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Canada Life: Federal workers dealing with transition issues – CTV News Ottawa

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For the last three weeks, Alan Fournier has been desperately trying to get a hold of Canada Life.

“I’ve exhausted about every channel I know to find out what is going on and why I can’t get covered… it’s frightening,” he said. “It’s like there’s nobody there.”

The Wakefield, Que. resident is a retired federal worker, relying on the carrier to cover the thousands of dollars it costs for his medication, including diabetes.

“I don’t know what I’m going to do at the end of the month because I’m going to have to renew those and I can’t get in touch with Canada Life,” he said.

On July 1, the federal government switched medical coverage for its members from Sun Life to Canada Life. That move affected 1.7 million federal public service employees, retirees and their eligible dependents.

It’s a big undertaking for the largest health-care plan in Canada. As of June 30, 94 per cent of employees and 75 per cent retired plan members had completed the enrolment process.

Since the transition, Canada Life says it is having trouble keeping up with demand.

In an email to CTV News Ottawa, Canada Life says, “Since July 1, we’ve experienced higher-than-normal call volumes and longer wait times within our call center, driven primarily by those who are working to complete the enrolment process and pharmacies transitioning prescription claim data to the plan.

We apologize for the inconvenience this has caused. We’re taking necessary steps to address this increased demand. This includes having a dedicated phone number for PSHCP members – which is now open 7 days a week as we manage this increased volume. We’re also quickly adding a significant number of trained staff to our call centre. Approximately 87% – over 640,000 individuals and their eligible dependents – have successfully enrolled.”

The Public Service Alliance of Canada and the Treasury Board of Canada say they are aware of the issue. Members are still covered and any costs incurred will be reimbursed once they’ve been enrolled.

“The Government of Canada is in constant contact with Canada Life as they work to reduce wait times to reach a Canada Life representative by phone,” a statement from the Treasury Board says. “Canada Life is taking immediate steps to address the high volume of calls being received, including increasing the number of trained and security-cleared call centre agents. Plan members can expect to see progressive improvements throughout July and beyond.

“We appreciate patience during this time. We are asking that if plan members have a question that is not urgent, that they wait to contact Canada Life so that those with urgent issues can get through more readily.

But Fournier says time is running out. As of August he’ll have to renew his prescriptions and if he’s not enrolled by then, he’ll have to pay out of pocket.

“I’m in my mid-70s, living on pension,” he said. “The cost of living has skyrocketed. I just don’t have that kind of cash.” 

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Police suggest speed a factor in fiery EV crash that killed four in downtown Toronto

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TORONTO – Speed was considered a factor in a fiery overnight crash in downtown Toronto that killed four people and injured one woman, officials said Thursday, underlining the challenges firefighters face when batting electric-vehicle battery fires.

The Tesla car was travelling at a “high rate of speed” when it lost control, slammed into a guard rail and then caught fire along Lake Shore Boulevard east of Cherry Street shortly after midnight, Toronto police Deputy Insp. Phillip Sinclair said Thursday.

“There is some evidence to suggest that speed was a factor,” he said.

Sinclair described the crash as “heartbreaking.” All four people who were killed — three men and one woman — were in their 20s and 30s, he said.

The surviving woman was pulled from the car by a motorist who stopped to help, he said. The woman, in her 20s, was sent to hospital with non-life-threatening injuries.

“Thanks very much to that bystander. We have been speaking to them, and obviously they are also deeply affected by this incident — a very horrific scene for that bystander to step in,” Sinclair told a press conference Thursday morning.

Toronto’s deputy fire chief said the crash underlined the challenge firefighters can face when trying to put out electric-vehicle battery fires.

“The intensity of the fire is directly linked to the battery cells in the Tesla,” said Jim Jessop, speaking alongside Sinclair.

“But I want to be very clear: we have all attended collisions where we’ve had horrible car fires as well that are gasoline powered.”

One of the major risks in electric-vehicle fires, he said, is when the battery gets into an uncontrollable self-heating chain reaction, or what’s called thermal runaway. The battery can sometimes reignite up to weeks later, he said.

Firefighters at the scene put the car’s battery cell in a dumpster and filled it with sand, then moved it from the scene for safe disposal, he said.

“We don’t want to speculate on the intensity of the fire until the investigation is complete, but certainly it did cause extra care and concern in transporting the vehicle and the battery cell that had been ejected (from the vehicle),” Jessop said.

Talk of battery fire risks comes as the city’s transit agency considers a possible ban on e-bikes and e-scooters from its vehicles. A staff report going before the Toronto Transit Commission’s board says the risks are particularly associated with lithium-ion batteries in uncertified or misused devices.

Research findings from EV FireSafe, a group backed by the Australian government, suggest electric-vehicle battery fires are uncommon and happen less often than gas-powered vehicle fires.

Jessop said Toronto Fire is being “very proactive” in preparing for a future where lithium-ion batteries, the type found in everything from cellphones to cars, are even more common.

He said the service has a working group to help inform its response to public messaging about battery fires and tactics for safe disposal by firefighters.

“It’s something that you know we’re going to have to deal with and continue to deal with as this technology expands … and it’s something that, you know, we’re going to continue to work on,” he said.

Lake Shore Boulevard, the major arterial road along the city’s waterfront, was closed in both directions between the Don Valley parkway and Cherry Street for several hours ahead of the morning rush hour. One lane reopened in each direction later in the morning.

This report by The Canadian Press was first published Oct. 24, 2024.

The Canadian Press. All rights reserved.

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Parents charged after police say malnourished, abused baby taken to Winnipeg hospital

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WINNIPEG – Police in Winnipeg say they have charged the parents of an infant who was brought to hospital with suspicious injuries.

Police were called in late September when a man and a woman arrived at the emergency room with a baby girl who was unresponsive and had multiple injuries.

The child abuse unit investigated and found the injuries were the result of malnutrition and abuse.

The girl’s parents were arrested on Tuesday and are in custody.

Both are charged with failing to provide the necessities of life.

The father also faces a charge of aggravated assault.

This report by The Canadian Press was first published Oct. 24, 2024.

The Canadian Press. All rights reserved.



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