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Bracing for 'a tax season like no other,' CRA hires private firm to answer Canadians' questions – CBC.ca

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Preparing for what promises to be an extraordinarily busy tax season, the federal government is taking the unusual step of hiring a private company to answer some Canadians’ questions about pandemic benefits — a move that has one union warning about privacy concerns.

Officials with the Canada Revenue Agency insist this is a short-term initiative and that employees of the private company will only answer general questions and won’t have access to taxpayers’ personal information. 

“It’s nice to say that,” said Marc Brière, president of the Union of Taxation Employees, which represents more than 28,000 CRA workers.

“I understand that these people might not have access to the employee CRA system. But what if a taxpayer, thinking they’re calling CRA, inadvertently gave confidential information to the employees of the third party? That can certainly happen. So we’re concerned with that.” 

Brière said he also fears that involving a third party will create more confusion for taxpayers who are increasingly being targeted by scam artists claiming to represent the federal government.

The CRA said the company taking on the benefit inquiries is Maximus Canada and that all agents answering the calls will be based in Canada.

On its website, Maximus Canada states that it already provides health administration services in 10 of 13 Canadian provinces and territories. It’s part of a larger global firm that operates in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom and generates about $2.5 billion US in revenue worldwide.

New staffers to be trained on CRA materials, procedures

The private sector staffers will be trained with Canada Revenue Agency materials and procedures but will have to refer account-specific questions to the agency’s in-house agents, CRA said.

“They will only respond to general inquiries from Canadians, and do not have any access to their personal information or CRA accounts,” said a CRA spokesperson.

It’s not clear how many people are being hired to handle the benefit questions. The CRA said the government has set an “expected service level” and Maxiumus will decide how many people it needs to meet that standard.

The contract is set to run from February to August.

“There will be no options to extend the period of the contract,” said a CRA spokesperson.

Brière said he’s been told by CRA officials that the company could hire roughly 130 people.

“We don’t think it’s respectful to our members that worked like crazy to help out the population and now they’re being told those jobs will be given to somebody else. We don’t think that’s appropriate,” he said.

Pandemic benefits complicate tax season

Those private sector staffers would be in addition to the roughly 2,000 new employees CRA is hiring the to deal with what the agency has said will be “a tax season like no other” in the wake of the COVID-19 pandemic.

Many Canadians and businesses have accessed newly-created pandemic benefits, which could complicate tax season.

WATCH | How the pandemic changes 2020 tax returns:

The COVID-19 pandemic had a big impact on many Canadians’ bottom line and that will result in changes for tax returns, including a work-from-home credit and paying tax on the CERB. Businesses are hoping the government will provide additional support for them and an extension to the filing deadline. 2:03

It’s not clear, for example, how many of the approximately 8.9 million applicants for the Canada Emergency Response Benefit realized the $2,000 per month payments are taxable and set aside money to pay those taxes.

The CRA said it has been “aggressively hiring” in-house call agents to help address the many tax questions it anticipates. It said that, by March 2021, it expects to have hired and trained about 2,000 new agents who will be able to address Canadians’ questions about their tax filings.

Call centre hours for individual inquiries will also be extended as of Feb. 27 and the agency is adding a new call-back service it said will allow callers to ask for an automated return call “when wait times reach a certain length.”

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MEG Energy earnings dip year over year to $167 million in third quarter

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CALGARY – MEG Energy says it earned $167 million in its third quarter, down from $249 million during the same quarter last year.

The company says revenues for the quarter were $1.27 billion, down from $1.44 billion during the third quarter of 2023.

Diluted earnings per share were 62 cents, down from 86 cents a year earlier.

MEG Energy says it successfully completed its debt reduction strategy, reducing its net debt to US$478 million by the end of September, down from US$634 million during the prior quarter.

President and CEO Darlene Gates said moving forward all the company’s free cash flow will be returned to shareholders through expanded share buybacks and a quarterly base dividend.

The company says its capital expenditures for the quarter increased to $141 million from $83 million a year earlier, mainly due to higher planned field development activity, as well as moderate capacity growth projects.

This report by The Canadian Press was first published Nov. 5, 2024.

Companies in this story: (TSX:MEG)

The Canadian Press. All rights reserved.



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Eby wants all-party probe into B.C. vote count errors as election boss blames weather

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Premier David Eby is proposing an all-party committee investigate mistakes made during the British Columbia election vote tally, including an uncounted ballot box and unreported votes in three-quarters of the province’s 93 ridings.

The proposal comes after B.C.’s chief electoral officer blamed extreme weather, long working hours and a new voting system for human errors behind the mistakes in last month’s count, though none were large enough to change the initial results.

Anton Boegman says the agency is already investigating the mistakes to “identify key lessons learned” to improve training, change processes or make recommendations for legislative change.

He says the uncounted ballot box containing about 861 votes in Prince George-Mackenzie was never lost, and was always securely in the custody of election officials.

Boegman says a failure in five districts to properly report a small number of out-of-district votes, meanwhile, rippled through to the counts in 69 ridings.

Eby says the NDP will propose that a committee examine the systems used and steps taken by Elections BC, then recommend improvements in future elections.

“I look forward to working with all MLAs to uphold our shared commitment to free and fair elections, the foundation of our democracy,” he said in a statement Tuesday, after a news conference by Boegman.

Boegman said if an independent review does occur, “Elections BC will, of course, fully participate in that process.”

He said the mistakes came to light when a “discrepancy” of 14 votes was noticed in the riding of Surrey-Guildford, spurring a review that increased the number of unreported votes there to 28.

Surrey-Guildford was the closest race in the election and the NDP victory there gave Eby a one-seat majority. The discovery reduced the NDP’s victory margin from 27 to 21, pending the outcome of a judicial review that was previously triggered because the race was so close.

The mistakes in Surrey-Guildford resulted in a provincewide audit that found the other errors, Boegman said.

“These mistakes were a result of human error. Our elections rely on the work of over 17,000 election officials from communities across the province,” he said.

“Election officials were working 14 hours or more on voting days and on final voting day in particular faced extremely challenging weather conditions in many parts of the province.

“These conditions likely contributed to these mistakes,” he said.

B.C.’s “vote anywhere” model also played a role in the errors, said Boegman, who said he had issued an order to correct the results in the affected ridings.

Boegman said the uncounted Prince George-Mackenzie ballot box was used on the first day of advance voting. Election officials later discovered a vote hadn’t been tabulated, so they retabulated the ballots but mistakenly omitted the box of first-day votes, only including ballots from the second day.

Boegman said the issues discovered in the provincewide audit will be “fully documented” in his report to the legislature on the provincial election, the first held using electronic tabulators.

He said he was confident election officials found all “anomalies.”

B.C. Conservative Party Leader John Rustad had said on Monday that the errors were “an unprecedented failure by the very institution responsible for ensuring the fairness and accuracy of our elections.”

Rustad said he was not disputing the outcomes as judicial recounts continue, but said “it’s clear that mistakes like these severely undermine public trust in our electoral process.”

Rustad called for an “independent review” to make sure the errors never happen again.

Boegman, who said the election required fewer than half the number of workers under the old paper-based system, said results for the election would be returned in 90 of the province’s 93 ridings on Tuesday.

Full judicial recounts will be held in Surrey-Guildford and Kelowna-Centre, while a partial recount of the uncounted box will take place in Prince George-Mackenzie.

Boegman said out-of-district voting had been a part of B.C.’s elections for many decades, and explained how thousands of voters utilized the province’s vote-by-phone system, calling it a “very secure model” for people with disabilities.

“I think this is a unique and very important part of our elections, providing accessibility to British Columbians,” he said. “They have unparalleled access to the ballot box that is not found in other jurisdictions in Canada.”

This report by The Canadian Press was first published Nov. 5, 2024.



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Memorial set for Sunday in Winnipeg for judge, senator, TRC chair Murray Sinclair

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WINNIPEG – A public memorial honouring former judge, senator and chair of the Truth and Reconciliation Commission into residential schools, Murray Sinclair, is set to take place in Winnipeg on Sunday.

The event, which is being organized by the federal and Manitoba governments, will be at Canada Life Centre, home of the NHL’s Winnipeg Jets.

Sinclair died Monday in a Winnipeg hospital at the age of 73.

A teepee and a sacred fire were set up outside the Manitoba legislature for people to pay their respects hours after news of his death became public. The province has said it will remain open to the public until Sinclair’s funeral.

Sinclair’s family continues to invite people to visit the sacred fire and offer tobacco.

The family thanked the public for sharing words of love and support as tributes poured in this week.

“The significance of Mazina Giizhik’s (the One Who Speaks of Pictures in the Sky) impact and reach cannot be overstated,” the family said in a statement on Tuesday, noting Sinclair’s traditional Anishinaabe name.

“He touched many lives and impacted thousands of people.”

They encourage the public to celebrate his life and journey home.

A visitation for extended family, friends and community is also scheduled to take place Wednesday morning.

Leaders from across Canada shared their memories of Sinclair.

Premier Wab Kinew called Sinclair one of the key architects of the era of reconciliation.

Prime Minister Justin Trudeau said Sinclair was a teacher, a guide and a friend who helped the country navigate tough realities.

Sinclair was the first Indigenous judge in Manitoba — the second in Canada.

He served as co-chair of the Aboriginal Justice Inquiry of Manitoba to examine whether the justice system was failing Indigenous people after the murder of Helen Betty Osborne and the police shooting death of First Nations leader J.J. Harper.

In leading the Truth and Reconciliation Commission, he participated in hundreds of hearings across Canada and heard testimony from thousands of residential school survivors.

The commissioners released their widely influential final report in 2015, which described what took place at the institutions as cultural genocide and included 94 calls to action.

This report by The Canadian Press was first published Nov. 5, 2024.

The Canadian Press. All rights reserved.



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