Carolyn Morgan usually doesn’t check her text messages late in the evening, but one evening in January, she did.
A new message from her phone provider, Rogers, came as a surprise.
“I read it twice,” Morgan told Global News.
Then, she said, something clicked. Something wasn’t right.
The message read: “Rogers has received a request to transfer your phone number to another Service Provider. If you did not authorize, contact Rogers urgently…” and went on to provide a toll-free telephone number.
The Toronto woman says she hadn’t made any request to transfer her number, a practice known in the wireless industry as porting.
Typically, porting occurs when a wireless customer wants to switch phone providers but wishes to keep their existing phone number.
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A message received after an act of cellphone porting.
Global News
Following instructions on the text, Morgan immediately called Rogers to tell the company she hadn’t placed an order. She says she waited on hold for 24 minutes before her line died.
“That’s when I realized, ‘oh, there’s no phone service,’” she said.
At that moment, her number had been switched. A scammer, with the unintended aid of her phone company, had seized her number.
When the line went dead, she logged onto Rogers’ chat service and reported the unauthorized switch to a Rogers agent, who confirmed the line had been ported.
SIM card swapping scam leaves victims vulnerable to identity theft
Morgan says the agent promised the company would try to get it back.
But it took about 20 hours before Rogers restored her number. She says she had to call the company a second time to remind them.
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In that period, she says cyber-thieves were able to use her phone account to change her email passwords and access her banking information. A credit card company reported an unauthorized $700 purchase.
With access to her phone number and the ability to receive and send messages on it, thieves could override what’s known as two-factor authentication used to secure accounts.
Two-factor authentication allows a consumer to receive a text message with a code to prove they are the authorized account holder.
At one point, Morgan says she was attempting to restore an email account while the scammer was also using it and looting personal information.
“It’s the creepiest thing,” Morgan told Global News in an interview.
She’s one of a growing number of Canadians to fall victim to this kind of scam, one Canada’s wireless industry says it’s trying to wrestle with.
“Unfortunately, there are criminals who are using illegally-obtained personal data to defraud consumers in a variety of ways and across industries,” said a spokesperson for the Canadian Wireless Telecommunications Association, also known as the CWTA.
“Unauthorized phone number transfers are one example.”
Rogers told Global News it is attempting to guard against fraud involving customers’ accounts.
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“We take protecting our customers’ personal information very seriously, and as fraudsters evolve their tactics, we work with other carriers to continually strengthen processes to prevent unauthorized porting, including new protections put in place this past fall,” a spokesperson said in a written statement.
In 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) stated that wireless carriers should carry out number porting within two and a half hours.
A customer service representative who spoke to Morgan by phone in the presence of Global News said it was not the company’s responsibility to compensate customers who suffered a financial loss for fraud. Nor would the representative agree to offer her identity theft monitoring, which is frequently provided to credit and loyalty card customers whose accounts are hacked.
Morgan says she feels let down by Rogers, which she says ought to have acted more carefully before allowing her number to be given to a scammer.
“They handed the fraudsters the keys to the kingdom by not double or triple-checking…to make sure I requested the port, that’s what frustrated me the most.”
EDMONTON – The legendary k.d. lang got the band back together at the Canadian Country Music Association awards show.
Lang teamed up with the Reclines for the first time in 35 years to belt out “Big Boned Gal” from their last album together in 1989.
Clad in a blue and green western-style dress, lang strut across the stage in Edmonton to embody the “big boned gal from southern Alberta.”
The awards show saw Alberta’s MacKenzie Porter and Ontario’s Josh Ross take home hardware for being best female and male artists of the year.
Ross also won entertainer of the year and single of the year for “Trouble.”
Ontario artist Jade Eagleson won album of the year for “Do It Anyway.”
The James Barker Band from Woodville, Ont., won fans’ choice and group of the year.
During their acceptance speech, frontman Barker hinted at new music and a possible tour in 2025.
Ross says he and his band play roughly 150 shows every year and are never home, but says taking home entertainer of the year made the hard work worth it.
Porter won for female artist of the year and top video for “Chasing Tornadoes.”
The female artist win ends the five-year streak of Tenille Townes being awarded the coveted hardware.
Porter had been nominated seven times previously for the award in the past decade but hadn’t won until now.
The artist from Medicine Hat, Alta., says it takes a lot of hard work and hustle to succeed as a female in the country music industry and gave a shout out to her fellow singers and her newborn daughter.
Joining the two artists in the winners’ circle was Ontario singer-songwriter Owen Riegling, who won for breakthrough artist of the year.
The show began with American artist and co-host Thomas Rhett being dubbed an honorary Canadian by Edmonton Oilers players Corey Perry and Leon Draisaitl.
Rhett donned an Oilers jersey that was gifted to him by the pair.
This report by The Canadian Press was first published Sept. 14, 2024.
EDMONTON – Ontario country artist Jade Eagleson has won album of the year at the 2024 Canadian Country Music Association Awards in Edmonton.
The singer from Bailieboro, Ont., was up for six awards alongside Alberta’s MacKenzie Porter.
Eagleson took home album of the year for “Do It Anyway” and says he’s thankful to his wife and management team for helping him reach the level he’s at.
The James Barker Band from Woodville, Ont., also won fans’ choice and group of the year at the award show, held in Edmonton.
During their acceptance speech, frontman Barker hinted at new music and a possible tour in 2025.
Another Ontario crooner, Josh Ross, has taken home a trio of awards, receiving entertainer of the year, male artist of the year and single of the year.
He says he and his band play roughly 150 shows every year and are never home, but says taking home entertainer of the year makes the hard work worth it.
Porter took home female artist of the year, ending the five-year streak of Tenille Townes being awarded the coveted hardware.
Porter had been nominated seven times previously for the award in the past decade but hadn’t won until tonight.
The artist from Medicine Hat, Alta., says it takes a lot of hard work and hustle to succeed as a female in the country music industry and gave a shout out to her fellow singers and her newborn daughter.
Joining the two artists in the winners’ circle was Ontario singer-songwriter Owen Riegling, who won for breakthrough artist of the year.
The show began with American artist and co-host Thomas Rhett being dubbed an honorary Canadian by Edmonton Oilers players Corey Perry and Leon Draisaitl.
Rhett donned an Oilers jersey that was gifted to him by the pair.
The return of k.d. lang and the Reclines was expected to be a highlight of the show.
The appearance will mark the first time the Alberta songstress has teamed up with the band in 35 years and is tied to lang’s induction into the Canadian Country Music Hall of Fame.
The awards show is back in Alberta’s capital for the first time since 2014. It was held in Hamilton last year and in Calgary in 2022.
This report by The Canadian Press was first published Sept. 14, 2024.
VANDERHOOF, B.C. – British Columbia Conservatives are promising changes they say will bring more stability to the province’s struggling forest industry.
Leader John Rustad announced his plan for the sector a week before the official launch of the provincial election campaign, saying a Conservative government would do away with stumpage fees paid when timber is harvested and instead put a tax on the final products that are produced.
Rustad said Saturday that under a provincial Conservative government, a small fee may be charged upfront, but the bulk would come at the end of the process, depending on what type of product is created.
He also promised to review how wildfires are managed, as well as streamline the permit process and review what he calls the province’s “uncompetitive cost structure.”
“British Columbia is by far the highest cost producers of any jurisdiction in North America. We need to be able to drive down those costs, so that our forest sector can actually be able to do the reinvestment, to be able to create the jobs and make sure that they’re still there to be able to support our communities,” he said.
The governing New Democrats meanwhile, say eliminating stumpage fees would inflame the softwood lumber dispute with the United States and hurt forestry workers.
In a statement issued by the NDP, Andrew Mercier, the party’s candidate in Langley-Willowbrook, said Rustad failed to support the industry when he was in government under the former BC Liberals.
“Not only will Rustad’s old thinking and recycled ideas fail to deliver, his proposal to eliminate stumpage would inflame the softwood lumber dispute — punishing forestry workers and communities,” Mercier said, accusing Rustad of ignoring the complexity of the challenges facing the industry.
The softwood lumber dispute between the U.S. and Canada stretches back decades. In August, the U.S. Department of Commerce nearly doubled duties on softwood lumber.
International Trade Minister Mary Ng has said Canada has taken steps to launch two legal challenges under the Canada-United States-Mexico Agreement.
Rustad said a provincial Conservative government would push hard to get a deal with the United States over the ongoing dispute “whether it’s with the rest of Canada or by itself.”
He said his party’s proposed changes are in the name of bringing “stability” and “hope” to the industry that has seen multiple closures of mills in rural communities over the last several years.
Most recently, Canfor Corp. decided to shutter two northern British Columbia sawmills earlier this month, leaving hundreds of workers unemployed by the end of the year.
According to the United Steelworkers union, Canfor has closed 10 mills in the province since November 2011, including nine in northern B.C.
Jeff Bromley, chair of the United Steelworkers wood council, said Saturday the idea of changes in favour of taxing the final product has been floated in the past.
He said the finer details of the Conservative plan will be important, but that the system needs to be improved and “new ideas are certainly something I’d be willing to entertain.”
“Something needs to happen, or the industry is just going to bleed and wither away and be a shadow of its former self,” Bromley said.
“Politics aside, if (Rustad) can come up with a policy that enables my members to work, then I would be supportive of that. But then I’m supportive of any government that would come up with policies and fibre for our mills to run. Period.”
When Canfor announced its latest closures, Forests Minister Bruce Ralston said the sector was a “foundational part” of the province and the current NDP government would work to support both local jobs and wood manufacturing operations.
This report by The Canadian Press was first published Sept. 14, 2024
