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Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US – Canada NewsWire

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The company who revolutionized the online real estate market deploys Bright Pattern omnichannel contact center platform with Zendesk

SOUTH SAN FRANCISCO, Calif., June 11, 2020 /CNW/ — Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the leading real estate marketplace in the US to support customers over voice and chat. The company is dedicated to empowering consumers with data and inspiration around the place they call home. The company plans to empower customers in 2020 with a tight integration between its mobile app and the Bright Pattern platform to provide seamless connectivity to live support agents from within the app.

The online real estate company selected Bright Pattern as its cloud contact center provider because of Bright Pattern’s ability to handle innovative channels like in-app communication (talk, chat, or share documents within the mobile app), enterprise scalability, simple deployment, ease of use, and out-of-box integration with Zendesk CRM.

“Like most companies shifting to work-from-home due to the current COVID-19 pandemic, this enterprise customer needed a cloud solution that would empower their agents to effortlessly work from home with full connection to their mobile application and existing solutions,” said Michael McCloskey, CEO at Bright Pattern. “Deploying a virtual contact center can be a hard task, but Bright Pattern helps by providing a platform that connects agents and teams while utilizing AI and automation to reduce contact center expenses and assist remote agents. Bright Pattern is helping enterprises across the globe migrate to the cloud and adopt omnichannel to provide a more effortless experience between multiple channels like in-app and voice. Bright Pattern’s omnichannel platform has built-in capabilities for a customer to initiate a live phone conversation or video conversation directly from the self-service mobile app.”

Bright Pattern Mobile App Customer Support
Bright Pattern offers in-app customer service, empowering your customers to request live assistance directly from their mobile apps. Customers no longer have to start a call, listen to menu prompts, wait on hold, identify themselves, or explain why they are calling.

Bright Pattern Mobile App Features:

  • One-click dialing and messaging directly from the mobile app for voice and video escalation
  • Customer context carried from app to other channel (ie. customer data is sent to the live agent so that the customer never has to repeat themselves)
  • Customer notification when an agent is ready, eliminating hold time
  • Mobile messenger integration with Facebook Messenger, LINE, Telegram, Twitter, Viber, and WeChat
  • Photo and media sharing within the app (ie. a car insurance customer can send an image of a car accident directly through the mobile app when filing a claim)
  • Two way mobile messaging offers a convenient way to inform customers about deliveries, purchases, or suspicious activities
  • Surveys can be offered at the end of all mobile interactions
  • In-context reporting over all channels for a comprehensive view
  • CRM integration for data consolidation and ease of use for agents

Bright Pattern Zendesk Integration
The Bright Pattern Zendesk integration leverages the information contained in your Zendesk CRM with Bright Pattern’s omnichannel cloud call center solution to provide an exceptional agent and customer experience.

Benefits of Out-of-the-box Zendesk Integration:

  • Agent empowerment through unified agent desktop
  • True omnichannel routing engine
  • Customizable customer journey
  • Robust omnichannel analytics

Read more on our Bright Pattern + Zendesk Use Cases:

About Bright Pattern 
Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

SOURCE Bright Pattern

For further information: Media: Shelby Bozekowski, Marketing Manager, Bright Pattern Contact Center, [email protected], (720) 209-2818, http://www.brightpattern.com

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Real eState

Greater Toronto home sales jump in October after Bank of Canada rate cuts: board

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TORONTO – The Toronto Regional Real Estate Board says home sales in October surged as buyers continued moving off the sidelines amid lower interest rates.

The board said 6,658 homes changed hands last month in the Greater Toronto Area, up 44.4 per cent compared with 4,611 in the same month last year. Sales were up 14 per cent from September on a seasonally adjusted basis.

The average selling price was up 1.1 per cent compared with a year earlier at $1,135,215. The composite benchmark price, meant to represent the typical home, was down 3.3 per cent year-over-year.

“While we are still early in the Bank of Canada’s rate cutting cycle, it definitely does appear that an increasing number of buyers moved off the sidelines and back into the marketplace in October,” said TRREB president Jennifer Pearce in a news release.

“The positive affordability picture brought about by lower borrowing costs and relatively flat home prices prompted this improvement in market activity.”

The Bank of Canada has slashed its key interest rate four times since June, including a half-percentage point cut on Oct. 23. The rate now stands at 3.75 per cent, down from the high of five per cent that deterred many would-be buyers from the housing market.

New listings last month totalled 15,328, up 4.3 per cent from a year earlier.

In the City of Toronto, there were 2,509 sales last month, a 37.6 per cent jump from October 2023. Throughout the rest of the GTA, home sales rose 48.9 per cent to 4,149.

The sales uptick is encouraging, said Cameron Forbes, general manager and broker for Re/Max Realtron Realty Inc., who added the figures for October were stronger than he anticipated.

“I thought they’d be up for sure, but not necessarily that much,” said Forbes.

“Obviously, the 50 basis points was certainly a great move in the right direction. I just thought it would take more to get things going.”

He said it shows confidence in the market is returning faster than expected, especially among existing homeowners looking for a new property.

“The average consumer who’s employed and may have been able to get some increases in their wages over the last little bit to make up some ground with inflation, I think they’re confident, so they’re looking in the market.

“The conditions are nice because you’ve got a little more time, you’ve got more choice, you’ve got fewer other buyers to compete against.”

All property types saw more sales in October compared with a year ago throughout the GTA.

Townhouses led the surge with 56.8 per cent more sales, followed by detached homes at 46.6 per cent and semi-detached homes at 44 per cent. There were 33.4 per cent more condos that changed hands year-over-year.

“Market conditions did tighten in October, but there is still a lot of inventory and therefore choice for homebuyers,” said TRREB chief market analyst Jason Mercer.

“This choice will keep home price growth moderate over the next few months. However, as inventory is absorbed and home construction continues to lag population growth, selling price growth will accelerate, likely as we move through the spring of 2025.”

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Homelessness: Tiny home village to open next week in Halifax suburb

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HALIFAX – A village of tiny homes is set to open next month in a Halifax suburb, the latest project by the provincial government to address homelessness.

Located in Lower Sackville, N.S., the tiny home community will house up to 34 people when the first 26 units open Nov. 4.

Another 35 people are scheduled to move in when construction on another 29 units should be complete in December, under a partnership between the province, the Halifax Regional Municipality, United Way Halifax, The Shaw Group and Dexter Construction.

The province invested $9.4 million to build the village and will contribute $935,000 annually for operating costs.

Residents have been chosen from a list of people experiencing homelessness maintained by the Affordable Housing Association of Nova Scotia.

They will pay rent that is tied to their income for a unit that is fully furnished with a private bathroom, shower and a kitchen equipped with a cooktop, small fridge and microwave.

The Atlantic Community Shelters Society will also provide support to residents, ranging from counselling and mental health supports to employment and educational services.

This report by The Canadian Press was first published Oct. 24, 2024.

The Canadian Press. All rights reserved.

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Here are some facts about British Columbia’s housing market

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Housing affordability is a key issue in the provincial election campaign in British Columbia, particularly in major centres.

Here are some statistics about housing in B.C. from the Canada Mortgage and Housing Corporation’s 2024 Rental Market Report, issued in January, and the B.C. Real Estate Association’s August 2024 report.

Average residential home price in B.C.: $938,500

Average price in greater Vancouver (2024 year to date): $1,304,438

Average price in greater Victoria (2024 year to date): $979,103

Average price in the Okanagan (2024 year to date): $748,015

Average two-bedroom purpose-built rental in Vancouver: $2,181

Average two-bedroom purpose-built rental in Victoria: $1,839

Average two-bedroom purpose-built rental in Canada: $1,359

Rental vacancy rate in Vancouver: 0.9 per cent

How much more do new renters in Vancouver pay compared with renters who have occupied their home for at least a year: 27 per cent

This report by The Canadian Press was first published Oct. 17, 2024.

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