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CEO Mark Litwin discusses qualities of successful real estate developers in Toronto

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Despite some recent challenges, real estate remains one of the most thriving sectors in the Greater Toronto Area (GTA), characterized by several elite firms setting high bars for excellence.

What sets apart the best from the rest in this dynamic market? There are several crucial factors to look for when identifying the top real estate development firms.

Expertise and Market Knowledge

In a competitive market like Toronto, you need to have a deep-rooted expertise and understanding of all the local nuances,” says Mark Litwin, CEO of Marrisa Holdings, a private equity firm with a long track record of successful investments in the real estate industry.

“The market here is the most intricate and diverse in the country, and it’s always evolving. To be a successful brokerage you’ll need to prioritize a process of continuous learning from the top down and be a full-service office to provide support for your Agents.”

The expertise required for successful developers goes beyond just an understanding of property prices or market fluctuations; it involves leg-work in grasping neighborhood dynamics and a keen eye for all upcoming developments. Clients need to be assured that their agents possess the most insightful and up-to-date information on the industry and the backing of a full-service brokerage and not a virtual office. When they do, word will spread and the firm will see sustained growth.

Client-Centric Approach

“When I’m considering partnerships, I look closely at the Agent support and client satisfaction statistics. I want to know that this is a driving force for the brokerage,” says Litwin.

To grow your firm, you have to put your Agents and clients first, establishing trusting relationships through transparency and personal service. This involves a commitment to listening and being flexible in your approach, without sacrificing the fundamentals of the industry. Through every stage of the process, whether buying, selling or investing, a client-centered approach is necessary to have success.

Real estate is a service industry, after all, and when brokerages and Agents adopt the perspective of providing exceptional service at all client-facing points of their business, they will start to rise above the rest.

Innovative Marketing Strategies

There is so much more to marketing now than even just a few years ago,” says Mark Litwin. “The mediums are rapidly changing, and developers have to go beyond traditional marketing methods to stay ahead of the curve.”

To grow your business, you’ll need to explore new, creative methods of showcasing your properties to the public. The technology is changing so rapidly that it’s hard for any firm to keep up – but it’s vital that they do, because those who yield the latest techniques in immersive virtual tours, professional videography, and targeted online campaigns will continue to siphon off huge chunks of the market.

It’s time to start considering a new marketing strategy if you haven’t already. Put substantial resources into developing a strong online presence across multiple platforms, build strategic partnerships, and commit to gaining maximum exposure for your listed properties.

Tech Integration

Along with new marketing techniques, successful developers display a willingness to adopt new tools for data analysis and customer relationship management (CRM). The ability to adapt swiftly to market changes through the implementation of technological advancements is crucial. The right tools will allow you to streamline processes, enhance efficiency, and deliver a seamless experience for your clients.

Strong Team Culture and Training

When I see successful development firms, they almost always have a strong team culture,” says Litwin. “This shows me that the leadership sets a positive, productive tone that becomes evident in all aspects of the business.

A company is only as strong as its team – and that applies to developers especially. Successful firms will institute a collaborative culture through a nurturing, supportive team environment, offering mentorship programs, ongoing training opportunities, and an empowered workforce.

As with any industry, elite firms prioritize a constant sense of self-improvement and development for their people, encouraging innovation and knowledge-sharing with the entire team.

In a hyper-competitive atmosphere like the GTA, setting yourself apart as a real estate developer requires a potent mix of expertise, client-centered service, and innovative marketing and efficiency strategies. Through an embrace of these principles, developers can begin to rise above the rabble in the market, carving a path of sustained success.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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