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Canada's airlines ease into expanded summer service with added safety protocols – CBC.ca

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Canada’s beleaguered airline industry is taking cautious steps to restart operations after travel restrictions brought on by the COVID-19 pandemic grounded much of the sector — but getting planes back in the air will be a costly and risky undertaking.

Flair Airlines is one Canadian carrier ramping back up operations next month. In July, the low-cost domestic airline, which launched three years ago, will expand its routes across the country.

But even though many Canadians are hesitant about boarding a plane, airlines need to start offering flights with more safety measures so the industry can recover, said Flair CEO Jim Scott.

“It’s a chicken and an egg problem. You can’t attract passengers if you don’t have a flight,” Scott told CBC News. “If you have a flight and people don’t show up, you have to operate it. If you operate it at a loss, eventually you’ll go out of business.”

Scott said that operating an airline at this time is a juggling act that involves estimating how much traffic will return to the industry and matching that to the industry’s ability to accommodate it — all at a rate that breaks even or generates revenue on every flight.

“If we get it wrong, we can lose an awful lot of money,” he said.

The company has already let go of 50 per cent of its workforce because of the pandemic and cancelled a planned expansion into the Maritimes due to provincial travel restrictions and quarantine rules.

Flair Airlines CEO Jim Scott says air travel has become a “surreal” experience because of the many safety protocols undertaken by passengers and staff — measures he says are necessary for an airline to operate in the middle of a pandemic. (Mike Zimmer)

Daunting process for many airlines

It’s a similar story for other airlines: Air Canada announced in May that it was slashing its workforce by 50 to 60 per cent, while WestJet laid off half its 14,000-member workforce in March before rehiring most of them under the federal government’s wage subsidy program.

Flair took advantage of that program, but Scott said topping up employees’ salaries is still costly. The carrier is in the midst of private talks with Ottawa for tens of millions of dollars in loans because the airline doesn’t bring in enough revenue to qualify for the government’s offer of bridge financing for large Canadian businesses. 

Bigger carriers who do qualify for the financing haven’t said whether they’ll sign on and say they’re looking into the conditions tied to receiving it.

An Air Canada worker cleans her ticketing station at Pearson International Airport in Toronto in April 2020. The airline revealed last month that it would be laying off more than 20,000 employees from its workforce. (Nathan Denette/Canadian Press)

Canadian airlines have chosen to ramp up operations for the coming season despite those circumstances.

After cutting 90 per cent of its operations, Flair is inching back up to 30 per cent of normal operations in order to expand its routes.

Air Transat revealed last week that it expects to resume its flights on July 23 to almost two dozen international destinations including France, Italy and Mexico as long as travel restrictions at that time allow it. 

Air Canada is also adding more international destinations to its slate including London, Paris and Frankfurt, while WestJet said in an email to CBC that it was “working through an updated July schedule that will include an increase in daily flight frequencies.” 

“While increased flying is a positive sign, it is important to remember that we are only flying five per cent of our schedule and an increase in flight numbers is not an indication of our recovery or return to normal operations,” the email read.

Glamour is gone, Scott says

Expanding service amid a public health crisis means air travel has become an entirely new experience. 

“The glamour is out of flying right now,” said Scott. “People are very quiet. They board the airplane with social distancing. I think the social element of flying, talking to a neighbour, meeting people, having jokes with flight attendants and so on, those days are gone for now.”

A number of safety measures are already in place in airports across the country, including a requirement for all passengers and staff to wear masks, the completion of health-screening questionnaires and enhanced cleaning protocols. 

Passengers travelling to, from or within Canada will have to undergo mandatory temperature checks before boarding. Some airlines are already doing this, including Air Canada, WestJet and Flair Airlines.

Like other airlines, passengers about to board a Flair aircraft must first answer a basic health questionnaire and get their temperature checked. (CBC News)

Flying itself is now significantly different: some airlines have suspended food and beverage service, while others no longer distribute pillows and blankets. 

Airlines are also disinfecting their planes with medical-grade cleaning products between flights. 

Flair’s fleet is sanitized before every trip, and passengers on connecting flights must deplane when they stop in a new city while the plane is cleaned again. The company is “fogging” down the aircraft with a sanitizer procured from Germany.

In other measures, passengers on Air Transat flights will be given their own face covering, gloves, sanitizer and wipes. Air Canada passengers can expect to receive a similar kit, along with an empty seat directly adjacent to their own.  

WATCH |  How Flair Airlines disinfects its fleet:

John Mullins, Flair’s vice president of customer experience and airports, says airlines used to dust. Now, they deep clean. 0:34

Passengers cautious too

Passengers will be guarded when entering this new era of air travel, said Ian Jack, a spokesperson for the Canadian Automobile Association (CAA). 

“I think a lot of people today are simply worried that we’ll have a repeat of March [and] April where they’ll buy a ticket, they’ll spend potentially thousands of dollars and then the flight will get cancelled … because we got a COVID outbreak somewhere in the world,” said Jack, whose association is also a consumer group that previously fought for air passenger rights. 

Jack said those embarking on air travel this summer should be particularly diligent about checking travel advisories and rules about refunds.

“The biggest concern is that … people are going to get burned again,” Jack said. “Either they’re not going to be able to fly where they want to go and they won’t get a refund, or that they’re going to get to their destination and find that things are closed.”

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In the news today: Canadians watch as Americans head to the polls

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Here is a roundup of stories from The Canadian Press designed to bring you up to speed…

Canadians watch as Americans head to the polls

Millions of Americans are heading to the polls Tuesday as a chaotic presidential campaign reaches its peak in a deeply divided United States, where voters in only a handful of battleground states will choose the country’s path forward.

Vice-President Kamala Harris and former president Donald Trump have presented starkly different visions for America’s future, but polling shows the two remain in a dead heat.

Canada’s ambassador to the United States Kirsten Hillman has been travelling across America meeting with key members of the Republican and Democratic teams to prepare for any outcome. On election night, after her embassy duties are finished, she’ll be watching the results with her husband and friends,

A shared history and 8,891-kilometre border will not shield Canada from the election’s outcome. Both candidates have proposed protectionist policies, but experts warn if the Republican leader prevails the relationship between the neighbours could be much more difficult.

A cause for concern in Canada and around the world is Trump’s proposed 10 per cent across-the-board tariff. A Canadian Chamber of Commerce report suggests those tariffs would shrink the Canadian economy, resulting in around $30 billion per year in economic costs.

Here’s what else we’re watching…

5 things for Canadians to watch in U.S. election

Americans are facing a decision about the future of their country and no matter which president they choose, Canada cannot escape the pull of political polarization from its closest neighbour.

Vice-President Kamala Harris and former president Donald Trump present starkly different paths forward for the United States and the race for the White House appears to be extremely close.

The U.S. is Canada’s largest trading partner and its next president will be in charge during the review of the Canada-U.S.-Mexico agreement in 2026.

Harris has campaigned on the fact that she voted against the trilateral agreement, saying it didn’t do enough to protect American workers or the environment. The vice-president is largely expected to maintain President Joe Biden’s Buy American procurement rules.

The centrepiece of Trump’s agenda is a proposed 10 per cent across-the-board tariff.

B.C. ports shuttered as lockout takes hold

One of Canada’s most vital trade arteries is cut off as employers at most of British Columbia’s ports lock out their workers in a dispute involving about 700 unionized foremen.

The BC Maritime Employers Association says it defensively locked out members of the International Longshore and Warehouse Union Local 514 after the union began strike activity yesterday.

However, union president Frank Morena says the employers grossly overreacted to the union’s original plan for an overtime ban, adding that its negotiators are ready to re-engage in talks at any time.

Canadian political and business leaders have expressed concern with another work stoppage at the ports, after job action from the big railways earlier this year and a 13-day strike in a separate labour dispute last year.

The Greater Vancouver Board of Trade says it is relaunching its Port Shutdown Calculator, a tool to illustrate the economic damage caused by the labour dispute and introduced during the job action last year.

UN refugee chief: cutback wise amid housing crisis

The head of the United Nations refugee agency says it is wise of Canada to scale back the number of new refugees it plans to resettle if that helps stabilize the housing market and prevents backlash against newcomers.

Filippo Grandi, the UN High Commissioner for Refugees, met with the prime minister in Ottawa on Monday.

His visit comes a little more than a week after the federal government announced plans to cut overall immigration levels by 20 per cent for 2025 — a cut that includes refugees and protected persons.

The move has drawn condemnation from migrant groups, including the Canadian Council for Refugees, who called the new plan dangerous and a betrayal.

Grandi says Canada remains a global leader in resettlement, but says that pro-refugee sentiment is fragile in an economic or housing crisis and it would be “really negative” to see it destroyed.

N.S. memorial honours service of eight brothers

A new memorial recently dedicated in a small Nova Scotia community honours eight brothers whose story of service in the Second World War had been all but lost to local memory.

The Harvie brothers from Gormanville, N.S., all served in Europe — six returned home, while two died and are buried overseas.

A black granite monument is now inscribed with the names and photos of Avard, Burrell, Edmund, Ernest, Ervin, Garnet, Marven and Victor Harvie. It stands in a small memorial park just up the road from their hometown, beside the Royal Canadian Legion branch in Noel, N.S.

The number eight is inscribed prominently in the middle of the memorial.

The monument in the town about 70 kilometres north of Halifax is the brainchild of legion president Jeff Thurber, who only became aware of the Harvie brothers’ remarkable story around the time of his branch’s Remembrance Day service last year. That was when he happened to see them mentioned in a memorial book kept by the legion.

This report by The Canadian Press was first published Nov. 5, 2024.



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Demonstration outside Brampton Hindu temple broken up after weapons spotted: police

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A Hindu temple in Brampton, Ont., where violence erupted over the weekend was the site of another demonstration on Monday night that police broke up after they say weapons were spotted in the crowd.

Peel Regional Police said in social-media updates that the demonstration was declared an unlawful assembly shortly before 10 p.m., after officers saw weapons “within the demonstration.”

Police say the demonstration converged at an intersection outside the Hindu Sabha Mandir temple, shutting down traffic along Gore Road in both directions, before crowds dispersed by 1 a.m.

Pro-Hindu groups who shared details of Monday’s demonstration suggested it came in response to Sikh separatists who protested a visit by Indian consular officials to the temple on Sunday.

Three people were arrested and a Peel police officer was suspended after Sunday’s protest, with social-media videos seeming to show fist fights and people striking each other with poles on what appeared to be grounds of the temple.

In response to Monday’s demonstration, Brampton Mayor Patrick Brown shared a video of a man he accused of trying to “direct violence against those of Sikh faith.”

“Agitators trying to incite violence need to be dealt with promptly and swiftly with the full extent of our hate laws,” Brown said in a Tuesday morning post on X.

The Canadian Press has not independently verified the contents of the video posts on social media.

Before Monday’s demonstration, Indian Prime Minister Narendra Modi had condemned Sunday’s violence as a deliberate attack on a Hindu temple and an attempt to intimidate diplomats.

Canada expelled six Indian diplomats last month for allegations that they used their positions to collect information on Canadians in the Sikh separatist movement, and then passed the details on to criminal gangs who targeted the individuals directly.

India, which has rejected those allegations, has long accused Canada of harbouring terrorists involved in a Sikh separatist movement calling for an independent country called Khalistan. Canadian officials have said related extradition requests from India often lack adequate proof.

This report by The Canadian Press was first published Nov. 5, 2024.

The Canadian Press. All rights reserved.



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B.C. ports shuttered as lockout takes hold in latest labour dispute

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VANCOUVER – One of Canada’s most vital trade arteries is cut off as employers at most of British Columbia’s ports lock out their workers in a dispute involving about 700 unionized foremen.

The BC Maritime Employers Association says it defensively locked out members of the International Longshore and Warehouse Union Local 514 after the union began strike activity yesterday.

However, union president Frank Morena says the employers grossly overreacted to the union’s original plan for an overtime ban, adding that its negotiators are ready to re-engage in talks at any time.

Canadian political and business leaders have expressed concern with another work stoppage at the ports, after job action from the big railways earlier this year and a 13-day strike in a separate labour dispute last year.

The Greater Vancouver Board of Trade says it is relaunching its Port Shutdown Calculator, a tool to illustrate the economic damage caused by the labour dispute and introduced during the job action last year.

Board president Bridgitte Anderson says the latest port shutdown will disrupt $800 million worth of goods daily, with every hour of the closure fuelling inflation.

“This shutdown is the latest in a long line of highly damaging labour disputes that have hurt Canada’s economy and international reputation,” Anderson says.

“Through the Port Shutdown Calculator, we want to demonstrate the profound and escalating impact of this labour dispute.”

The employers and the workers represented by Local 514 have been without a contract since March 2023.

This report by The Canadian Press was first published Nov. 5, 2024.

The Canadian Press. All rights reserved.



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