Earlier this year, IRCC received a report from one of its previous Deputy Ministers, Neil Yeates, on how IRCC can become a more effective and efficient department. Yeates’ report was commissioned by IRCC to evaluate whether the department’s current structure best enables it to achieve its mandate. The Deputy Minister is the senior-most civil servant in a government department. Serving in a non-political role, they oversee the management of their department, including implementation of policies and strategies and managing people and budgets.
IRCC’s current Deputy Minister, Christiane Fox, corresponds with the department’s minister, who is a politician, and is currently Immigration Minister Marc Miller. The Immigration Minister’s role is to implement the elected mandate of the government.
Yeates: IRCC’s organizational model is broken
In his report, which CIC News has been able to obtain a copy of, Yeates concludes “the current organizational model at IRCC is broken but is being held together by the hard work and dedication of staff.”
He recommends “a series of steps need to be taken to realign the organizational structure (including a major shift to a business line-based structure), reform the governance system, implement stronger management systems (especially planning and reporting) and facilitate the development of a culture to better support the department’s goals and objectives (including consideration of an overall review of the Immigration and Refugee Protection Act and measures to better leverage the experience and expertise of diverse staff groups).”
Yeates explains there are numerous reasons why IRCC’s current model is broken, but highlights two that stand out in particular: a difficult operating environment in Canada and globally; and secondly, IRCC has grown exponentially since its current organizational structure was introduced over 20 years ago. To highlight this point, Yeates notes IRCC’s total workforce has grown from 5,352 employees in March 2013 to 12,949 employees as of January 2023.
Fox: IRCC “felt like crisis”
In an interview last week with journalist Paul Wells, Fox, stated the Yeates report will influence significant changes the department plans to pursue. Upon assuming her role at IRCC in July 2022, Fox explained to Wells the new job “felt like crisis” and that her colleagues at the department were under duress and exhausted. She concluded that departmental changes were necessary, and while she didn’t want to make them immediately, she also didn’t want to wait two years.
In June 2023, Fox had a plan of action after receiving the Yeates report and consulting with public stakeholders including IRCC applicants. Since then, she has been gradually rolling out the changes.
IRCC reorganized to business-line model
Among the changes is that last week, the department was re-organized across the following sectors:
Asylum and Refugees Resettlement
Citizenship and Passport
Chief Financial Officer
Chief Information Officer
Client Service, Innovation, and Chief Digital Officer
Communications
Corporate Services
Economic, Family, and Social Migration
International Affairs and Crisis Response
Migration Integrity
Service Delivery
Settlement Integration and Francophone Affairs
Strategic Policy
Fox explains that, as was recommended by Yeates, the department is now being organized across lines of business. What this means is IRCC employees will be divided across the various clients that the department services, as well as divided in a way to be response to changes around the world. For example, the department has a new International Affairs and Crisis Response sector, which Fox noted to Wells is meant to help IRCC better plan for humanitarian crises and shape a plan of action. IRCC routinely deal with these, such as with Ukraine since last year, and recent Afghanistan and Syrian refugee resettlement initiatives, just to name a few examples.
Fox also stresses the importance of IRCC taking more of a client focus moving forward whereby the department incorporates the experiences of its applicants more strongly into the decisions it makes.
IRCC’s operating environment
Yeates elaborates on the various forces impacting IRCC, the main ones being:
Hybrid Work Environment and COVID-19: The nature of work appears to be changing permanently due to the pandemic, and as such, more workers, including IRCC employees, are working remotely, with a general direction to return to the office 2-3 days per week. Yeates explains while work-from-home has been effective, it remains to be seen what the impacts will be on IRCC’s organizational culture.
Demand for IRCC Services: Demand for IRCC’s programs often exceeds the department’s processing capacity as measured by its service standards (the goals the department sets for itself to process applications for each line of business). Although IRCC has tools and resources at its disposal to manage its inventory, such as caps for certain programs, its inventories can grow very quickly whenever demand for its programs exceeds its processing capacity.
Growth of IRCC: As demand for IRCC’s program has grown, so too has its workforce. Yeates characterizes its workforce as “medium sized” in 2013, with 5,217 non-executive staff, which has more than doubled by 2023 to 12,721 staff. Executives at the department have grown from 135 employees in 2013 to 227 today. However, despite the program and staff growth, the organizational structure at IRCC, which was designed for a smaller department, has largely remained the same.
Immigration Policy Review: The dominant immigration narrative in Canada has not generally been challenged, and that the actual impact of immigration is not generally well documented. As such, an immigration policy review at IRCC may be beneficial in helping IRCC shape the department’s future direction.
Digital Transformation: IRCC has received significant funding for its Digital Platform Modernization, and such transformations are always challenging, particularly at a place like IRCC which has many significant responsibilities. However there is little doubt that IRCC needs to become a fully digital department.
Global Uncertainty: Global armed conflicts are on the rise, democracy is under threat, and factors such as climate change are impacting global demand to migrate, which will continue to have a significant impact on IRCC.
IRCC departmental culture is “committed”
While stressing the purpose of his report is not to be critical, Yeates observes IRCC currently has limited department-wide planning, lacks a multi-year strategic plan, and planning across the department is inconsistent, all of which pose a variety of challenges such as the inability to achieve the department’s goals and lack of accountability among staff.
IRCC staff described the departmental culture as “committed, collaborative, and supportive”, which has helped to overcome the department’s organizational structure, governance, and management systems shortcomings.
Moreover, Yeates pointed to a tension within the department between what he calls the “IRPA school” and the “client service school.” He observes that the Immigration and Refugee Protection Act was introduced in 2001 with a framework to exclude applicants, with many reasons listed as to why an applicant may be denied. Immigration officers are trained to enforce IRPA, but little attention has historically been paid to the potential for these officers to have “unconscious bias” which may impact their decision-making.
On the other side are those who fall under the “client service school” and are willing to waive requirements and more open to compromise in order to improve the service that IRCC clients receive.
Highlights of Yeates’ recommendations
Overall, Yeates makes recommendations across four areas: Organizational Structure; Governance; Management Systems; and Culture. Highlights of the recommendations are as follows:
Organizational Structure Recommendations:
IRCC move to a business line organization
IRCC develop protocols for crisis and emergency management that identify Assistant Deputy Minister leads in various scenarios
Governance Recommendations:
The Executive Committee assume responsibility for finance and corporate services and absorb the functions of the Corporate Finance Committee
A new Operations Committee be established, chaired by the Deputy Minister’s Office, that will absorb the functions of the Issues Management Committee
That the membership of these committees be reconsidered as part of the re-organization process and that membership be no larger than 12
A review be conducted on the split of responsibilities between IRCC and the Canada Border Services Agency (CBSA) under IRPA in order to rationalize and streamline roles and accountabilities
Management System Recommendations:
Deputy Minister lead a new planning and reporting regime
Develop a 3 to 5 year strategic plan
Undertake an annual planning cycle across all areas of the department, including HR, IT, Financial and Program plans
Implement a quarterly reporting regime
Ensure linkages with the department’s performance management work
Culture Recommendations:
Undertake a review of IRPA to determine whether amendments should be made to better support desired outcomes, including improved service delivery.
Review the training provided to staff involved in the administration of IRPA to ensure if reflects the desired philosophy and approach of the department.
Examine means to integrate the voices of IRCC’s diversity communities into the departmental governance regime
OTTAWA – The New Democrats confirmed Thursday they won’t help Pierre Poilievre’s Conservatives topple the government next week, and intend to join the Bloc Québécois in blocking the Tories’ non-confidence motion.
The planned votes from the Bloc and the New Democrats eliminate the possibility of a snap election, buying the Liberals more time to govern after a raucous start to the fall sitting of Parliament.
Poilievre issued a challenge to NDP Leader Jagmeet Singh earlier this week when he announced he will put forward a motion that simply states that the House has no confidence in the government or the prime minister.
If it were to pass, it would likely mean Canadians would be heading to the polls, but Singh said Thursday he’s not going to let Poilievre tell him what to do.
Voting against the Conservative motion doesn’t mean the NDP support the Liberals, said Singh, who pulled out of his political pact with Prime Minister Justin Trudeau a few weeks ago.
“I stand by my words, Trudeau has let you down,” Singh said in the foyer outside of the House of Commons Thursday.
“Trudeau has let you down and does not deserve another chance.”
Canadians will have to make that choice at the ballot box, Singh said, but he will make a decision about whether to help trigger that election on a vote-by-vote basis in the House.
The Conservatives mocked the NDP during Question Period for saying they had “ripped up” the deal to support the Liberals, despite plans to vote to keep them in power.
Poilievre accused Singh of pretending to pull out of the deal to sway voters in a federal byelection in Winnipeg, where the NDP was defending its long-held seat against the Conservatives.
“Once the votes were counted, he betrayed them again. He’s a fake, a phoney and fraud. How can anyone ever believe what the sellout NDP leader says in the future?” Poilievre said during Question Period Thursday afternoon.
At some point after those comments, Singh stepped out from behind his desk in the House and a two-minute shouting match ensued between the two leaders and their MPs before the Speaker intervened.
Outside the House, Poilievre said he plans to put forward another non-confidence motion at the next opportunity.
“We want a carbon-tax election as soon as possible, so that we can axe Trudeau’s tax before he quadruples it to 61 cents a litre,” he said.
Liberal House leader Karina Gould says there is much work the government still needs to do, and that Singh has realized the consequences of potentially bringing down the government. She refused to take questions about whether her government will negotiate with opposition parties to ensure their support in future confidence motions.
Bloc Québécois Leader Yves-François Blanchet hasn’t ruled out voting no-confidence in the government the next time a motion is tabled.
“I never support Liberals. Help me God, I go against the Conservatives on a vote that is only about Pierre Poilievre and his huge ambition for himself,” Blanchet said Thursday.
“I support the interests of Quebecers, if those interests are also good for Canadians.”
A Bloc bill to increase pension cheques for seniors aged 65 to 74 is now at “the very centre of the survival of this government,” he said.
The Bloc needs a recommendation from a government minister to OK the cost and get the bill through the House.
The Bloc also wants to see more protections for supply management in the food sector in Canada and Quebec.
If the Liberals can’t deliver on those two things, they will fall, Blanchet said.
“This is what we call power,” he said.
Treasury Board President Anita Anand wouldn’t say whether the government would be willing to swallow the financial implications of the Bloc’s demands.
“We are focused at Treasury Board on ensuring prudent fiscal management,” she said Thursday.
“And at this time, our immediate focus is implementing the measures in budget 2024 that were announced earlier this year.”
This report by The Canadian Press was first published Sept. 19, 2024.
OTTAWA – Treasury Board President Anita Anand has been sworn in as federal transport minister at a ceremony at Rideau Hall, taking over a portfolio left vacant after Pablo Rodriguez resigned from cabinet and the Liberal caucus on Thursday.
Anand thanked Rodriguez for his contributions to the government and the country, saying she’s grateful for his guidance and friendship.
She sidestepped a question about the message it sends to have him leave the federal Liberal fold.
“That is a decision that he made independently, and I wish him well,” she said.
Prime Minister Justin Trudeau was not present for the swearing-in ceremony, nor were any other members of the Liberal government.
The shakeup in cabinet comes just days after the Liberals lost a key seat in a Montreal byelection to the Bloc Québécois and amid renewed calls for Prime Minister Justin Trudeau to step down and make way for a new leader.
Anand said she is not actively seeking leadership of the party, saying she is focused on her roles as minister and as MP.
“My view is that we are a team, and we are a team that has to keep delivering for our country,” she said.
The minority Liberal government is in a more challenging position in the House of Commons after the NDP ended a supply-and-confidence deal that provided parliamentary stability for more than two years.
Non-confidence votes are guaranteed to come from the Opposition Conservatives, who are eager to bring the government down.
On Thursday morning, Rodriguez made a symbolic walk over the Alexandra Bridge from Parliament Hill to Gatineau, Que., where he formally announced his plans to run for the Quebec Liberal party leadership.
He said he will now sit as an Independent member of Parliament, which will allow him to focus on his own priorities.
“I was defending the priorities of the government, and I did it in a very loyal way,” he said.
“It’s normal and it’s what I had to do. But now it’s more about my vision, the vision of the team that I’m building.”
Rodriguez said he will stay on as an MP until the Quebec Liberal leadership campaign officially launches in January.
He said that will “avoid a costly byelection a few weeks, or months, before a general election.”
The next federal election must be held by October 2025.
Conservative Leader Pierre Poilievre said he will try to topple the government sooner than that, beginning with a non-confidence motion that is set to be debated Sept. 24 and voted on Sept. 25.
Poilievre has called on the NDP and the Bloc Québécois to support him, but both Jagmeet Singh and Yves-François Blanchet have said they will not support the Conservatives.
Rodriguez said he doesn’t want a federal election right away and will vote against the non-confidence motion.
As for how he would vote on other matters before the House of Commons, “it would depend on the votes.”
Public Services and Procurement Minister Jean-Yves Duclos will become the government’s new Quebec lieutenant, a non-cabinet role Rodriguez held since 2019.
This report by The Canadian Press was first published Sept. 19, 2024.
— With files from Nojoud Al Mallees and Dylan Robertson
