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Boost Your Job Search With Exceptional Rapport-Building Skills

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Job searching requires putting yourself ‘out there,’ making you vulnerable to the uncomfortable prospect of being judged. To avoid judgment, people are increasingly hiding behind social media and texting. This change in communication preference has led to a rise in social awkwardness, something you likely have noticed.

Job searching is fundamentally a social activity; being socially awkward will impede your efforts. A common misconception is that you can secure a job based solely on your credentials. As I’ve stressed in previous columns, job opportunities are all around you; however, they’re linked to people, underscoring the importance of connecting with people.

You never know where your next job lead will come from. Local coffee shop baristas, parents at your child’s soccer game, or the person behind you in a checkout line could lead you to a job. Becoming comfortable with striking up conversations and building rapport with everyone you meet, even in casual settings, will create valuable connections and open doors to new job opportunities.

There’s no shortage of qualified candidates. Employers aren’t looking for the perfect résumé or LinkedIn profile; they’re looking for candidates who’ll fit into their culture and team without disrupting productivity. In this regard, creating a personal connection so you tip the hiring decision scale in your favour is the key to job search success.

 

Getting hired requires proving three things:

 

  1. You’re easy to get along with
  2. You’ll do good work
  3. You’ll deliver your work on time

 

Worth noting: Once hired, two out of three will suffice.

 

  • If your work’s good and you deliver on time, your unpleasantness will be tolerated.
  • If your work’s good and you’re liked, your lateness will be overlooked.
  • If you’re on time and pleasant to deal with, you don’t have to be the best.

 

Of course, you should strive for all three.

Assuming your resume and LinkedIn profile provide quantified examples of how you meet deadlines and do good work, how do you establish rapport with a stranger and come across as someone who’ll be easy to work with, which many job seekers struggle to do?

 

Smile

“A smile is the universal welcome.” – Max Eastman, American writer.

Before you say a word, people notice and judge your physical features, especially whether you’re smiling. Smiling conveys approachability, confidence, and friendliness, puts the other person at ease, and signals that you’re up for a conversation.

 

Give genuine, sincere compliments.

Everyone craves recognition and appreciation. The easiest way to connect with someone is to make them feel good about themselves; therefore, make it a habit to give genuine and sincere compliments.

 

Ineffective Compliments:

 

  • “Nice car!” (generic and superficial)
  • “I love your outfit!” (focuses on appearance)

 

Effective Compliments:

 

  • “I was impressed how clearly you explained that complex concept during the panel discussion.”
  • “Thanks for sharing your insights into industry trends. You clearly did your research.”

 

Mirroring

Savvy job seekers often mirror their interviewer’s tone and body language during an interview. Without saying a word, they build rapport and create a bond of familiarity.

Recall the last time you engaged a friend in a meaningful conversation. Chances are, you unknowingly mirrored each other’s body language, matching each other’s tone and pace and using the same mannerisms.

By reflecting the other’s body language, you build rapport:

  • If their posture is closed, do the same.
  • If they’re laid back and relaxed, mirror them.
  • If they gesture often, incorporate similar gestures.

 

The 2:1 rule

Showing interest makes you likeable and memorable and shows respect, hence why the 2:1 rule, while simple—listen twice as much as you speak—is the key to building rapport. The 2:1 rule doesn’t mean staying silent but rather listening attentively and asking follow-up questions.

  • “Why did you feel that way?”
  • “What do you plan to do?”
  • “Now that you’ve travelled most of Europe, where are you headed next?”

 

Callbacking is another powerful technique for showing interest and that you’re actually listening. When someone shares a specific detail, bring it up later, especially in future conversations.

  • “You said come October, you’ll have been at Wayne Enterprises for five years. Do you envision staying for another five years?
  • “You mentioned you enjoy playing euchre. Do you belong to a euchre club?”

 

Use the person’s name.

Dale Carnegie famously said, “A person’s name is to that person the sweetest and most important sound in any language.”

Once you’ve introduced yourself and vice versa, use their name throughout the conversation.

 

  • “I understand what you mean, Zach. I’m sure it was challenging.”
  • “Sarah, as a real estate agent, where do you see Calgary’s housing market heading?”

 

Find common ground

Humans are tribal. A quick way to build rapport is to find common ground (read: belonging to the same tribe).

 

  • “Where are you from originally?”
  • “What brought you to [city/event]?”
  • “What do you do for a living?”
  • “How did you get interested in [profession/industry]?”
  • “What do you like to do around [city/region] for fun?”

 

Asking open-ended questions encourages the other person to share their background, interests, and experiences. By identifying commonalities, such as shared connections, experiences, or activities, you’ll have a more engaging conversation.

_____________________________________________________________________

 

Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to artoffindingwork@gmail.com.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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