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Canadian consumers stung by cellphone porting scam: ‘It’s the creepiest thing’ – Global News

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Carolyn Morgan usually doesn’t check her text messages late in the evening, but one evening in January, she did.

A new message from her phone provider, Rogers, came as a surprise.

“I read it twice,” Morgan told Global News.

Then, she said, something clicked. Something wasn’t right.

The message read: “Rogers has received a request to transfer your phone number to another Service Provider. If you did not authorize, contact Rogers urgently…” and went on to provide a toll-free telephone number.


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The Toronto woman says she hadn’t made any request to transfer her number, a practice known in the wireless industry as porting.

Typically, porting occurs when a wireless customer wants to switch phone providers but wishes to keep their existing phone number.

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A message received after an act of cellphone porting.

A message received after an act of cellphone porting.


Global News

Following instructions on the text, Morgan immediately called Rogers to tell the company she hadn’t placed an order. She says she waited on hold for 24 minutes before her line died.

“That’s when I realized, ‘oh, there’s no phone service,’” she said.

At that moment, her number had been switched. A scammer, with the unintended aid of her phone company, had seized her number.

When the line went dead, she logged onto Rogers’ chat service and reported the unauthorized switch to a Rogers agent, who confirmed the line had been ported.






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SIM card swapping scam leaves victims vulnerable to identity theft


SIM card swapping scam leaves victims vulnerable to identity theft

Morgan says the agent promised the company would try to get it back.

But it took about 20 hours before Rogers restored her number. She says she had to call the company a second time to remind them.

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In that period, she says cyber-thieves were able to use her phone account to change her email passwords and access her banking information.  A credit card company reported an unauthorized $700 purchase.

With access to her phone number and the ability to receive and send messages on it, thieves could override what’s known as two-factor authentication used to secure accounts.

Two-factor authentication allows a consumer to receive a text message with a code to prove they are the authorized account holder.

At one point, Morgan says she was attempting to restore an email account while the scammer was also using it and looting personal information.


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“It’s the creepiest thing,” Morgan told Global News in an interview.

She’s one of a growing number of Canadians to fall victim to this kind of scam, one Canada’s wireless industry says it’s trying to wrestle with.

“Unfortunately, there are criminals who are using illegally-obtained personal data to defraud consumers in a variety of ways and across industries,” said a spokesperson for the Canadian Wireless Telecommunications Association, also known as the CWTA.

“Unauthorized phone number transfers are one example.”

Rogers told Global News it is attempting to guard against fraud involving customers’ accounts.

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“We take protecting our customers’ personal information very seriously, and as fraudsters evolve their tactics, we work with other carriers to continually strengthen processes to prevent unauthorized porting, including new protections put in place this past fall,” a spokesperson said in a written statement.


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In 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) stated that wireless carriers should carry out number porting within two and a half hours.

A customer service representative who spoke to Morgan by phone in the presence of Global News said it was not the company’s responsibility to compensate customers who suffered a financial loss for fraud. Nor would the representative agree to offer her identity theft monitoring, which is frequently provided to credit and loyalty card customers whose accounts are hacked.

Morgan says she feels let down by Rogers, which she says ought to have acted more carefully before allowing her number to be given to a scammer.

“They handed the fraudsters the keys to the kingdom by not double or triple-checking…to make sure I requested the port, that’s what frustrated me the most.”

© 2020 Global News, a division of Corus Entertainment Inc.

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A linebacker at West Virginia State is fatally shot on the eve of a game against his old school

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CHARLESTON, W.Va. (AP) — A linebacker at Division II West Virginia State was fatally shot during what the university said Thursday is being investigated by police as a home invasion.

The body of Jyilek Zyiare Harrington, 21, of Charlotte, North Carolina, was found inside an apartment Wednesday night in Charleston, police Lt. Tony Hazelett said in a statement.

Hazelett said several gunshots were fired during a disturbance in a hallway and inside the apartment. The statement said Harrington had multiple gunshot wounds and was pronounced dead at the scene. Police said they had no information on a possible suspect.

West Virginia State said counselors were available to students and faculty on campus.

“Our thoughts and prayers are with Jyilek’s family as they mourn the loss of this incredible young man,” West Virginia State President Ericke S. Cage said in a letter to students and faculty.

Harrington, a senior, had eight total tackles, including a sack, in a 27-24 win at Barton College last week.

“Jyilek truly embodied what it means to be a student-athlete and was a leader not only on campus but in the community,” West Virginia State Vice President of Intercollegiate Athletics Nate Burton said. “Jyilek was a young man that, during Christmas, would create a GoFundMe to help less fortunate families.”

Burton said donations to a fund established by the athletic department in Harrington’s memory will be distributed to an organization in Charlotte to continue his charity work.

West Virginia State’s home opener against Carson-Newman, originally scheduled for Thursday night, has been rescheduled to Friday, and a private vigil involving both teams was set for Thursday night. Harrington previously attended Carson-Newman, where he made seven tackles in six games last season. He began his college career at Division II Erskine College.

“Carson-Newman joins West Virginia State in mourning the untimely passing of former student-athlete Jyilek Harrington,” Carson-Newman Vice President of Athletics Matt Pope said in a statement. “The Harrington family and the Yellow Jackets’ campus community is in our prayers. News like this is sad to hear anytime, but today it feels worse with two teams who knew him coming together to play.”

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Hall of Famer Joe Schmidt, who helped Detroit Lions win 2 NFL titles, dies at 92

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DETROIT (AP) — Joe Schmidt, the Hall of Fame linebacker who helped the Detroit Lions win NFL championships in 1953 and 1957 and later coached the team, has died. He was 92.

The Lions said family informed the team Schmidt died Wednesday. A cause of death was not provided.

One of pro football’s first great middle linebackers, Schmidt played his entire NFL career with the Lions from 1953-65. An eight-time All-Pro, he was enshrined into the Pro Football Hall of Fame in 1973 and the college football version in 2000.

“Joe likes to say that at one point in his career, he was 6-3, but he had tackled so many fullbacks that it drove his neck into his shoulders and now he is 6-foot,” said the late Lions owner William Clay Ford, Schmidt’s presenter at his Hall of Fame induction in 1973. “At any rate, he was listed at 6-feet and as I say was marginal for that position. There are, however, qualities that certainly scouts or anybody who is drafting a ballplayer cannot measure.”

Born in Pittsburgh, Schmidt played college football in his hometown at Pitt, beginning his stint there as a fullback and guard before coach Len Casanova switched him to linebacker.

“Pitt provided me with the opportunity to do what I’ve wanted to do, and further myself through my athletic abilities,” Schmidt said. “Everything I have stemmed from that opportunity.”

Schmidt dealt with injuries throughout his college career and was drafted by the Lions in the seventh round in 1953. As defenses evolved in that era, Schmidt’s speed, savvy and tackling ability made him a valuable part of some of the franchise’s greatest teams.

Schmidt was elected to the Pro Bowl 10 straight years from 1955-64, and after his arrival, the Lions won the last two of their three NFL titles in the 1950s.

In a 1957 playoff game at San Francisco, the Lions trailed 27-7 in the third quarter before rallying to win 31-27. That was the NFL’s largest comeback in postseason history until Buffalo rallied from a 32-point deficit to beat Houston in 1993.

“We just decided to go after them, blitz them almost every down,” Schmidt recalled. “We had nothing to lose. When you’re up against it, you let both barrels fly.”

Schmidt became an assistant coach after wrapping up his career as a player. He was Detroit’s head coach from 1967-72, going 43-35-7.

Schmidt was part of the NFL’s All-Time Team revealed in 2019 to celebrate the league’s centennial season. Of course, he’d gone into the Hall of Fame 46 years earlier.

Not bad for an undersized seventh-round draft pick.

“It was a dream of mine to play football,” Schmidt told the Detroit Free Press in 2017. “I had so many people tell me that I was too small. That I couldn’t play. I had so many negative people say negative things about me … that it makes you feel good inside. I said, ‘OK, I’ll prove it to you.’”

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Coastal GasLink fined $590K by B.C. environment office over pipeline build

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VICTORIA – British Columbia‘s Environment Assessment Office has fined Coastal GasLink Pipeline Ltd. $590,000 for “deficiencies” in the construction of its pipeline crossing the province.

The office says in a statement that 10 administrative penalties have been levied against the company for non-compliance with requirements of its environmental assessment certificate.

It says the fines come after problems with erosion and sediment control measures were identified by enforcement officers along the pipeline route across northern B.C. in April and May 2023.

The office says that the latest financial penalties reflect its escalation of enforcement due to repeated non-compliance of its requirements.

Four previous penalties have been issued for failing to control erosion and sediment valued at almost $800,000, while a fifth fine of $6,000 was handed out for providing false or misleading information.

The office says it prioritized its inspections along the 670-kilometre route by air and ground as a result of the continued concerns, leading to 59 warnings and 13 stop-work orders along the pipeline that has now been completed.

This report by The Canadian Press was first published Sept. 12, 2024.

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