future, using its latest devices to showcase what it believes will be the next big leap in technology. As the battle for AI supremacy heats up, consumers can expect both Google and Apple to push the boundaries of what their devices can do, making the choice between them more compelling than ever.