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BioWare contractors at Keywords Studios vote ‘yes’ in favor of union – Polygon

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Quality assurance (QA) workers at Keywords Studios’ Edmonton, Canada location, which supports BioWare projects like Mass Effect: Legendary Edition, have voted unanimously in favor of a union, they announced Monday.

The Alberta Labour Board counted the votes Monday and found all 16 eligible QA workers voted yes.

A representative for the new Keywords workers’ union said that bargaining will begin this week. A Keywords Studios representative pointed Polygon to a statement on its website:

Keywords Studios accept the vote of the 16 Edmonton staff who have chosen to unionize. We value our people and will continue to constantly strive to be a good employer. As an organization we want to ensure an engaging experience for all of our employees, and we take any concerns that our staff have seriously. We will continue to have an ongoing dialogue with all individuals in the Edmonton team, as we move forward together, always learning and improving.

“We’re ecstatic,” James, a Keywords Studios QA worker and organizing committee member, told Polygon on Monday. “We’re super happy. It will assist us going forward into bargaining that the whole team is completely united on this effort.”

Keywords Studio QA workers started talking about unionization in March after the studio implemented a return-to-office order that meant hundreds of dollars in extra expenses for commuting workers. Already frustrated by low pay, the workers found higher commuting costs harder to swallow, and also found the work-from-home flexibility a meaningful benefit. Keywords Studios QA workers said they don’t receive paid time off, which made going back to the office more challenging, too. Developing any COVID-19 symptoms would mean having to take a personal day off, rather than simply being able to work from home.

“We all got together and started talking about what it would look like in terms of costs for each of us individually,” James said. “We had a choice. We can either try to quit and go find another job, but we love what we do. We don’t want to leave. So we decided to try to form a union to see if we can drive some positive change in our workplace.”

Keywords Studios QA workers are organized under United Food and Commercial Workers Canada Union, Local No. 401. The group filed paperwork with the Alberta Labour Relations Board in April.

Keywords Studios was founded in 1998, with a headquarters in Ireland and more than 20 offices worldwide. Keywords itself does not publish or develop its own games, but instead provides art, audio, quality assurance, and development support for other studios.

Keywords Studios lists BioWare, owned by Electronic Arts since 2007, EA, Square Enix, and Blizzard Entertainment among several AAA studios and publishers that it supports. The Edmonton team, specifically, has worked on BioWare games like Mass Effect: Legendary Edition and a Star Wars: The Old Republic expansion. The team is currently working on the next Dragon Age.

The Keywords Studios union vote comes two weeks after Activision Blizzard QA workers at Raven Software formed a union with a 19-3 vote.

Labor organizing and unionization in the video game industry is more common outside of North America; the technology industry in North America historically been considered anti-union. Video game workers, in particular, have reported working long hours — sometimes up to 100 per week under crunch conditions — and low pay. QA workers, in particular, told Polygon in 2021 that they often feel disposable, with minimum-wage pay and contract work cycles.

Workers are pushing to change that environment, however, with QA workers leading the initiative for fairer working conditions.

James, the Keywords Studios QA worker, said the Keywords union has been in contact with their colleagues at Raven Software, who’ve supported their effort by sharing experiences and anti-union tactics to look out for. They’ve also received support from Game Workers Unite Montréal, an organization advocating for workers rights and unions in the video game industry.

“We’ve got a better chance of getting some better working conditions together,” James said.

Update: This story has been updated to include a statement from Keywords Studios.

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Netflix’s subscriber growth slows as gains from password-sharing crackdown subside

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Netflix on Thursday reported that its subscriber growth slowed dramatically during the summer, a sign the huge gains from the video-streaming service’s crackdown on freeloading viewers is tapering off.

The 5.1 million subscribers that Netflix added during the July-September period represented a 42% decline from the total gained during the same time last year. Even so, the company’s revenue and profit rose at a faster pace than analysts had projected, according to FactSet Research.

Netflix ended September with 282.7 million worldwide subscribers — far more than any other streaming service.

The Los Gatos, California, company earned $2.36 billion, or $5.40 per share, a 41% increase from the same time last year. Revenue climbed 15% from a year ago to $9.82 billion. Netflix management predicted the company’s revenue will rise at the same 15% year-over-year pace during the October-December period, slightly than better than analysts have been expecting.

The strong financial performance in the past quarter coupled with the upbeat forecast eclipsed any worries about slowing subscriber growth. Netflix’s stock price surged nearly 4% in extended trading after the numbers came out, building upon a more than 40% increase in the company’s shares so far this year.

The past quarter’s subscriber gains were the lowest posted in any three-month period since the beginning of last year. That drop-off indicates Netflix is shifting to a new phase after reaping the benefits from a ban on the once-rampant practice of sharing account passwords that enabled an estimated 100 million people watch its popular service without paying for it.

The crackdown, triggered by a rare loss of subscribers coming out of the pandemic in 2022, helped Netflix add 57 million subscribers from June 2022 through this June — an average of more than 7 million per quarter, while many of its industry rivals have been struggling as households curbed their discretionary spending.

Netflix’s gains also were propelled by a low-priced version of its service that included commercials for the first time in its history. The company still is only getting a small fraction of its revenue from the 2-year-old advertising push, but Netflix is intensifying its focus on that segment of its business to help boost its profits.

In a letter to shareholder, Netflix reiterated previous cautionary notes about its expansion into advertising, though the low-priced option including commercials has become its fastest growing segment.

“We have much more work to do improving our offering for advertisers, which will be a priority over the next few years,” Netflix management wrote in the letter.

As part of its evolution, Netflix has been increasingly supplementing its lineup of scripted TV series and movies with live programming, such as a Labor Day spectacle featuring renowned glutton Joey Chestnut setting a world record for gorging on hot dogs in a showdown with his longtime nemesis Takeru Kobayashi.

Netflix will be trying to attract more viewer during the current quarter with a Nov. 15 fight pitting former heavyweight champion Mike Tyson against Jake Paul, a YouTube sensation turned boxer, and two National Football League games on Christmas Day.

The Canadian Press. All rights reserved.

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