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Canada’s taxpayers’ watchdog says complaints have spiked amid coronavirus pandemic – Global News

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Canada’s taxpayers’ ombudsperson says his office has seen a steep spike in complaints compared to one year ago, delivering an early warning about how complicated returns should be handled this year.

Francois Boileau says the number of complaints from taxpayers about the Canada Revenue Agency was up 93 per cent in December from the same month in 2019.

Urgent requests, for people in dire financial straits, are up 120 per cent since the start of the coronavirus pandemic, he says.

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Boileau says the statistics paint a portrait of the difficult circumstances some Canadians find themselves in as a result of COVID-19, and the need for the agency to improve services for the coming tax season.

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He says too many Canadians still spend hours trying to get through to a call centre agent.

Boileau adds that delays are especially frustrating for people who received the Canada Emergency Response Benefit last year and are now trying to sort out whether they have to repay some of the aid.

Just a few weeks ago, the CRA sent out letters to 441,000 people questioning their eligibility for the CERB, and warning they may owe back some of the payments. The Liberals have promised leniency for people who will have problems paying the money back, but have yet to say what options will be available.

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Boileau noted that some callers continue to complain about waiting five hours or more to speak with an agent.


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He says he is worried the CRA won’t be able to meet response-time standards as the calendar ticks closer to what will likely be a complicated tax season due to the pandemic.

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“I hope it (won’t) be,” Boileau says. “They are preparing for it. They know what’s going on and they’re taking all the necessary steps.”

While the pandemic has been a focus of Boileau in his first few months as ombudsperson, his office continues to work away on a review of how the CRA has handled the processing of Canada Child Benefit payments.

Boileau’s predecessor, Sherra Profit, launched the review of the CCB in late 2019 after three years of flagging overly stringent eligibility rules that prevented payments to some of Canada’s most vulnerable families.

In some cases, newcomer families to Canada haven’t receive child benefits because they can’t get needed documents, such as a note from a school or family doctor. In other situations, women fleeing domestic violence have felt like they need to get their partner’s signatures on forms and other information about custody _ despite the government promising that wouldn’t be the case.

Boileau says some of these situations add complications for the CRA, which has to take time to sort things out.

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“It takes time and time is of the essence with the CCB,” he says.

“It’s really touching the lives of citizens, taxpayers that are in a vulnerable state of mind.”

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Boileau says his officials are currently reviewing answers from the agency to some additional questions, although there is no firm timeline on when the review will be complete.

The office of the federal auditor general is doing its own review of the CCB, which it expects to publish this year. According to the auditor general’s website, the review will focus on whether recipients were eligible for the benefits, and that payments are made in a timely and accurate manner.

© 2021 The Canadian Press

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Canucks winger Joshua to miss training camp following cancer diagnosis

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Vancouver Canucks winger Dakota Joshua has announced he’ll miss the start of training camp following surgery for testicular cancer.

Joshua said in a statement posted to social media by the team Tuesday that he felt a lump on one of his testicles this summer and later had surgery to successfully remove the tumour.

The 28-year-old from Dearborn, Mich., said he plans on returning to play “as soon as possible” and is “working hard every day” to rejoin his teammates.

Joshua said the last several weeks have been “extremely challenging” and encouraged men to get checked regularly for testicular cancer.

The six-foot-three, 206-pound forward had a career-high 18 goals and 14 assists in 63 games for the Canucks last season and signed a new four-year, US$13-million deal with Vancouver at the end of June.

The Canucks are set to open their training camp in Penticton, B.C., on Thursday.

This report by The Canadian Press was first published Sept. 17, 2024.

The Canadian Press. All rights reserved.



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Toronto FC faces tough challenge as defending MLS champion Columbus comes to town

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TORONTO – Coach John Herdman isn’t putting too much stock in the fact that Toronto FC, since losing 4-0 in Columbus on July 6, has posted a better league record than the defending MLS champion.

Toronto, which beat visiting Austin 2-1 on Saturday, has won four of six league outings (4-2-0) since that setback at Lower.com Field while the Crew are 3-2-2.

“I don’t put any credence (in that),” said Herdman. “I just look at their squad and I salivate.”

Its easy to see why.

Columbus provided a league-high five players to the MLS all-star game on its home field in July in defenders Rudy Camacho and Steven Moreira, midfielder/captain Darlington Nagbe and forwards Cucho Hernandez and Diego Rossi.

Herdman sees layers of talent behind those all-stars.

“You see the way that they’re able to almost carbon-copy players. One comes in, another goes out … and they feel like they have a very similar profile. So to be able to take (Christian) Ramirez out and then bring (Canadian forward Jacen) Russell-Rowe in as a power forward, you look and go ‘Whoa, that’s good to have.'”

Federico Bernardeschi was Toronto’s lone all-star.

Columbus (14-5-8) comes to BMO Field on Wednesday in third place in the Eastern Conference, five places and 14 points ahead of Toronto (11-15-3). A playoff position already clinched, the Crew are hoping to leapfrog Cincinnati into second spot.

Coach Wilfried Nancy is looking forward to matching wits against Herdman.

“John is going to cook (up) something,” the Frenchman said with a belly laugh. “I know John. When we played a game in (the) pre-season, it wasn’t a pre-season game. It was a real game. But this is John. That’s why I like him, because he’s intense all the time.”

“They’re going to try to go all-in. They’re going to try to press us, they’re going to try to match us,” he added. “They know exactly the way we want to play so we’ll have to be clever and creative also.”

Herdman, meanwhile, says TFC will have to play error-free football.

While the Crew have failed to score in their last two outings (a 4-0 loss to visiting Seattle and 0-0 draw at rival FC Cincinnati), Toronto is hurting in its backline.

Nicksoen Gomis and Henry Wingo both left the Austin game early with hamstring injuries with Herdman estimating that Gomis will be out three to four weeks and Wingo 10-12 days. Veteran Kevin Long missed the Austin game after tweaking his hamstring in training and will undergo a fitness test ahead of the game.

Shane O’Neill, meanwhile, is suspended for yellow-card accumulation.

“A tricky situation,” said Herdman.

The Crew are a formidable opponent.

Columbus is tied with Real Salt Lake for fifth in the league in averaging 1.93 goals a game. Only Inter Miami (2.32), Portland Timbers (2.00), Los Angeles Galaxy (1.97) and Colorado Rapids (1.96) score more.

And Columbus boasts the league’s stingiest defence, conceding 1.04 goals a game. In contrast, the Toronto defence is tied for 22nd at 1.76 goals a game.

Toronto has conceded 51 goals, 23 more than Columbus, which has collected more points (7-3-4, 25 points) on the road in league play this season than Toronto has at home (7-7-0, 21 points).

Columbus’ roster also includes Canadian wingback Mo Farsi, who scored in the July win over Toronto.

The Columbus game is the first of four in an 11-day stretch that will see TFC club visit Colorado on Saturday, Vancouver on Sept. 25 in the Canadian Championship final and Chicago on Sept. 28. Toronto will then close out the regular season at home to the New York Red Bulls on Oct. 2 and Inter Miami on Oct. 5.

If the playoffs were to start tomorrow, Toronto would face ninth-place D.C. United in a wild-card matchup with the winner advancing to take on the East’s top seed — currently Miami — in the best-of-three first round.

Herdman would like a different scenario, with his eyes set on overtaking seventh-place Charlotte, which has two points and a game in hand over Toronto. The seventh-place side takes on No. 2 — currently Cincinnati — in the first round.

“We’re looking up, not down at the moment,” said Herdman. “It’s a good motivation for the lads to see that next level on the table. And it has been raised. If we’re able to get to that point, it means you’re not headed down to Miami in the heat, which is a tough place to go.”

“We’ll take whatever comes,” he added. “But the critical part is to get into these playoffs. That’s the key mission at the moment.”

Toronto has not made the post-season since 2020 when, after finishing second overall in the Supporters’ Shield standings, it was upset by Nashville after extra time at the first hurdle.

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This report by The Canadian Press was first published Sept. 17, 2024

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Dolphins place Tua Tagovailoa on injured reserve after latest concussion

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MIAMI GARDENS, Fla. (AP) — The Miami Dolphins placed Tua Tagovailoa on injured reserve Tuesday after the quarterback was diagnosed with his third concussion in two years.

Tagovailoa will be sidelined for at least four games. He will be eligible to return in Week 8 when the Dolphins host Arizona, but has to complete a series of tests and assessments required by the NFL’s concussion protocol before he can return to the field.

Tagovailoa was hurt last Thursday night when he collided with Buffalo defensive back Damar Hamlin. He ran for a first down and then initiated the contact by lowering his shoulder into Hamlin instead of sliding.

Players from both teams immediately motioned that Tagovailoa was hurt, and as he lay on the turf the quarterback exhibited some signs typically associated with a traumatic brain injury. He remained down on the field for a couple of minutes, got to his feet and walked to the sideline. The Dolphins diagnosed him with a concussion a few minutes later.

Coach Mike McDaniel has since cautioned against speculation on the quarterback’s future, stressing that he’s more focused on Tagovailoa getting healthy than what this latest concussion means for the team or for his career. Tagovailoa this week began the process of consulting neurologists about his health amid reports that he has no plans to retire.

Others around the NFL have offered their opinions on Tagovailoa’s future, including Raiders coach Antonio Pierce, who suggested he should retire.

“As far as Tua’s career is concerned, I think it’s an utmost priority of mine for Tua to speak on Tua’s career,” McDaniel said Monday. “Reports are reports. As far as I’m concerned, I’m just worried about the human being and where that’s at day to day. I’ll let Tua be the champion of his own career.”

McDaniel said Tagovailoa was at the team’s practice facility on Monday, greeting teammates and working with trainers.

“He’s doing good, man. Talked to him, he’s in good spirits,” receiver Jaylen Waddle said Monday. “(He’s) got the team in good spirits and everybody praying for him and hoping (for his) health.”

Head injuries have become a familiar, scary occurrence throughout Tagovailoa’s career.

In a September 2022 game against the Bills, he took a hit from linebacker Matt Milano, which caused him to slam to the ground. He appeared disoriented afterward and stumbled as he tried to get to his feet. He was cleared to return to that game and later said it was a back injury that caused the stumble. He was not diagnosed with a concussion.

Four days later, he got hit again during a Thursday night game at Cincinnati in which he was briefly knocked unconscious and was taken off the field on a stretcher. As he lay on the turf, his fingers appeared to display the “fencing response,” an involuntary motion typically associated with a brain injury. That time, he was placed in the concussion protocol.

The NFL and the players’ union made changes to the concussion protocol after those two incidents with Tagovailoa. Players who have problems with balance or stability are now prohibited from returning to a game.

Tagovailoa briefly considered retirement, but instead returned and studied ways to better protect himself on the field, including taking jiu-jitsu classes ahead of the 2023 season.

Tagovailoa has said he spoke to numerous neurologists who told him they did not believe he would be more susceptible to head injuries than any other player moving forward, nor would he be at a higher risk for chronic traumatic encephalopathy (CTE), the brain disease associated with repeated blows to the head. He was also diagnosed with a concussion while in college at Alabama.

With Tagovailoa sidelined, the Dolphins will go with backup Skylar Thompson when play at Seattle on Sunday. Miami also signed Tyler Huntley off the Ravens’ practice squad.

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